AutoNation Chrysler Dodge Jeep Ram North Phoenix

Very dissatisfied! I have visited this service department twice before and have had a good experience in the past. Not this time! I had brought my car in for a minor re I have visited this service department twice before and have had a good experience in the past. Not this time! I had brought my car in for a minor repair and the service department ended up having my car for a total of 12 days and the only time I actually received a call from the service advisor was when it was ready for pick up. I understand that they needed to order parts and are probably short handed but at least keep me updated. I had to chase down the advisor to get any answers. I texted him twice (no reply), left messages and when I would call his number directly he would not answer, the only time I got an answer was when I went through the dealers operator. So very frustrating! Not everyone has an extra vehicle that they can use when your daily use vehicle is being worked on so if it’s not ready on the date promised, the absolute least you can do is call me and let me know so that I can make other arrangements! Very poor customer service, please work on your communication. When I picked up my car the service advisor was very kind and offered me a discount for the inconvenience which I can appreciate. More

The team went above and beyond when I needed help. Fit me in earlier than expected. Fit me in earlier than expected. More

Friendly sales staff that weren’t pushy or condescending. Was able to save thousands during a sale compared to ordering from the factory. Was able to save thousands during a sale compared to ordering from the factory. More

Dealership was easy to do business with, they were fair and honest about pricing. No pushy tactics or crazy pricing games or add-ons. Charlie was friendly and entire buying process was fairly quick. I will and honest about pricing. No pushy tactics or crazy pricing games or add-ons. Charlie was friendly and entire buying process was fairly quick. I will definitely revisit Autonation Phoenix for my next vehicle. More

Very good people to work with, with they got my work done successfully and did it all within my warranty. Also was able to use my pre-purchased oil changes. It was nice being able to schedule the appointme successfully and did it all within my warranty. Also was able to use my pre-purchased oil changes. It was nice being able to schedule the appointment over the Labor Day Holiday weekend and bring it in the following day with real people answering the phone. Lamar, the service rep was great to work with. More

Very helpful and efficient staff! Answered all the necessary questions and concerns regarding my vehicle issues! Answered all the necessary questions and concerns regarding my vehicle issues! More

Mike was a real pleasure to deal with-very knowledgable and friendly. And the Jeep Rubicon 392 is awesome. and friendly. And the Jeep Rubicon 392 is awesome. More

Service Department representatives are professional and friendly and work with you regarding promised return of your vehicle and shuttle service. friendly and work with you regarding promised return of your vehicle and shuttle service. More

Scheduled maintenance 2weeks out. They were re-paving the road entering dealership. Service was good one suggestion is for service writer or dealership to pull up prior maintenance re They were re-paving the road entering dealership. Service was good one suggestion is for service writer or dealership to pull up prior maintenance records to avoid duplicate service. My mistake had diff fluid changed realized it was changed 15k miles back was a $190 oversight. More