AutoNation Chrysler Dodge Jeep Ram North Phoenix

Sales OK but Follow-up Customer service bad Sales: I researched extensively online and already knew the exact truck I wanted. I put out my specs to all dealerships (Dodge) in the Phoenix metro Sales: I researched extensively online and already knew the exact truck I wanted. I put out my specs to all dealerships (Dodge) in the Phoenix metro area. AutoNation was one of two dealerships that was willing to quote me outright without so many tricks. They came out on top so I purchased from them. They made the sales process fairly easy. We haggled a bit over the financing rate but 4 hours of pain in the showroom solved that to my satisfaction. I sold my vehicle to them and they matched the price I was quoted by CarMax. After Sales: This was a completely different story. First issue (not a big deal): They forgot to put an antenna on my vehicle when I drove away. I was in Phoenix the next weekend and picked up the antenna. I live in northern AZ so I have to make a 1.75 hr. trip to do anything in Phoenix. Second issue (bigger deal): Because I just moved to AZ and live in an extended stay, the dealership found it hard to "verify" my home address. This process took weeks and many calls. In the end, the finance company accepted the proof I offered the dealership without issue. Besides my wasted time, this process caused my temporary tag to expire because AutoNation Finance doesn't communicate with AutoNation Registration to avoid these issues apparently. So another 2 calls and about 1 hr wasted and they renewed my temporary tag. Third issue (bigger deal for me): AutoNation was supposed to register my new vehicle with my Veteran plates. However, they have registered my new vehicle with a new plate! Two calls have gone unanswered over 3 days. This issue remains unsolved. Admittedly, my situation is slightly out of the ordinary but my issue is that AutoNation is making very little effort to right their wrong. I will probably end up resolving this on my own at my further expense! I rated this dealership "fair" because I don't generally like auto dealerships and I got a decent price. More

Dealer inflated my income filled out new application This dealers finance office in May 2016 took my application rewrote it with a inflated income to sell me a car even though I had a trade in they said This dealers finance office in May 2016 took my application rewrote it with a inflated income to sell me a car even though I had a trade in they said they could not take as a trade in..so just surrender it will get you in a car don't worry..well they lied to alliant credit union and filled out my application with inflated income..the AZ attorny generals office has this information..sad..people have gone to jail for this.. More

Lied to and tricked Went to this dealership with financing done and a true car certificate and after 7 hours of I will be right back Matt C completely lied to us and went Went to this dealership with financing done and a true car certificate and after 7 hours of I will be right back Matt C completely lied to us and went through his own financing saying its the same one you are using liar liar More

BUYER BEWARE!!! B-U-Y-E-R BEWARE!!!! PLEASE SHOP ELSEWHERE FOR YOUR NEW VEHICLE!!! My spouse and I were in need of a pick-up truck in order to pull a custom-built B-U-Y-E-R BEWARE!!!! PLEASE SHOP ELSEWHERE FOR YOUR NEW VEHICLE!!! My spouse and I were in need of a pick-up truck in order to pull a custom-built concession trailer. ON BLACK FRIDAY, 11-25-16 we were researching “Black Friday” deals on new and used Dodge Ram 1500. I called Autonation Chrysler Dodge Jeep Ram North Phoenix inquiring about a 2014 Dodge Ram 1500 they had for say on “True Car” for 19,000. The first salesperson I spoke to was named Jason. Jason was the first to confirm the specs on the truck and stated that it would fit my needs as far as it’s ability to tow the amount of weight I needed. I asked him to have the key in hand as I lived all the way in Buckeye and I didn’t want to make the journey if they did not have the specific vehicle I needed. Jason promised to call back as soon as he had the key in hand. Needless to say we never heard from Jason the salesperson again but decided to drive for an hour to Autonation Chrysler Dodge Jeep Ram North Phoenix in order to get a good deal on the same pick-up truck they had advertised on their website. We decided to rush to dealership with our “Pre-Approval” from our chosen credit union in hopes we could “sign and drive” that evening. Once we arrived to Autonation-North Phoenix we were greeted by a sales person named RIANNA ARAGON. in the beginning she seemed extremely nice, patient, and knowledgable which are things that are typically positive in a sales specialist. We took the car for a test drive and confirmed all the specs with Rianna who was reading the vehicle information from a computer print out I assumed was provided by the car dealership. After we being extremely low balled for our trade-in leaving us 7,000 in the hole we decided to proceed with the transaction believing that we were still getting a great deal on a truck that could serve the intended purpose as well as serve as a secondary family vehicle. Six hours later we walked away seemingly pleased with our new vehicle without a super sour taste in our mouth. Two weeks later as we prepared to drive to Tennessee to pick up our custom trailer from the warehouse and then we were informed by the warehouse manager that the current vehicle in our possession that we had purchased from Autonation Chrysler Dodge Jeep Ram North Phoenix was infact not able to pull the trailer and according to protocol they could not release the trailer without it being hooked up to the proper equipment. I was flabbergasted and called Autonation-North Phoenix and was transferred to my previous salesperson RIANNA ARAGON and was told it was my responsibility to be informed about the vehicle I was purchasing and her only job was to facilitate the sale! I am by no means an expert on pick-ups other than what can be found on google and I expect like most consumers for the salespeople who work for a company that specializes in selling this brand and trim to know the specs on the specific models that they are selling! I was beginning to get irate and asked to be transferred to a manager that confirmed there had been a mix-up and the specs were listed incorrectly in the system causing the confusion about the towing capacity. The manager, DAN STEWART, seemed to take responsibility for the situation and offered to take the truck back and get us into another one comparable in price that fit our needs. After doing a little digging I came across a 2016 Dodge Ram 1500 V-8 that was deeply discounted due to the year end sales promotion for a price of approximately 25,000. I confirmed with Dan that this vehicle was in stock and the price was valid before making the hour drive back to the dealership. Once we got back to the dealership we were helped by another salesperson named Trisha who was very sympathetic to our situation and pulled out all of the stops to check and double check that the new vehicle were were forced to purchased would be able to fit our needs. Surprisingly once we got to the financing portion the total of vehicle including incentives as well as my “family” discount came out to about 34,000 which is significantly more that the price they had advertised on their site of approximately 25,000!. The manager Dan, self-righteously explained that he was infact doing us a favor by taking the truck back and putting us in to a discounted new vehicle without even empathizing with the fact that we initally came to them looking for a fair-priced used vehicle that was within budget but are now forced to either keep the useless truck (they have already added our trade-in into their inventory) or pay an additional 10,000+ for a new vehicle that was useable but far outside our budget. The difference in payments was a whopping 120.00! The only party that benefited from this transaction was Autonation Chrysler Dodge Jeep Ram North Phoenix as they now have our old truck, or trade-in, and have now forced us into a sale of a new truck that we did not need! DO NOT SHOP AT THIS DEALERSHIP AND SAVE YOURSELF A HEADACHE AND SHOP ELSEWHERE! ALL THE SALESPEOPLE ARE UNDERTRAINED AND LIARS JUST LOOKING TO MAKE A DEAL WITHOUT CONSIDERING THEIR CUSTOMERS NEEDS! WILL NEVER PURCHASE ANOTHER VEHICLE FROM THIS DEALER THEY WILL LIE TO YOU FROM PRICING TO TRADE-IN VALUES TO EVEN THE “SOFT” PULLING YOUR CREDIT! EVEN IF YOU COME WITH YOUR OWN FINANCING THEY WILL STILL ILLEGALLY SEND YOUR CREDIT TO MULTIPLE FINANCING COMPANIES WITHOUT YOUR PERMISSION AND TANK YOUR CREDIT. NOTHING BUT LIARS AND CHEATERS!!! WE ARE NOW OUT 15,000 DOLLARS (PRICE OF NEW VEHICLE AND LOSS ON THE TRADE-IN) AND AM ACCUMULATING STORAGE FEES EVERYDAY WE HAVE NOT GONE TO PICK THE CONCESSION TRAILER! I WILL BE REPORTING THIS DEALERSHIP TO THE B.B.B AND THE STATE ATTORNEY GENERAL! More

This has been the best dealership yet! I have owned way to many cars in my 30 years than I care to admit..... 15 at least and all have been new. Bruce Weiss made this the best experience I I have owned way to many cars in my 30 years than I care to admit..... 15 at least and all have been new. Bruce Weiss made this the best experience I have ever had! My grandmother who went with me even stated that she has never met a nicer cars salesmen. You won't be sorry going to Bruce Weiss! He will go above and beyond to make sure his customers are happy and satisfied with when they buy, he is not pushy and even ask me if I was sure on the Durango R/T I bought. Even after I bought it he called and made sure I was still happy! So if your looking for a car and want the best service you can get go see Bruce he will take care of you! More

Service dept Buy a vehicle from AutoNation jeep… Yes. Have your vehicle serviced at nation jeep…xxxx no! Apparently a 36 month free replacement on a battery doesn Buy a vehicle from AutoNation jeep… Yes. Have your vehicle serviced at nation jeep…xxxx no! Apparently a 36 month free replacement on a battery doesn't qualify for a battery that's a year and a half old that just died on me. Told one thing by one person, something else by another. Not to mention the hour and 45 min oil change with appointment made a week in advance. Bought a battery at Costco. They stand behind their word. More

BRUCE WEISS Having just lost my second vehicle to a total loss in less than three months I was extremely nervous about coming in to buy my third. Bruce made the Having just lost my second vehicle to a total loss in less than three months I was extremely nervous about coming in to buy my third. Bruce made the whole experience from start to finish a very memorable one. He took Care of me from the moment I stepped on the lot. He answered all my questions and concerns. He never once made me feel like I was being forced into a car I did not want. He made me feel appreciated and wanted. He is the only person I will buy a car from.! Thank You Again! More

Bruce Weiss one of the greatest Bruce Weiss was attentive and courteous and very knowledgeable I sent all my family and friends to BruceI purchased two vehicles from Bruce a challeng Bruce Weiss was attentive and courteous and very knowledgeable I sent all my family and friends to BruceI purchased two vehicles from Bruce a challenger hellcat and a charger hellcat these cars are off the hook so was More

Great Experience!!! I was coming from out of state, and from the start Bruce was extremely helpful and attentive. He made sure my concerns for registering and titling the I was coming from out of state, and from the start Bruce was extremely helpful and attentive. He made sure my concerns for registering and titling the car in a different state were addressed. I was in and out of there in a few hours, and he made sure I was taken care of. A great all-around experience. More

Best auto purchasing experience I've ever had!!! Bruce Weiss was my salesman. From the start, he was absolutely great. He answered all my questions and provided all the information I needed on the ve Bruce Weiss was my salesman. From the start, he was absolutely great. He answered all my questions and provided all the information I needed on the vehicle. He was very friendly and easy to negotiate with. He had a no pressure attitude and I feel like I was treated better than any other auto buying experience I've had. I will definitely buy from him and Autonation Ram again. More