AutoNation Chrysler Dodge Jeep Ram Valencia

Our first visit to this dealership for service was amazing! The staff was friendly and efficient. This time around, not so much. After waiting 2 months for my appt, The intake representative advise amazing! The staff was friendly and efficient. This time around, not so much. After waiting 2 months for my appt, The intake representative advised me I would have to leave my vehicle with them for 4-7 days for assessment. And then I might have to wait weeks more for the work to be done. There was no offer of a replacement rental, not even an offer of a ride somewhere, and at no time was I informed of these delays prior to my appointment. Supposedly, it was due to covid, which seems to be a popular excuse these days. One of the items that was supposed to be addressed was the digital update on my uconnect/phone system. We paid $200 for this update and my phone won’t even connect to my car now. Our calls transfer from uconnect back to our phones in the middle of a conversation and the “911” like message is still popping up on my screen. And that’s when the screen comes on. Because now I have a new issue of the screen not initiating and stays black, which means no radio. We have called three different times and received one returned call, which was in the middle of our wedding and we could not talk. I am so frustrated with this experience and am very disappointed. Hopefully, this review will get someone to reach out and rectify this situation! More

I really appreciated that that they were able to get me in for a walk in. My service rep was great and I really like the text message system. The problem I have is not with the service or the rep but the f in for a walk in. My service rep was great and I really like the text message system. The problem I have is not with the service or the rep but the fact that someone decided that they need all the quarters in my change holder more than I do. More

Mark the sales person and Tony the manager were great to work with. Not pushy, relaxed environment. They got us the best deal for our situation. Don't shop around. Go see Mark and Tony. work with. Not pushy, relaxed environment. They got us the best deal for our situation. Don't shop around. Go see Mark and Tony. More

I love this Place.. always clean, respectable, in uniform, they strive to regulate customer retention and when i come in i feel like home with the coffee, snacks, and nice floor plan to sit and wait uniform, they strive to regulate customer retention and when i come in i feel like home with the coffee, snacks, and nice floor plan to sit and wait and get my car.. More

Good service but vehicle should have been washed after being parked under a messy tree for weeks. being parked under a messy tree for weeks. More

Easiest place I ever bought a car! Best experience ever! Thank you so much Autonation for all the help and getting me into my dream car! Thank you so much Autonation for all the help and getting me into my dream car! More

Great experience at Jeep valencia. Danny was excellent at updating me and letting me know precise days on when to expect my Jeep. All around was an easy experience. updating me and letting me know precise days on when to expect my Jeep. All around was an easy experience. More

Friendly, people to deal with. Vehicle came back washed and service done in reasonable time. Called when vehicle was completed. Would recommend to other people. and service done in reasonable time. Called when vehicle was completed. Would recommend to other people. More

Gary our seller went the extra mile to accommodate our needs. He make sure we were satisfied with our purchase. Finance department was very straightforward. needs. He make sure we were satisfied with our purchase. Finance department was very straightforward. More

Amazing. Best dealership around. From my salesman to management this everyone was so easy to work with. Purchase and delivery was smooth. Could have been better management this everyone was so easy to work with. Purchase and delivery was smooth. Could have been better More