AutoNation Chrysler Dodge Jeep Ram North Phoenix

Lied and stole my money These people lied to me when I purchased my car about the warranty. I have cancelled my warranty and not given me my money back. The GM is now ignor These people lied to me when I purchased my car about the warranty. I have cancelled my warranty and not given me my money back. The GM is now ignoring my calls. DO NOT PURCHASE from these liars. Me and my attorneys will be visiting them very soon. More

Worst experience a bunch of liars and cowards Where to start... called on Sunday inquiring about a Dodge Challenger RT Shaker Plus In sublime green that they had listed at a very reasonable price. Where to start... called on Sunday inquiring about a Dodge Challenger RT Shaker Plus In sublime green that they had listed at a very reasonable price. I was a willing buyer and was not even going to attempt to negotiate. They said the car was still available but could not be sold until it made its rounds through their certification process. I said that’s fine and that I would like to reserve the car. I reserved it on their site and asked if they would like me to bring money down to hold it, they said that’s not necessary. They said it would be done Monday and we scheduled for 530pm. At 5:02pm they call me and say it’s not done yet but would be Tuesday... same story on Tuesday... finally on Wednesday I go in and they again said that it’s not ready but we filled out paperwork to make the buy day faster including my credit application... I left thinking it must be done tomorrow since we did paperwork.....Now Thursday I call and someone who had nothing to do with our deal told me they sold it on Wednesday (I was there Wednesday). So I tell them to get my salesman on the phone... finally he fessed up they sold it to someone else despite me having it reserved and waiting for it to be done for almost a week. I’m a busy student and wasted hours and hours while these liars jerked me around. Only got a insincere apology and I hope we don’t lose your business spill.... well you did and everyone is going to know about this. Congrats autonation north Phoenix you win the worst dealership of the year award. More

Beautiful Car We are so pleased with Kelly and her effort to find our car in the Autonation inventory and to get it ready for our drive home. She made the process t We are so pleased with Kelly and her effort to find our car in the Autonation inventory and to get it ready for our drive home. She made the process to buy a car in another state really easy. More

Worthless and Unsatisfactory Customer Service I inquired about a vehicle out of state in hopes of being able to make the deal with this AutoNation. Initially the conversation I had with the Sales I inquired about a vehicle out of state in hopes of being able to make the deal with this AutoNation. Initially the conversation I had with the Sales Rep went great. He said that he would be able to help with a purchase on the vehicle in question. After checking the availability, he took my information and was going to work the numbers and get back with me. When I did finally hear back the following day, I received the email with the cost breakdown from a completely different individual with numbers on my trade-in being completely different than the original. Trying to get a hold of the sales person I was working with, I was notified that he was off for the next couple of days but that the numbers would be adjusted. Another day went by without hearing from the dealership. At this time the vehicle had been pulled from the inventory an no longer for sale. Again I attempted to the person I was working with only to received yet another email from a completely different person trying to sell me a different vehicle. Needless to say the communication and customer service at this location is trash, to say the least! You are better off going next door or across the street to the other dealerships. Will not return here or any other AutoNation. More

Five-Star Service A heartfelt Thank You to Matt in the Service Dept. He is a Superstar!!! My wife recently purchased a new Dodge Challenger RT from another dealershi A heartfelt Thank You to Matt in the Service Dept. He is a Superstar!!! My wife recently purchased a new Dodge Challenger RT from another dealership. She found that she had constant signal interference/static on any FM radio station that she tuned to. She had taken it to other dealerships only to be disappointed. Since I had such a positive experience with purchasing a used truck at AutoNation CDJRF last month, I offered to take it to their Service Dept on my way to work. Our Service Advisor, Matt, gained my confidence immediately. Not only was he professional, courteous, and attentive; he also displayed great empathy and concern for my wife's troubling experience with other dealerships. It took a couple of days, but Matt kept us informed every step of the way, and they were able to resolve the issue. From now on, we will bring both of our vehicles here for service! Thank you AutoNation CDJRF!!! More

A Five-Star Buying Experience I had a wonderful buying experience here. They are conveniently located near my work, so I dropped by after work one evening. The Salesman with whom I had a wonderful buying experience here. They are conveniently located near my work, so I dropped by after work one evening. The Salesman with whom I had initially been in contact with, Don Seefried, was off that day; no worries, Alyssa was amazing. She helped me arrange a test drive, answered all of my questions, helped me reserve my vehicle, and never once tried to pressure me. When I returned to make my purchase, Don was leaving for the day as he had just returned from an out of state trip to retrieve a vehicle for another customer, so he was exhausted. No worries, I completed my purchase with the help of Anthony "Tony" Torres. He was very friendly, knowledgeable, and also never once tried to pressure me. I highly recommend Auto Nation. Their no haggle pricing, reserve policy, and return policy all set the standard that all other car dealers should follow. In the future, my wife and I will purchase all of our vehicles from this dealership. More

Incompetent and lazy If it were possible to give a negative star rating, I would. This service center would get -4 stars from my last two experiences. Bought a brand new r If it were possible to give a negative star rating, I would. This service center would get -4 stars from my last two experiences. Bought a brand new ram limited. $57k truck. Shortly after we bought it (2weeks) we started hearing the brakes squeeking as if the pads had worn down. We made an appointment and took it in. When we arrived they said they didn’t have us on the schedule. They went back and forth with my wife over whether she even made the appointment which was the first sign that this place was going to be terrible. They took the truck in at noon on Friday and at the end of the day, we had no call to let us know what was going on or when we are going to get the vehicle back. We called 5 times with no answer or response all within normal operating hours. Had to track down the manager if the lot to find someone to call me back. Didn’t get the vehicle back until the end of the following day. They said they were unable to duplicate the squeek and wouldn’t be changing the pads. As i was driving home, lo and behold, the squeek returns. We were having some other issues with the Uconnect system so I made another appointment a few weeks later and met with a different service advisor “Rocket.” They said they were wide open on their schedule for Friday and i could pick any appointment time. I chose 10am and arrived at 9 because i finished work early. Again, at the end of the day, no call or update from Rocket to tell me what is going on. i finally get him to call me back and ge says nobody has had a chance to look at it. After I complained to him about the supposedly wide open schedule, he offers me a rental car and makes it seem as if he’s going above and beyond by offering this and that the average time that a vehicle is in their shop is 3 days. Of course they don’t tell you this when you make an appointment. Guess what, on Saturday, no call to let me know what is going on. End if the day, Rocket calls and says there is still one car in front of you, I’ll let you guys keep the rental. Oh thanks Rocket. You’re a hero. Monday, no call until the end of the day. STILL one car in front of you. Unbelievable. Tuesday, call at noon. “ Got your Uconnect rebooted and now we will get it to the brakes guy.” Wednesday, call at 1pm. We weren’t able to duplicate the squeeking in your brakes... it’s a brand new truck. Ive owned it for less than a month. Just change the darn pads and be done with it. I will be filing a formal complaint with autonation and I will be asking for the dealership manager to meet me when I go to pick up the truck tonight. More