AutoNation Chrysler Dodge Jeep Ram North Phoenix

I was looking to trade in my 2017 Chevy Trax. I was on Autonation.com and saw a 2018 Jeep Renegade, with 5878 miles. I clicked on contact store and got an E-mail. The store is in Phoenix Arizo I was on Autonation.com and saw a 2018 Jeep Renegade, with 5878 miles. I clicked on contact store and got an E-mail. The store is in Phoenix Arizona and I live in Las Vegas, Nevada. I sent an E-mail saying, I work nights, off Tuesday, Wednesday and I will be there Tuesday July 19th. I got an E-mail Friday July 15th saying see you then. Monday July 18, I get up at 5PM, got ready and went to work. I get off work, changed clothes and drove to Phoenix. Auto Nation Jeep Dodge opens at 9AM. I gave them the keys to my car, so I could get a trade in quote. The Jeep I was buying was not there, it was still being driven by the older couple that was leasing it. I test drove a "similar" 2018 Jeep Renegade. I got the extended warranty. I finally got the Jeep at about 12:30PM, I had been up almost 20 hours. I did not get a sales receipt a copy of my warranty or my license plate and drove home. I called to get the sales receipt, got a machine and left a message. The next day I E-mailed, requesting a copy of the sales receipt. The last day that the temporary tags were good for, I had to threaten to get a lawyer. I got an E-mail saying my 2018 Chevy Trax registration was due. I spent 3 hours at DMV to "surrender" my license plate I no longer had. I got a letter in the mail from DMV saying, I had to show proof of insurance on the Chevy Trax, that I no longer had. I had to spend another 3 hours at DMV to say I no longer have the Chevy Trax. One day my backup camera/radio was acting up. I took the Jeep to a Jeep dealer, I was told I could take the Jeep to any Jeep dealer for the warranty. The Jeep dealer me what kind of warranty I had. I sent an E-mail to Auto Nation Jeep Dodge in Phoenix, Arizona to send me a copy of my warranty. Guess what no response. I WILL NEVER EVER BUY A VEHICLE FROM AUTO NATION JEEP DODGE IN PHOENIX, ARIZONA. I made a copy to send a separate E-mail to everyone I know to start a CHAIN MAIL More

Staff was very helpful went out of their way to get me in on a busy schedule, my car was in and out within 50 minutes!! Would highly recommend to anyone needing service to their Dodge! Ask for Max! on a busy schedule, my car was in and out within 50 minutes!! Would highly recommend to anyone needing service to their Dodge! Ask for Max! More

My entire experience from start to finish was effortless. From setting up the appointment, dropping off my jeep and receiving a Lyft ride home, to picking it up when everything was done very satisfactorily From setting up the appointment, dropping off my jeep and receiving a Lyft ride home, to picking it up when everything was done very satisfactorily More

I always have my vehicle serviced with autonation. Nicholas, my service tech, was amazing, professional and honest. Nicholas, my service tech, was amazing, professional and honest. More

I took my Ram 1500 in for an oil change and tire rotation. Guy was awesome, he kept up with me during the process and was extremely nice and professional. Guy and his crew made it a great experienc rotation. Guy was awesome, he kept up with me during the process and was extremely nice and professional. Guy and his crew made it a great experience. More

The Service Team was very professional and top-notch. They were respectful of my team while taking time to explain everything that was required to service my vehicle and they listened to my concerns and They were respectful of my team while taking time to explain everything that was required to service my vehicle and they listened to my concerns and addressed them clearly and simply. The facility was very clean and organized, It was staffed with an adequate number of people to effectively and efficiently accommodate the customers but not too many. The work was done on time and completely. A lot of care was taken when servicing my vehicle. It was returned cleaner than it was when I dropped it off. All in all this was a very good experience and I don't know how I would have made it a better experience. More

great fast experience. highly recommend. beautiful facility. The truck I bought was in Nevada. they shipped it to AZ within days. very pleased highly recommend. beautiful facility. The truck I bought was in Nevada. they shipped it to AZ within days. very pleased More

The Service Dept has changed, and for the worse. I paid over $62K for a NEW 2018 truck, in May of 2019. I also purchased a $6200 Extended Warranty plan, which my salesmen assured me was Bumper to I paid over $62K for a NEW 2018 truck, in May of 2019. I also purchased a $6200 Extended Warranty plan, which my salesmen assured me was Bumper to Bumper coverage. In Sept of 2021, I purchased, through the dealership, $5000 for Mud Tires, a Leveling Kit, and Electric Running Boards. I brought the truck in Sept 15th, for a Pre-Paid Oil Change, and a 3000 mile, Tire Rotation which I was advised was necessary for Mud Tires. I was informed, the tire rotation would be $25, and that was fine with me. The service appointment was sch at 1:30 PM, and I was informed by email to have the truck there by 1. I waited till 1:30. The service bay was empty, except for one other vehicle. I noted 4 different service agents. None asked me what I needed until I contacted one in the office. He informed me that Lamar was my Service Agent, and he would contact him. At 1:30, I contacted the same individual again. Finally, Lamar arrived. He checked me in and apologized saying he had not been informed I was waiting. The Oil Change and tire rotation were noted, and I pointed out two defects I wanted fixed: The Outside window rubber was slightly bubbled on both doors back where it meets the door post; and the bezel that holds the window buttons, door lock, side mirror switches and fold in, had been popping loose. Lamar TOLD ME that since the truck had only 22,000, these issues would be covered in the 3 Year-36,000-mile, factory Warranty. AND he noted my Ext Warranty package, that I'd paid $6k for. They were not. No biggie. BUT the issue of whether they would be covered lasted till Tuesday afternoon. I called Saturday afternoon after texting, calling, and emailing the Service Dept. Lamar told me he was still working on getting these flaws covered and fixed and he would notify me Monday. He didn't. I drove to the dealership on Wed afternoon. I was informed by a SENIOR Service Agent (name unknown) that the truck was NOT COVERED BY THE 3YR-36,000 NOR THE EXT WARRANTY ID PURCHASED, because the term is 3Yr OR 36,000, and my Ext Warranty did not cover TRIM PARTS. He was "Business-Professional, with a touch of "In Your Face" attitude. I was neither angry, petulant, or frankly, pissed off- I was professional, polite, and I acted as one who has been informed of facts. I paid for the tire rotation and picked up the truck later that afternoon. MY COMPLAINT: Why could they have not INFORMED ME EARLIER. THEY HAD THE TRUCK FOR 5 DAYS? LAMAR WAS A VERY NICE YOUNG MAN- CORDIAL, AND ACCOMADTING. He explained he was new at the job and was learning. This is understandable, but I would have believed a senior service agent would have assisted him, and my vehicle would have been ready in say, TWO DAYS. I must also point out, that in the last 17 years, I have purchased 3 NEW VEHICLES- ONE IN 2005, THAT I HAD $10,000 IN AFTERMARKET OFF-ROAD ACCESSORIES ADDED TO THE NEW VEHICLE SALE. THEN, LAST SEPTEMBER, $5000 FOR THIS TRUCK. The Service Dept at THIS AUTONATION RAM, HAS PLUMMETED IN ITS PROFESSIONALLISM. We will be buying a new vehicle for my wife, soon. I will go to Bill Luke here in Phoenix, or I may decide that after nearly 42 years of purchasing Chrysler products and being most content with them, we will NOW consider Toyota. More

The staff was very friendly and knowledgeable. The process was super fast and considering I was coming from El Paso, TX, Joshua made sure my time at the dealership was efficient. The process was super fast and considering I was coming from El Paso, TX, Joshua made sure my time at the dealership was efficient. More

Let me preface with I love my new 2022 Dodge Ram and want to thank Zach Hinson for helping make it happen for me. Zach was never pushy and he was quite patient with me. My honey and I asked to have many priv to thank Zach Hinson for helping make it happen for me. Zach was never pushy and he was quite patient with me. My honey and I asked to have many private moments while making a decision about this truck. When it came down to the paperwork Mr. Asadi was personable and genuine. I couldn’t have asked for a better experience at a dealership on a hot day in September. Thank you to my sales team. More