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AutoNation Chrysler Dodge Jeep Ram North Richland Hills

Fort Worth, TX

4.2
970 Reviews

7740 NE Loop 820

Fort Worth, TX

76180

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Showing 970 reviews

February 08, 2024

Absolute crooks. Tried to charge me $8,000 for routine maintenance and a brake job on a 2 year old truck. Stay away and don’t buy to service anything from or with the More

by sunrobi4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaac
Feb 11, 2024 -

AutoNation Chrysler Dodge Jeep Ram North Richland Hills responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-4981 to discuss what we can do to help.

February 07, 2024

Service was great saleman worked hard to met my budget financing was great as well More

by carlosmitch72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris moore
Feb 09, 2024 -

AutoNation Chrysler Dodge Jeep Ram North Richland Hills responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 03, 2024

Very professional. My salesman Eli was fantastic. Was not pushy, but paid attention to all the details. Great experience. More

by Derbyinn
Recommend Dealer
Yes
Employees Worked With
Eli. And. Dave
Feb 08, 2024 -

AutoNation Chrysler Dodge Jeep Ram North Richland Hills responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 02, 2024

Toni is a great sales guy and I appreciate the kindness and professionalism. Highly recommended More

by Andrew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toni
Feb 03, 2024 -

AutoNation Chrysler Dodge Jeep Ram North Richland Hills responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 30, 2024

Autonation North Hills offered a great vehicle selection served by a great staff (my salesman Anthony, my finance professional Anthony, my sales manager Mia), resulting in a GREAT buying experience both dur More

by Bill Phillips
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony (sales), Anthony (finance), Mia (sales manager)
Feb 02, 2024 -

AutoNation Chrysler Dodge Jeep Ram North Richland Hills responded

Hi Bill, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 30, 2024

It was one of the easiest and friendliest dealer and financing we have ever experienced More

by Jameslockett7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cristopher and Marco
Feb 02, 2024 -

AutoNation Chrysler Dodge Jeep Ram North Richland Hills responded

Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.

January 05, 2024

After being turned down for a new pickup at a different dealership I tried auto nation. Told them I was only interested in a new pickup truck. They had a few a little out of my budget. But they found a way More

by threadgilljeremy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Beck
Jan 08, 2024 -

AutoNation Chrysler Dodge Jeep Ram North Richland Hills responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Chrysler Dodge Jeep RAM North Richland Hills and we hope to be of service again in the future.

December 31, 2023

Very bad experience live in Rockwall tx so it too little over an hour to get there didn’t do what they said they would do over the phone call with Alberto Sotomayor Gonzalez he lied about what he could do t More

by Michaelmurphy486
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alberto Sotomayer Gonzalez Hannah
Dec 31, 2023 -

Michaelmurphy486 responded

ec 30, 2023 Michaelmurphy486 Very bad experience live in Rockwall tx so it too little over an hour to get there didn’t do what they said they would do over the phone call with Alberto Sotomayor Gonzalez he lied about what he could do to help me an my wife out 3hrs with Hanna she did what she tried to do but Alberto Reinsured that it wouldn’t be a waste. I would not leave with my own car. I would actually get into another car and help us out. Hannah went over and above to try to talk to the new car area to her friends over there when we got there. My wife is already wanting Out because it was the most worst experience she’s ever had when I told them that they have an hour to try to figure something out because my daughter was hungry. Been there since 3:30 in the afternoon get over there to the new car side they said there’s a lot of incentives they can help with the upside down. We already told him where our payments could be on the used car side and the lady that I had at the side acted like I told him he had an hour to try to figure it out what they could do act like she didn’t care after I said that it was a wasted six hours when it highly recommend this dealership only if you want a bad experience screwed around and left very unhappy and lied to and also they try to put me in a jeep gladiator when I was looking over at the used I wanted to look at the chief wranglers cause I was told over the phone that I would be leaving with the car if I come over there then they want to put a bunch of money down lowballed me on the used car side new car side wanted to give me 25,000 used car side only said they could give me 12,000 is that it’s the same dealership when they gave the numbers for the gladiator on the new car side, it was gonna be almost $50,000 with almost $900 a month payment. How’s that help? They could’ve done more to help us out because as long as we’ve been there waiting to see if they could do anything for us and try to make us a customer like they said they wanted us to be. They said they needed to sell cars. They had a quota they needed to meet before the end of the year. Only once they were the only ones they were helping out and doing the most for is the ones that look like they had a lot of money fancy cars they were bringing in and didn’t want to help out the working class people so if you look flashy with a lot of jewelry or anything on, they helped you out more than they would anybody else very very very bad experience and left very unhappy and ticked off that they get it done more than what they did, and a lowball, the crap out of my wives SUV, and wouldn’t even help her after I denied what they were trying to make me do on a jeep gladiator in the new side was told by me that I had no credit probably no money to put down but they still said they would work with us. I have 708 credit on Equifax. They asked me if I wanted to cosign to try to get the deal to go through after all that they asked if we had someone to cosign we said no , after that, we were pushed off on the back burner like we didn’t matter to any of them at all anymore acting like we were homeless people with no money and not very good service time. I need to put two to $4000 down on the gladiator and I told her I said I couldn’t do anything like that payment. They wouldn’t even help to lower it down at all to where I need to be to make us customers that want to come back and make more car sales with them all said and done from 330. We didn’t get out there until about 745 very unhappy. Only one that replied back and said sorry we couldn’t do anything at all was Hannah and she was telling us that have a good happy New Year’s. Sorry again that we couldn’t do nothing for you. They lowball my car cheaper than Carvana vroom Cowboy Toyota and Carmax so if you wanna go to dealership and get a used car and try to get a good value for your trade-in, they will lowball your cars Value lower than everybody else, so I highly recommend not using this dealership for any purchase

Jan 01, 2024 -

AutoNation Chrysler Dodge Jeep Ram North Richland Hills responded

Hi, we regret your experience with us here but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (817) 522-4981 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

December 11, 2023

A great dealership with an excellent Sales Manager named Dave Campbell, who makes sure you are satisfied.. More

by davehemisandy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dave Campbell
Dec 14, 2023 -

AutoNation Chrysler Dodge Jeep Ram North Richland Hills responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM North Richland Hills. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 07, 2023

Vwry little wait time when I arrived for service. The staff is friendly and helpful when I picked up my Jeep 5 minutes before closing. More

by Brian_susa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aj
Dec 09, 2023 -

AutoNation Chrysler Dodge Jeep Ram North Richland Hills responded

Hi Brian, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

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