AutoNation Chrysler Dodge Jeep Ram North Phoenix

Avoid if you value honesty and integrity. I had my 2009 Dodge serviced at the service department at AutoNation Chrysler North Phoenix on I17 and Bell Rd due to a recall notice for a faulty tim I had my 2009 Dodge serviced at the service department at AutoNation Chrysler North Phoenix on I17 and Bell Rd due to a recall notice for a faulty timing chain and timing chain cover. I picked my car up when service was finished and before I arrived at my house less than 2 miles away the check engine light illuminated. With the major work entailed in replacing the timing chain and cover it is no coincidence that the check engine light came on before arriving home, someone messed up. I returned the car back to the service department and requested that the check engine light be investigated and repaired. A different service manager than the one I had dealt with before called to tell me that the check engine light is not related to the recall service as it is emissions related and that it would cost $420 to repair. I requested that they prepare my car for me to pick up so that I can get a second opinion. Before leaving with my car I requested a quote which they were hesitant to provide. I insisted that if they are recommending repair that they should be willing to back it up with a hard copy quote. They provided me with a discharge paper and hand wrote that the repair would cost $250 which is curious because I was quoted $420 on the phone. After leaving the dealership I purchased a diagnostic device which confirmed that the check engine light is emissions related and I simply reset the indicator and the light has never come back on again. It certainly appears to me that the dealership could have taken simple trouble shooting steps to remedy the issue rather than quoting me an unnecessary charge. Further, considering all these circumstances, it appears that the service department intentionally caused the check engine light to illuminate prompting my return to afford themselves the opportunity to quote me for an unnecessary charge. Either way you slice it the service department at this dealership demonstrated incompetence or malicious intent that would have unnecessarily costed me $420. I recommend that any consumer that values integrity and honesty stay clear of AutoNation dealerships as these circumstances reflect poorly on the entire chain. More

Dishonest Sales Department NEVER BUY A VEHICLE FROM AUTONATION CHRYSLER DODGE JEEP RAM NORTH PHOENIX!!!! I-17 & Bell Rd. Eric Ledger AKA Echo is a very dishonest salesman. He m NEVER BUY A VEHICLE FROM AUTONATION CHRYSLER DODGE JEEP RAM NORTH PHOENIX!!!! I-17 & Bell Rd. Eric Ledger AKA Echo is a very dishonest salesman. He misrepresents what a product is when working with customers. The dealership allows their salesmen to lie about the products being sold and will not correct the issue when it is brought to their attention. I was mislead to believe I was buying an all the time 4WD Cherokee only to find out it is 2WD. Then instead of taking it back they try to force me into a different vehicle at a higher dollar amount. Terrible costumer service and extremely dishonest. Beyond the typical "It is a great running car" type of dishonest. Flat out lies about what a product is even when specifically asked about it. More

Over the top exceptional service! I have been going here for service on my 2006 Mercedes Sprinter Motorhome for several years now. Bottom line, they're always loyal to me so I can only I have been going here for service on my 2006 Mercedes Sprinter Motorhome for several years now. Bottom line, they're always loyal to me so I can only reciprocate. The promptness, courtesy, quality and price have always been nothing short of exceptional. Today I dealt with Mr. Rick Stubbs (service manager) and he went above and beyond to take great care of my needs. He even matched a great quote I got from a private specialty Euro Service Center in Tempe, thereby saving me a trip and a bunch of moolah. It was done expeditiously with the same care and attention accorded me in the past. No reason to go elsewhere. In fact I'd not only willingly give them five stars but the Sun and the Moon as well, since there is only one of each of those. It's well deserved, believe me. I would like to wish Rick and his crew a Happy Holiday Season! More

Avoid this place as if all their sales people have Ebola Dishonest. Avoid and buy elsewhere! I just purchased a used Jeep Grand Cherokee from this place and was completely scammed by their entire sales team Dishonest. Avoid and buy elsewhere! I just purchased a used Jeep Grand Cherokee from this place and was completely scammed by their entire sales team especially the sales person, Peter Campbell. We negotiated certain things before finally coming to terms as anyone does when purchasing a car, however when I came back to actually make payment and take possession they had added a number of items back onto the purchase agreement. I guess I should have known better than to trust car salesmen, so I didn't re-read the contract. Things they added or lied about include: $399 for window tint - agreed to removed from price, but put it back on $626.29 License fee - actual fee to AZDOT was only $258.06 They also tried sneaking an extra .25% on the APR we agreed to which I did actually catch. Avoid the entire dealership, but these were the culprits: Salesperson - Peter Campbell Sales Manager - Terry Griffin Finance Manager - Stephen Krajenke More

Bought A 2014 Cherokee I bought a 2014 Cherokee. Love the vehicle! The whole staff treated me well. Jerry in sales found me the right vehicle, Derek answered absolutely all I bought a 2014 Cherokee. Love the vehicle! The whole staff treated me well. Jerry in sales found me the right vehicle, Derek answered absolutely all of my emails and questions and didn't give up on me and Ronnie made sure I understood the financing. They paid off my old Jeep very quickly which was a huge relief to me. Great experience and they have earned my loyalty. More

Terrible, Horrible, Awful.. I'd rather have had a root c I found the vehicle I had been looking for online. I had gone to the dealership to check it out in person. Open the door and BAM it was as if a ginorm I found the vehicle I had been looking for online. I had gone to the dealership to check it out in person. Open the door and BAM it was as if a ginormous ashtray had been tossed in my face. It reaked of smoke! Dwight and I spoke numbers and it seemed my budget was of none of their concerned so we were going to walk but oh NO, NO, NO I immediately was approached by Ray who claimed we can't let someone go with excellent credit like yours let's make a deal! While "negotiating" I found he knew absolutely nothing about either vehicles. Weird, how is one to negotiate products he knows nothing about. Ray, Dwight, and some other random followed my parents and I out to the vehicle telling us how perfect their deal was! How is only three months over the term you want! It's only five more dollars more than the payment you can afford! Oh and Ray that slime ball hit on me inappropriatly the WHOLE time. We left with the promise that they would smoke bomb the car and we'd talk tomorrow morning. Did our research and found that if we indeed wanted a vehicle with these features we needed to jump on it. So we accepted the deal we went through the paperwork with George the finance guy and when it came to warranty we said no. I couldn't afford to spend another $1600 on warranty. So then we dealt with another guy convincing me to get the warranty. My answer again NO. Another guy comes over, then it's Dwight and Ray with the news that "suddenly the radio isn't working. But don't worry warranty will fix it." Furious, shocked, emotionally drained we left. Six hours of this bull crap and I had left with nothing because I refused to purchase Chrysler warranty for a Hyudai vehicle! Thankfully BILL LUKE on Camelback gave me a kind, hassle free experience and I found an even better car. Auto Nation was nothing other then a terrible experience. If I were to rank them on a scale of one to ten I would honestly give them a triple zero for their lack of class, honesty, understanding and all around way of doing business. More

Excellent Bethann Schnell is the best!! She has gone out of her way to provide the BEST experience for me! I would recommend all the way Bethann Schnell is the best!! She has gone out of her way to provide the BEST experience for me! I would recommend all the way More

Most Definitely the worst Dealership in Arizona, bought a 2008 scion TC from this dealership, i was ripped off with my trade in. the scion i bought had several problems that showed up within a week of drivin 2008 scion TC from this dealership, i was ripped off with my trade in. the scion i bought had several problems that showed up within a week of driving it off the lot. i took it in to get the issues fix and was told that they couldnt help me. problems included bad brakes, bad wheel alignment, rattling sunroof, the hood prop fell off and the AUX on the radio did not work. i brought it in to get the problems fixed under the 60 day bumper to bumper warranty, but that was not honored. i got a hold of the manager and was told its not their problem even though it was a part of the license and sales agreement. also after i bought the car i checked with the bank they financed me with and i owed more than the agreed price on paper. sadly its down to the layers now to get what is rightfully mine. i would not recommend this dealership to anyone. they dont even deserve the 1 star i gave them in the rating. More

This had to be one of the worst car buying experiences ever. I wanted to buy a car and nobody would call me back or work with me. I was offered one price by Charles via text and they would not honor it. ever. I wanted to buy a car and nobody would call me back or work with me. I was offered one price by Charles via text and they would not honor it. Ray C called me and wanted to earn my business, he said he would call me back within a few hours with all of the details. I wanted basics such as purchase price, sales tax, title & registration fees (which Charles felt was completely confidential for some reason). Never received a call back. I called and spoke to Thor (maybe his mighty hammer was not working this day) and he told me Ray was out for a few days and would send me the information. He did send it to me, but the purchase prices was nearly $4K more than what Charles gave me. I sent him back an email with the screenshot of the text and no reply. I then called and asked to speak with Eric, the General Manager. He was completely useless. He could care less about it and obviously did not want to try and sell me a car. He said they would never sell the car for what Charles had promised and acted like I was making this up. I read him the complete text messages as they were written. I offered to come in and show him and he wanted no part of it. I would not recommend purchasing a vehicle from this dealership due to the complete lack of customer service and misinformation. This is usually a good indicator of how future service will be. There are plenty of Chrysler/Jeep/Dodge dealers in Phoenix and highly recommend you try a different one. More

This was my youngest son's first purchase, He's 19 yrs old. So I was very concerned. I was hoping to find a car in His price range, payments that He could handle, the best deal for His money. Somew 19 yrs old. So I was very concerned. I was hoping to find a car in His price range, payments that He could handle, the best deal for His money. Somewhere to start to build His credit. We'll we found all this and more at Auto nation. We found our sales man Blaine Bressman to be courteous, well informed, and honest, exactly what we were looking for. Our finance associate was able to get us the best financing with all the necessary insurance for our new car! we are very, very pleased with the whole experience, and would highly recommend Autonation in Phoenix! Gabriel L Martinez. More