AutoNation Chrysler Dodge Jeep Ram North Phoenix

The communication was extremely poor. We dropped our jeep on a Tuesday for an oil change and some other very easy fixes. We had to repeatedly call the dealership to get updates and find out when our je jeep on a Tuesday for an oil change and some other very easy fixes. We had to repeatedly call the dealership to get updates and find out when our jeep would be ready. After us calling many times, we were finally able to pick up the jeep on Friday, three days later for an oil change! Thank goodness this was not our primary vehicle. They knew ahead of time we needed our windshield replaced, instead of going through our insurance, they wanted to charge us cash. We have done a windshield replacement before at this dealership with no problems. We were then charged a ridiculous amount of money for them to tell us why our key fobs were not working.They gave us some story as to why they weren't working, mind you we have had this jeep for three years and never had a problem. All we asked was to change the batteries and they still did not do that and sure enough the next day, we had the same problem. After paying over $100 for them to tell us that, we continue with the same problem. Needless to say, we will not be going back for service from this place. More

Did a good job, very satisfied! Very efficient and washed my vehicle. I was pleated! my vehicle. I was pleated! More

Just took my new to me Jeep JKU in for its first service. Sam was my advisor. The service was fast and efficient with no high pressure sales tactics. I will definitely return for future service. Sam was my advisor. The service was fast and efficient with no high pressure sales tactics. I will definitely return for future service. More

Friendly and courteous. Not pushy during the deal process. Exactly what I want out of a dealership. process. Exactly what I want out of a dealership. More

Carl has always been so prompt and helpful when I need service on my vehicle. It is so nice to have an smooth and quick experience to get my family back in the road or quick maintenance accomplished. service on my vehicle. It is so nice to have an smooth and quick experience to get my family back in the road or quick maintenance accomplished. More

The service manager was friendly and the service that was performed was quick. Thank you performed was quick. Thank you More

This is my local dealer and my service advisor Nicholas repeatedly goes above and beyond helping resolve my issues and concerns. I highly recommend this location. repeatedly goes above and beyond helping resolve my issues and concerns. I highly recommend this location. More

My routine vehicle service was done very timely and correctly - I did have an appointment at 0700 and it was completed in an hour and a half. Thank you very much. correctly - I did have an appointment at 0700 and it was completed in an hour and a half. Thank you very much. More

The sales and finance people were a pleasure to deal with. However the manager I spoke to was arrogant and condescending. I almost changed my mind about purchasing an auto from this dealership becaus with. However the manager I spoke to was arrogant and condescending. I almost changed my mind about purchasing an auto from this dealership because of it. More

Nicholas was great. If you need some work done, come see him. He'll be sure to take care of you. him. He'll be sure to take care of you. More