AutoNation Chrysler Dodge Jeep Ram Katy

Jennifer the service coordinator was very nice and friendly. She got assistance for my needs and coordinated the fixes soon after arriving without an appointment. Only issue is waiting area didn’t hav friendly. She got assistance for my needs and coordinated the fixes soon after arriving without an appointment. Only issue is waiting area didn’t have phone charging capabilities nor free snacks. At the price you pay for repairs and service they ought to be able to provide that free. And cost of vending products was ridiculous. More

The service this time was good. They have the shuttle service. Diego was our agent and he was nice. They was our car. They have the shuttle service. Diego was our agent and he was nice. They was our car. More

Service was excellent. Kory kept me informed the whole time. Very professional and helpful as well. Kory kept me informed the whole time. Very professional and helpful as well. More

Derrick Foreman was great. Helped me understand what they were going to do and called me for any update Helped me understand what they were going to do and called me for any update More

This dealership not only sold me a jeep that was a lemon but upon trying trading it in had me jump through hoops on a car that “was sold” to me. Mind you this car I didn’t even ask for. They ran my info and but upon trying trading it in had me jump through hoops on a car that “was sold” to me. Mind you this car I didn’t even ask for. They ran my info and “approved” me with out consenting with me about the car. I sent multiple cars to see if I could be approved and not one was tried. I get all the paperwork done for the car they choose and the dealership tells me someone else is in the back signing paperwork and bought the car. They failed to honor anything and tried to put me in a jeep when I specifically stated to don’t put me in another jeep after them selling the car from under me. I will NEVER do business with them again and will not send anyone to them. More

Diego, my service advisor was very professional. He kept me updated on the status of my car. He kept me updated on the status of my car. More

El pésimo tratamiento, te ponen servicios que no pides para cobrar más dinero, no considero transferencia en los papeles, yo no volvería jamás a realizar negocios con ellos… te dan rebajas del fabricante para cobrar más dinero, no considero transferencia en los papeles, yo no volvería jamás a realizar negocios con ellos… te dan rebajas del fabricante y después buscan como la pagues , surgieron ver cada número y preguntar que afuera te dan un número y después es otro, yo salí descontenta aún ni disfruto mi carro porque tuve que negociar más de tres veces el monto y aún ni se aclara, sigo en la espera se echan la culpa unos a otros…. More

My sales consultant was helpful and was able to get my car back in less time than they said. car back in less time than they said. More

Muy buen servicio espero siga siendo igual en la pxoximas visitas futuras muchas gracias att visitas futuras muchas gracias att More

My experience at the Auto Nation Jeep Dealership in Katy, Tx was painful. I was seeking a Texas Trail edition Jeep Gladiator. I went to an Auto Nation dealer close to my residence but they had no Texas Trail Tx was painful. I was seeking a Texas Trail edition Jeep Gladiator. I went to an Auto Nation dealer close to my residence but they had no Texas Trail Gladiators on their lot. I had an outstanding young man as a sales associate, he found the one at the Katy location, worked up the price, but the Katy dealership would not release the truck to him. The sales rep advised me several days later I should buy it before the end of month because good rebates would expire. I traveled over an hour to get to the Katy dealership, and they offered the truck to me for $10,000 more than the price the other dealer was going to sell it to me for. I was at the Katy dealership for 4 &1/2 hours before they got closer to the original, fair price of the truck. Darian was a nice young man, and the sales manager Diego did a very nice job delivering the vehicle the following day when I traveled back to pick it up. The issue I think was with the Finace Manager who I feel was the cause of the problems. I can not give a positive review of the Auto Nation Katy location based on my experience. More