AutoNation Chrysler Dodge Jeep Ram North Phoenix

Dreams do come true! I worked with two gentelmen, Sales Manager, Bruce Weiss and Sales Associate Eric Ledger. Bruce was my first contact a few weeks before I made this pu I worked with two gentelmen, Sales Manager, Bruce Weiss and Sales Associate Eric Ledger. Bruce was my first contact a few weeks before I made this purchase. I had originally wanted a used truck they had advertised, but it was gone by the time I called (because they made someone a great deal). Bruce then sent me an invoice on a brand new truck and it was such a great deal that I decided to get it. I was waiting for my house re-fi to close so I would have a good down payment. Bruce told me not to worry that they had several of these vehicles in stock and I didn't have to worry that it would be gone before I got my money and that I could call him when I had the money. And then he did exactly what he said. He didn't bother me with pointless contacts. When I got the money I went to the dealership and got the truck of my dreams. Bruce wasn't available but Sales Associate, Eric Ledger walked me thru the rest of the process. He is very knowledgeable about the Cummins engine and pointed out the many extras he was able to get on the truck and still stay with in my budget. Every morning when I look at this truck in my driveway I get misty eyed cause it will make so many adventures possible with my family.. I'm very happy with this truck and it was a great car buying expierence. Dustin was the finance guy and he was very patient and explained every line and every number on the contract. I'm an accountant so l like to read every line and trace numbers between documents and Dustin helped me no matter how late we were there. (we left around 10:30pm) More

Bruce is the man Recently I purchased a new Dodge Ram 1500 Laramie from AutoNation Dodge of North Phoenix. The salesman I worked with was Bruce Weiss. Bruce was great. Recently I purchased a new Dodge Ram 1500 Laramie from AutoNation Dodge of North Phoenix. The salesman I worked with was Bruce Weiss. Bruce was great... extremely knowledgeable, personable and made me comfortable throughout the whole process. My appointment was very late in the day and Bruce stayed well past the closing time to ensure that I was satisfied with my service. I am very satisfied. I walked out with a great truck at a good price. Thank you Bruce. More

Ask for Bruce My experience at AutoNation was nothing short of excellent. Bruce Weiss was the right person to help me lease my new Grand Cherokee. From the beginnin My experience at AutoNation was nothing short of excellent. Bruce Weiss was the right person to help me lease my new Grand Cherokee. From the beginning, he was thorough, informative and passionate about the cars. He wasn't pushy or intimidating so it was a pleasure to do business with him. He made the whole process very smooth and helped me get the best deal. If you shop at AutoNation, ask for Bruce! More

2005 tralblazer Took my vehicle in for Warranty work and had oil change done did oil didn't check fluids at all charged me 95 dollars oil change didn't fix window pro Took my vehicle in for Warranty work and had oil change done did oil didn't check fluids at all charged me 95 dollars oil change didn't fix window problem . took vehicle back to Autonation chevrolet and fixed window problem right away , Chrysler is a joke will never go back again More

Did the right thing I BOUGHT A 2010 DODGE CHARGER they made everything right and made me happy that i bought a car with them i would recommend this dealership to anyone I BOUGHT A 2010 DODGE CHARGER they made everything right and made me happy that i bought a car with them i would recommend this dealership to anyone they will work hard to make it happen More

Great experience! I visited AutoNation on Bell Rd and 26th Ave. Everyone there was great! Especially Bruce Weiss who helped me throughout my whole experience. I drove a I visited AutoNation on Bell Rd and 26th Ave. Everyone there was great! Especially Bruce Weiss who helped me throughout my whole experience. I drove away with my NEW 2016 Grand Cherokee. He continues to follow up with me to ensure I have no issues or concerns and to make sure I am happy with my new vehicle. Thank you! More

Great Service Bruce Weiss, at Auto Nation was so wonderful. This happened to be my best experience ever at a car dealership. I actually got the car i wanted, which Bruce Weiss, at Auto Nation was so wonderful. This happened to be my best experience ever at a car dealership. I actually got the car i wanted, which was a first. Went in thinking used, and walked out with a brand new 2016 Challenger SRT 392. He was even offering me time to think about it, he wasn't pushy at all. If you go to this dealership, ask for Bruce Weiss. More

great experience I was looking to purchase a new truck, searched online even stopped at a few dealers. found a Ram 2500 online spoken with Bruce Weiss on the phone on I was looking to purchase a new truck, searched online even stopped at a few dealers. found a Ram 2500 online spoken with Bruce Weiss on the phone on Thursday afternoon, had a appointment to meet Friday. My Wife and I went for a test drive and was impressed by the appearance of the truck. Decided this was the one for me. Bruce was very helpful and courteous with getting every thing lined up. He handed us off to Dustin in the finance department he got us a lower rate than either of our Banks had quoted us and really explained the protection plans. I would not have any hesitation in purchasing another vehicle from them. More

Unethical Dealership I took my 2011 Jeep Grand Cherokee to the AutoNation’s service department on May 26, 2016 to have my front driver seat fixed. I also wanted to receive I took my 2011 Jeep Grand Cherokee to the AutoNation’s service department on May 26, 2016 to have my front driver seat fixed. I also wanted to receive one of my free oil changes. Kevin the service advisor requested a tire rotation which I also agreed to have done. I told Kevin my service advisor that my Jeep was under extended warrantee for the seat issue. When I bought my Jeep Grand Cherokee I purchased multiple warrantees to cover the Jeep Grand Cherokee form “bumper to bumper”. In fact, the financial advisor who sold me the service contracts shared with me that if I had any problems with the leather seats including rips, ink marks, wholes, or electrical parts that my warrantee would cover the fixing of the issue of even replacing the whole seat if needed. But I found out over the phone today, according to my service advisor Kevin, the broken front seat was NOT covered under the extended warrantee contract since the issue was a broken part. Therefore either Kevin or the financial advisor who sold me the contract was not telling the truth. Either way over the phone I told Kevin to cancel ALL requested work except for the free oil change. I decided I did not want to do business with an unethical company who would sell me a $45,000 dollar SUV plus extended warrantees and “not honor” their agreement! I asked Kevin to send the shuttle to pick me up at home right away so that I could get my Jeep Grand Cherokee. After 1 ½ hours I called back because the shuttle driver had not arrived. Kevin shared that the driver was in Black Canyon City. I cancelled the request and had a friend drive me to AutoNation to pick-up my Jeep. When I arrive and went to sign the paperwork there was a charge on the invoice for tire rotation. Kevin said the service department did the tire rotation before I called. Kevin did remove the charge from the invoice. The cashier said my car would be outside the waiting room doors. It was not outside the doors at the pick-up area but in the back of the building. I walked to the back of the building to retrieve my car. As I got into my Jeep I notice that they did not wash it as stated they would do with the oil change. I plan on taking my Jeep Grand Cherokee to another ethical dealership to have my front seat fixed and to receive better customer service. My advice to anyone reading this letter on all the social media sites I’m posting this information, is do not do business at AutoNation in Phoenix, Arizona! More

finance people dont know what there doing I'm starting off by saying the the salespeople that I dealt with were great, Kyle and PJ are both awesome. But when it got to finance it was a horrib I'm starting off by saying the the salespeople that I dealt with were great, Kyle and PJ are both awesome. But when it got to finance it was a horrible experience and when all was said and done I felt like I got cheated, talked down to, and robbed by a guy (Joe Ng) that did not know how to do his job and should not be working in the position he is in… I hope this review helps so Joe doesn't get the chance to do this to anyone else. So with that said I think a good finance person can look at your credit and your income and at least get you close to what they offer you. The deal was sold based on the possibility of a longer term. After looking at all my credit and finances Joe decided it wouldn't be a problem to get 100 months and a certain payment. A couple days after signing and taking delivery of the vehicle, Joe called and left a message that I needed to come in and sign more papers; he said it was not a big deal. After 2 days of Joe not returning my calls I drove down to the dealership. Joe tells me he couldn't get the length of financing we discussed (now telling me there is only one lender that offers it, and that would have been nice to know up front) and that my payments are going to be almost $100.00 more a month… xxx major fail on his part. I asked Joe what other lenders he tried? He said only 1 because I told him I only wanted to try one… B.S. He then said there was nothing he could do, not before backpedaling on several other things he’d said previously. I was leaving the dealer without the vehicle when the sales guy (who saw I was pissed) stopped me, told me to wait and within 15 min came back with a better deal, better finance, not what I wanted but something I could work with. Why in 3 days couldnt Joe do what someone else did in 15 min???? If it was just JOE, there would not have been a sale… What kind of finance person is HE??? All in all, before this I’ve had good experiences with Autonation Dodge - North Phoenix. After this experience I will not be doing business with them again if this is the kind of people they have sourcing loans for them. More