AutoNation Chrysler Dodge Jeep Ram North Phoenix

Going downhill The past couple years I have used AutoNation Dodge to purchase and do all the repairs on my vehicles. The last couple years there have been a lot of c The past couple years I have used AutoNation Dodge to purchase and do all the repairs on my vehicles. The last couple years there have been a lot of changes to the service department which are not good. The new service manager there has changed the way they operate to the point that they don't operate. The last couple times I've taken my car in I have had more stuff found that did not need to be done than what I actually took the car in for. 45 days ago I took my car in for a horrible gas smell they said it was a bad gas And replaced it. The car also went in for a noise in the air conditioner that I knew was a actuator for that heat door, that was repaired. However while it was there in their inspections they found metal in the power steering fluid and said that the power steering rack needed to be replaced but it was on backorder. A couple of days ago the gas smell was so bad coming from my car that it made my wife and two grandchildren sick in the car. My wife said she would not drive a car anymore which I can understand. So I took the car in after trying to get a hold of the service writer that I have used there for a long time and never got a call back after I left messages. None of the other service writers that were there bothered to tell me that my service writer was out sick and that nobody else was handling his work so my car sat there for 2 1/2 days and I never got a call, again left messages no call back. So I went to the dealership and took my car back and proceeded to go straight to another dealership. I got a ride home in their courtesy shuttle which took all of 20 minutes the wait and the trip as I was unlocking my front door the dealership was calling me to tell me that the car would be ready early afternoon that they had found the problem and fixed it. While they had the car they also checked the power steering and said there was no metal in the fluid that my rack was operating properly and there was no problem with it. I have lost all faith in AutoNation Dodge and will not return there. There has been such a turnover in personnel in the service department from the manager on down and so many changes that nobody there seems to know what is going on or what to do. It is a shame that it is come to this because after being a very loyal customer for over 12 years I have no problem in finding somewhere else to take my vehicles. You know you would think that after reading a few of these reviews they might figure out that what they're doing in their service department is not working figured out guys if I treated my customers the way I was treated last two times I was there I would be out of business. Dave, 2012 Dodge ram 3500, 2001 Dodge ram 2500, 2008 Dodge avenger. More

Very happy Our salesman Bruce Weise worked his but off and stood behind us. We had some major disagreements with the finance department. But Bruce and AL the fin Our salesman Bruce Weise worked his but off and stood behind us. We had some major disagreements with the finance department. But Bruce and AL the finance Manger made everything correct fair and right... I totally appreciate the extra effort both of these gentleman put in to make the deal right and fair. They went above and beyond. Loving my Brand new Journey :) More

Dreams do come true! I worked with two gentelmen, Sales Manager, Bruce Weiss and Sales Associate Eric Ledger. Bruce was my first contact a few weeks before I made this pu I worked with two gentelmen, Sales Manager, Bruce Weiss and Sales Associate Eric Ledger. Bruce was my first contact a few weeks before I made this purchase. I had originally wanted a used truck they had advertised, but it was gone by the time I called (because they made someone a great deal). Bruce then sent me an invoice on a brand new truck and it was such a great deal that I decided to get it. I was waiting for my house re-fi to close so I would have a good down payment. Bruce told me not to worry that they had several of these vehicles in stock and I didn't have to worry that it would be gone before I got my money and that I could call him when I had the money. And then he did exactly what he said. He didn't bother me with pointless contacts. When I got the money I went to the dealership and got the truck of my dreams. Bruce wasn't available but Sales Associate, Eric Ledger walked me thru the rest of the process. He is very knowledgeable about the Cummins engine and pointed out the many extras he was able to get on the truck and still stay with in my budget. Every morning when I look at this truck in my driveway I get misty eyed cause it will make so many adventures possible with my family.. I'm very happy with this truck and it was a great car buying expierence. Dustin was the finance guy and he was very patient and explained every line and every number on the contract. I'm an accountant so l like to read every line and trace numbers between documents and Dustin helped me no matter how late we were there. (we left around 10:30pm) More

Bruce is the man Recently I purchased a new Dodge Ram 1500 Laramie from AutoNation Dodge of North Phoenix. The salesman I worked with was Bruce Weiss. Bruce was great. Recently I purchased a new Dodge Ram 1500 Laramie from AutoNation Dodge of North Phoenix. The salesman I worked with was Bruce Weiss. Bruce was great... extremely knowledgeable, personable and made me comfortable throughout the whole process. My appointment was very late in the day and Bruce stayed well past the closing time to ensure that I was satisfied with my service. I am very satisfied. I walked out with a great truck at a good price. Thank you Bruce. More

Ask for Bruce My experience at AutoNation was nothing short of excellent. Bruce Weiss was the right person to help me lease my new Grand Cherokee. From the beginnin My experience at AutoNation was nothing short of excellent. Bruce Weiss was the right person to help me lease my new Grand Cherokee. From the beginning, he was thorough, informative and passionate about the cars. He wasn't pushy or intimidating so it was a pleasure to do business with him. He made the whole process very smooth and helped me get the best deal. If you shop at AutoNation, ask for Bruce! More

2005 tralblazer Took my vehicle in for Warranty work and had oil change done did oil didn't check fluids at all charged me 95 dollars oil change didn't fix window pro Took my vehicle in for Warranty work and had oil change done did oil didn't check fluids at all charged me 95 dollars oil change didn't fix window problem . took vehicle back to Autonation chevrolet and fixed window problem right away , Chrysler is a joke will never go back again More

Did the right thing I BOUGHT A 2010 DODGE CHARGER they made everything right and made me happy that i bought a car with them i would recommend this dealership to anyone I BOUGHT A 2010 DODGE CHARGER they made everything right and made me happy that i bought a car with them i would recommend this dealership to anyone they will work hard to make it happen More

Great experience! I visited AutoNation on Bell Rd and 26th Ave. Everyone there was great! Especially Bruce Weiss who helped me throughout my whole experience. I drove a I visited AutoNation on Bell Rd and 26th Ave. Everyone there was great! Especially Bruce Weiss who helped me throughout my whole experience. I drove away with my NEW 2016 Grand Cherokee. He continues to follow up with me to ensure I have no issues or concerns and to make sure I am happy with my new vehicle. Thank you! More

Great Service Bruce Weiss, at Auto Nation was so wonderful. This happened to be my best experience ever at a car dealership. I actually got the car i wanted, which Bruce Weiss, at Auto Nation was so wonderful. This happened to be my best experience ever at a car dealership. I actually got the car i wanted, which was a first. Went in thinking used, and walked out with a brand new 2016 Challenger SRT 392. He was even offering me time to think about it, he wasn't pushy at all. If you go to this dealership, ask for Bruce Weiss. More

great experience I was looking to purchase a new truck, searched online even stopped at a few dealers. found a Ram 2500 online spoken with Bruce Weiss on the phone on I was looking to purchase a new truck, searched online even stopped at a few dealers. found a Ram 2500 online spoken with Bruce Weiss on the phone on Thursday afternoon, had a appointment to meet Friday. My Wife and I went for a test drive and was impressed by the appearance of the truck. Decided this was the one for me. Bruce was very helpful and courteous with getting every thing lined up. He handed us off to Dustin in the finance department he got us a lower rate than either of our Banks had quoted us and really explained the protection plans. I would not have any hesitation in purchasing another vehicle from them. More