AutoNation Chrysler Dodge Jeep Ram North Phoenix

Incredibly happy with our 4dr Jeep Wrangler We had an outstanding experience at AutoNation with Bruce Weiss! Bruce was true to his word. The Jeep met our expectations and then some; it was in am We had an outstanding experience at AutoNation with Bruce Weiss! Bruce was true to his word. The Jeep met our expectations and then some; it was in amazing condition just as Bruce told us before making the long drive to the dealership. Bruce went to bat for us over and over to ensure we were happy with the final deal. He stayed with us throughout the entire process. We are grateful Bruce was our salesman and would recommend others go to him for their car buying needs. More

Worst service department I've ever used Sales is fine, but this is the worst service department I've ever had the misfortune to deal with. The first time I came in, someone stole the I-Pod Sales is fine, but this is the worst service department I've ever had the misfortune to deal with. The first time I came in, someone stole the I-Pod out of my Ram console. I was finally reimbursed, but it went downhill from there. No one meets you when you come at the appointed time. You have to go look them up, and not once has the service manager I was supposed to meet actually been there, so I get shuffled off to someone else, who of course knows nothing about my appointment. Today was the last straw. I made an appointment because the check engine light was on. It is now 8 hours later and my supposed service manager still hasn't called me despite my three calls to him (BTW, no one even answers their phone here!). I have no idea when I'll get my truck back or why the light was on (it's under warranty). I'll never buy here again. More

Definitely don't recommend Unfortunately I have a rather sad and upsetting experience. We have actively been looking to purchase a couple of vehicles the primary one was to be a Unfortunately I have a rather sad and upsetting experience. We have actively been looking to purchase a couple of vehicles the primary one was to be a Dart, which was to be my 16 year old first car. And the second a replacement for our Optima; we where looking to do a two car deal so that it would fit into our budget. After visiting a few dealers we got into some serious negotiations. We got close on a deal but we felt like we needed to save a bit more and sadly had to walk away. That night I did some searching online and found the exact car my son wanted on truecar.com located at this dealership for the price we where willing to pay.That next morning I took my son and we went down to look at the car and get the deal done. When we got there the said the car was already done, which I thought odd since we had searched just that prior night. Anyway they did tell us they would be willing to do another car with the same features for the same price, we were excited and my son immediately began sending his friends the news along with some pictures. We started looking for the second car but where struggling to find something within our budget. Our sales rep suggested we just finalize the deal and let my son go with his new car. Now the really sad news we sat done and this new sales person which we hadn't spoken with before sat down to work on the numbers. Immediately we knew something was wrong as the numbers he presented us where actually higher than what we talked about just the night before. Basically, what he had done was reduce the price of the car according to what I had found, which was great but in order to get his numbers decreased the amount of the trade in we had already agreed upon. After that we just left. If this was just me I would have been upset, but having my son sit there when he basically was thinking we had a done deal, which I had thought too, was extremely disappointing to see the look on his eyes when he realized it wasn't going to happen and the humiliation I'm sure he felt when he was going to have to let his friends know. And all of this just the day before Christmas. More

Bruce is the man! Bruce Weiss is an exceptional salesman and really takes into consideration the customer's needs and wants! I would send family and friends to Mr. Weis Bruce Weiss is an exceptional salesman and really takes into consideration the customer's needs and wants! I would send family and friends to Mr. Weiss hands down! More

Great Service with out the hassle. Went to dealership looking for a Jeep Wrangler, We told them what we wanted and Bruce helped us find the one that fitted our needs and did not just tr Went to dealership looking for a Jeep Wrangler, We told them what we wanted and Bruce helped us find the one that fitted our needs and did not just try and sell us any jeep. He has followed up with us to ensure we were satisfied with our purchase. Overall it was a very pleasant experience. More

Very satisfied We just bought a car over the weekend and were very satisfied. There was no hassle and were completely satisfied with the car we ended up with. We just bought a car over the weekend and were very satisfied. There was no hassle and were completely satisfied with the car we ended up with. More

Great Service Great People! Dustin at Jeep Autonation is amazing! I went there back in February looking at Jeep Grand Cherokees and after looking I couldn't find anything at that Dustin at Jeep Autonation is amazing! I went there back in February looking at Jeep Grand Cherokees and after looking I couldn't find anything at that time. Dustin was kind enough to let me call or text him with any questions for the next 4 months. When I went in again (4 months later) I was looking just to look, but when I got there I found the Jeep I'd been looking for. (It wasn't even on line yet and it literally just got put on the lot). In no way did Dustin push me to buy this vehicle. It was priced right were I wanted it we just had to work off the trade in. After they looked at my 08 chevy impala they gave me WAY more than Kelly Blue Book. Once we started with the paperwork I needed to get my husband's signature as well. Only thing was he was at work. They let me take the vehicle with the paperwork up to him (in cave creek) for him to sign. Everyone at Autonation Jeep was great to work with but Dustin was fantastic! No haggling and didn't make me feel like a sale. He worked with me for 4 months without knowing if I'd ever come to and buy from him. I will never go to another dealership again. Autonation gave me faith in the car buying experience (unlike bell ford). Hands down the best dealership in the valley! More

How to get action After emailing Mayone Nevils mayone.lnevils@fcagroup.com at the Chrysler Corporation Headquarters, the oil burning smell in the cabin of our Fiat 500c After emailing Mayone Nevils mayone.lnevils@fcagroup.com at the Chrysler Corporation Headquarters, the oil burning smell in the cabin of our Fiat 500c is gone! Autonation Chrysler Dodge Jeep Ram took good care of us. We will never use the Scottsdale Fiat dealership. They had our car for t days & didn't do a thing to it. They told us there was nothing wrong with our car. Mayone got the Area Vehicle Manager and the Field Engineer and Kelly Scott (Service Lane Manager) involved at the Autonation Chrysler Dodge Jeep Ram dealership in Phoenix, AZ and after a couple of hours they got our car fixed!. And so far it is staying fixed. We can't say enough good things about them. Repair problem and fix: Oil was leaking from exhaust manifold studs and did stud removal and installed studs with Loctite and replaced the oil drain plug to fi the problem. Thank you Autonation Chrysler and a special Thank You to Mayone Nevils at the Chrysler Corporation Headquarters, who got the problem resolved. Al and Trish S. More

Would not recommend, lacking integrity and customer service As the old saying goes, "let the buyer beware". They have 2 large bags at this dealership, one full of "I am sorry for your inconvenience" and a larg As the old saying goes, "let the buyer beware". They have 2 large bags at this dealership, one full of "I am sorry for your inconvenience" and a larger bag full of excuses. By the way, the excuses are below the line of accountability. They do have one person that I know of whom demonstrates accountability, responsibility and true customer service, Bethann Schnell, but other than her, you will be hard pressed to find anyone else. Will not recommend to anyone. More

Avoid if you value honesty and integrity. I had my 2009 Dodge serviced at the service department at AutoNation Chrysler North Phoenix on I17 and Bell Rd due to a recall notice for a faulty tim I had my 2009 Dodge serviced at the service department at AutoNation Chrysler North Phoenix on I17 and Bell Rd due to a recall notice for a faulty timing chain and timing chain cover. I picked my car up when service was finished and before I arrived at my house less than 2 miles away the check engine light illuminated. With the major work entailed in replacing the timing chain and cover it is no coincidence that the check engine light came on before arriving home, someone messed up. I returned the car back to the service department and requested that the check engine light be investigated and repaired. A different service manager than the one I had dealt with before called to tell me that the check engine light is not related to the recall service as it is emissions related and that it would cost $420 to repair. I requested that they prepare my car for me to pick up so that I can get a second opinion. Before leaving with my car I requested a quote which they were hesitant to provide. I insisted that if they are recommending repair that they should be willing to back it up with a hard copy quote. They provided me with a discharge paper and hand wrote that the repair would cost $250 which is curious because I was quoted $420 on the phone. After leaving the dealership I purchased a diagnostic device which confirmed that the check engine light is emissions related and I simply reset the indicator and the light has never come back on again. It certainly appears to me that the dealership could have taken simple trouble shooting steps to remedy the issue rather than quoting me an unnecessary charge. Further, considering all these circumstances, it appears that the service department intentionally caused the check engine light to illuminate prompting my return to afford themselves the opportunity to quote me for an unnecessary charge. Either way you slice it the service department at this dealership demonstrated incompetence or malicious intent that would have unnecessarily costed me $420. I recommend that any consumer that values integrity and honesty stay clear of AutoNation dealerships as these circumstances reflect poorly on the entire chain. More