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AutoNation Chrysler Dodge Jeep Ram North Phoenix

Phoenix, AZ

4.3
1,325 Reviews
If you're shopping for a new or used vehicle in Phoenix, be sure to visit AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix. Located just off of the 17 near Bell Road, our showroom is easy to find, too. So whether you're trading-in for a new car, truck, or SUV, or are looking for a quality used vehicle, we are sure to have something here for you!
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16406 N 26th Ave

Phoenix, AZ

85023

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Showing 1,325 reviews

May 25, 2021

Went in a couple weeks ago to see about test driving a new Jeep Wrangler. I walked in the showroom and after about 10 minutes a gentlemen approached me and asked if I had been helped. I told him no, but I More

by msanders125
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
unknown
May 27, 2021 -

AutoNation Chrysler Dodge Jeep Ram North Phoenix responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix take our reviews very seriously. If you'd like, please contact our General Manager at (480) 630-2825. We'd appreciate the chance to make your experience a positive one. Take care.

February 20, 2021

Buy somewhere else! Sales manager JB was not truthful and misrepresented the financial institution. Car had a potentially serious safety issue despite being a supposedly certified vehicle, and AutoNation nev More

by Customer
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
JB
Feb 22, 2021 -

AutoNation Chrysler Dodge Jeep Ram North Phoenix responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 630-2825. We hope to hear from you.

February 12, 2021

Been 30 days and lien has not been paid off on our trade in and will effect our credit. Autonation can’t figure out why! We contacted the AZ Attorney General and reported consumer fraud and will be filing a More

by Jennifer Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marcus & Tom
Feb 15, 2021 -

AutoNation Chrysler Dodge Jeep Ram North Phoenix responded

Hi Jennifer, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 630-2825 -- we hope to hear from you soon.

Feb 15, 2021 -

Jennifer Williams responded

The GM was as equally unhelpful and could not explain why this has happened. We will let the attorney general and our attorney get us an answer since AutoNation cannot provide a simple loan payoff on the bill of sale they provided.

January 31, 2021

Buy somewhere else! A 2018 Ram Hemi deal is STILL having Buy somewhere else! A 2018 Ram Hemi deal is STILL having problems. Joseph, Jonathan, and Jared have shown the poor service and lacked any help to do More

by Clifford Ram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonathan, Jared S., Joseph A.
Feb 01, 2021 -

AutoNation Chrysler Dodge Jeep Ram North Phoenix responded

Hi Clifford, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please call our General Manager at (480) 630-2825 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

Mar 08, 2021 -

Clifford Ram responded

As of March 2021, I have received a partial refund of the extended warranty. When I discussed this with the Management Team, I was ignored and avoided. What a shame.

December 15, 2020

Bought a 2020 Ram 2500 Cummins cash in Sept. w Jared Senna as salesman, good guy and I think the problems start after he passes it on as process takes a nose dive after paperwork is done. I am still wai More

by paul b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jered Senna
Dec 22, 2020 -

AutoNation Chrysler Dodge Jeep Ram North Phoenix responded

Thanks for the feedback, Paul. We strive to provide excellent service to our customers at AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix. If you'd like, please contact our General Manager at (480) 630-2825. We'd appreciate the chance to make your experience a positive one.

Feb 01, 2021 -

paul b responded

Thanks for the response. That is the same # I have called many multiple times and am not able to reach anybody but sales, which have better things to do to earn a dollar. How about a real # where managment can be reached?

August 05, 2020

I wanted to say thank you to Misty Corbin. THE. Service advisor of the year. She and her team went way above and beyond. Thanks for your patience and support. You guys keep it professional and are there More

by Wboyer98
Recommend Dealer
Yes
Employees Worked With
Misty Corbin.
July 21, 2020

The upmost worst service you will ever receive from the sales ( empty promises ) to service center keeping your vehicle for 2 weeks then tell you they can't find your issue. God help you if you try to to More

by Chevyman2u
Recommend Dealer
No
Employees Worked With
Sales Manager & GM.
Jul 23, 2020 -

AutoNation Chrysler Dodge Jeep Ram North Phoenix responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep Ram and FIAT North Phoenix take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, we would like to speak with you at (480) 630-2825 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

June 27, 2020

I just bought an AutoNation certified used Honda Civic, and the experience was exceptional. All their staff, from the sales person, to the manager, to the service department, to the contract writer, were More

by morganmult
Recommend Dealer
Yes
Employees Worked With
Eduardo Escobido, Floyd Brown - Excellent performance~, Rebecca Kelsey Sampson
Jun 29, 2020 -

AutoNation Chrysler Dodge Jeep Ram North Phoenix responded

Hi Morganmult, thank you for taking the time to leave a review for us at AutoNation Chrysler Dodge Jeep Ram and FIAT North Phoenix. We're happy we could meet your expectations! We always strive to provide personable and excellent customer service. Thank you again for the review!

June 10, 2020

Lied about warranty, disinterested manager and service mgt. Purchased "Lifetime Warranty" (no mileage limit), refused to repair calling it "normal wear" after I refused other non-warranty services they offered. More

by edougherty824
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Wentworth, Tom Schnelle
Jun 12, 2020 -

AutoNation Chrysler Dodge Jeep Ram North Phoenix responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (480) 630-2825 to discuss what we can do to help.

May 29, 2020

Shell Game with extended warranties. After purchasing a new vehicle from this dealership we did a review of the purchase contract and found nearly $6,000 of extended warranties and servic More

by Not a Happy Ram Owner
Recommend Dealer
No
Employees Worked With
Steve Gergisch, Scott Myers
Jun 02, 2020 -

AutoNation Chrysler Dodge Jeep Ram North Phoenix responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2825 to discuss what we can do to help.

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