AutoNation Chrysler Dodge Jeep Ram North Phoenix

Now that is has been 1 month since my purchase I can provide honest feedback without being coerced to provide a PERFECT 10 score on the feedback. 1. When I went into the dealership after negotiating provide honest feedback without being coerced to provide a PERFECT 10 score on the feedback. 1. When I went into the dealership after negotiating online, I was met by the salesperson who was very nice. Unfortunately when the Manager was brought into the conversation, there was no greeting or introduction. I had to ask his name and he was lacking professionalism and warmth. 2. After finalizing a deal and letting them know I would bring in a check for the purchase. The process still took almost 4 hours to complete. When paying cash, you would think that this process could be expedited or completed in a more timely fashion. 3. The salesperson had the truck detailed which took almost 2 hours and it didn't come back any better than it was on the lot. There is still adhesive residue on the back windows that was never removed. The salesperson never went through the features or walk around of the vehicle with me to see if there were issues or go through any special features. 4. I received an email almost a week later sayin there is additional paperwork to be signed for the deal. 5. They did not fill up the DEF for the truck, after 1200 miles it says it was low and needed to be refilled. 6. I cannot all of the sudden reach the salesperson and get no responses. More

Everything was great until it came to the hard sell on the extended warranty by the financial services person. . the extended warranty by the financial services person. . More

Great expert diagnosis of the problems. Carl was very courteous and informative about the issues our vehicle had. Carl was very courteous and informative about the issues our vehicle had. More

My car was in for a door lock problem. The mechanic did not test his work. Carl the service rep told me after he worked with Carshield that after a week the lock didn't work> He made The mechanic did not test his work. Carl the service rep told me after he worked with Carshield that after a week the lock didn't work> He made appointment to have it fixed. The service rep I'll give a 10 while the mechanic deserves a 2 More

Every one involved helping me buy my wife a car was so wonderful I ended up buying myself a new truck too. Great job guys! Josh my sales representative answered all my questions and was so knowledgeable a wonderful I ended up buying myself a new truck too. Great job guys! Josh my sales representative answered all my questions and was so knowledgeable about everything. A+ CUSTOMER SERVICE! More

AutoNation could not be a worse company, I had a horrible sales experience, bought a full over priced warranty for 8k. I come to find out that they get around honoring it by telling you that general service sales experience, bought a full over priced warranty for 8k. I come to find out that they get around honoring it by telling you that general service items like a diagnostic test take 2 weeks. So you leave the car at the dealer for 2 weeks and they are so great to you they rent you a car. What a joke, I feel sorry for anyone who buys a car from this clown show. Buy from a reputable dealer, do not buy from AutoNation. I traded my car in last weekend because of this. More

The service was great. Very friendly and courteous. It was also handled promptly and returned clean and fresh I always enjoy the congeniality and professionalism of the Very friendly and courteous. It was also handled promptly and returned clean and fresh I always enjoy the congeniality and professionalism of the team in performing their jobs. More

Everything was well done and repaired completely. Customer service was polite and kept me informed. Customer service was polite and kept me informed. More

Paid for services are fine and done reasonable time but warranty stuff needs to be diagnosed even when obvious and they want the car for 2 to 3 weeks with no chance of rental replacement bad buisness espec warranty stuff needs to be diagnosed even when obvious and they want the car for 2 to 3 weeks with no chance of rental replacement bad buisness especially when i bought the truck from them as well as let them service everything dissapointing to say the least More

Never had any problems. Mia my service advisor always does a great job all the time Mia my service advisor always does a great job all the time More