AutoNation Chrysler Dodge Jeep Ram North Richland Hills

Made an appointment for an oil change on Saturday for 8:30 AM. They told me I needed a tire rotation and a software update. Told me it would be 1:45 if I waited. I decided to wait. took them 3 hours to 8:30 AM. They told me I needed a tire rotation and a software update. Told me it would be 1:45 if I waited. I decided to wait. took them 3 hours to complete the job and they were extremely unfriendly on why there was a delay. multiple times I was told they were working on it, yet when I walked past my car, there were no doors open no hood open and no one under or around the car. the oil change was prepaid as well as the rotation. several cars came in after me for oil changes and other work and left before mine. Bad customer service, no one cared to help me More

They had the truck (1500 Silverado) I was interested in and it runs beautifully. The sales representative found my truck within a few minutes and was very helpful. and it runs beautifully. The sales representative found my truck within a few minutes and was very helpful. More

What a fantastic place to buy a vehicle! We went Autonation jeep in North Richland Hills and test drove a 2024 gladiator. Got the price we wanted and payment. I Traded in a vehicle and got We went Autonation jeep in North Richland Hills and test drove a 2024 gladiator. Got the price we wanted and payment. I Traded in a vehicle and got a great price for it. We came back the next day and signed all documents and drove my new truck home. Most dealers want to play mind games about staying all day for back and forth, not at this dealership!! There was no pressure of add ons. If you want fine if not that was fine as well. It's great to walk into a dealership and not be pressured into buying something you can't afford. The sales team is a great bunch!! More

James was awesome for my salesman and the finance manger was great too. I appreciate you guys working an awesome Deal for me and my family! was great too. I appreciate you guys working an awesome Deal for me and my family! More

Not the “Premier” Experience I Was expecting…. I recently purchased a very gently used 2025 Chevy Tahoe Premier from this dealership—unfortunately, the only thing “Premier” about the experience I recently purchased a very gently used 2025 Chevy Tahoe Premier from this dealership—unfortunately, the only thing “Premier” about the experience was the price tag. The vehicle had 321 miles on it when delivered (not exactly “brand new” in my book), and it was missing the all-weather mats and the owner’s manual. The salesman, Armani, assured me they would be ordered right away. That was over a month ago. Since then, I’ve spoken with Armani (salesman) and Freddie (the Used Car GM), who told me the items were supposedly ordered and would be shipped to my home. Spoiler alert: they never arrived. I’ve followed up repeatedly with voicemails, emails, and calls. Not a single response. It’s like they vanished the moment the paperwork was signed. I even tried to escalate the situation with a different manager. I was transferred to Mia, a supposed manager. She was very kind on the phone and seemed like she was eager to help resolve the situation, even promised to call me the next morning after 9 am……the call NEVER came. I’ve also left several messages/voicemails on her direct line and she has yet to return a call, three days later. If you’re looking for a dealership that ghosts you after the sale, makes empty promises, and treats basic customer service like an optional upgrade—congrats, you’ve found it. This place Is AWFUL! I will never ever buy another vehicle from these people. There are plenty of places to buy a car. I’d recommend one that doesn’t forget about you the second you drive off the lot, because once you sign and drive off, they are done with the customer. Negative 5 stars! More

I had a truly frustrating experience when servicing my vehicle. From start to finish, communication was poor, timelines were not respected and I felt like a burden rather than a customer. I brought my ve vehicle. From start to finish, communication was poor, timelines were not respected and I felt like a burden rather than a customer. I brought my vehicle in for what should have been a straightforward software update, but it ended up taking much longer than promised (02 days) with very little communication from Vivian, the service advisor. When I finally picked up my car, the recall was never completed, my advisor was off and no one owned the mistake nor offered any solution so I had to take my car back home without solving the problem. It was a waste of time going back and forth twice for nothing! More

Great buying experience! ! The entire team was absolutely great and pleasant. This was our fourth vehicle we purchased, so it’s safe to say we are loyal customers because of t ! The entire team was absolutely great and pleasant. This was our fourth vehicle we purchased, so it’s safe to say we are loyal customers because of the quality of the team. More

Anthony was great and helped so much. Highly recommend. Thank you auto nation. Will definitely use you in the future. Highly recommend. Thank you auto nation. Will definitely use you in the future. More

Oil change was done a very timely manner and everyone was very nice and professional very nice and professional More

All of the folks at AutoNation CDJR North Richland Hills are the friendliest and most professional dealership I have ever dealt with. Anthony Ozuna went above and beyond to earn my business, and I am comple are the friendliest and most professional dealership I have ever dealt with. Anthony Ozuna went above and beyond to earn my business, and I am completely satisfied with how everything went. More