AutoNation Dodge Ram Broadway

Great Service! Thank you ;o)very nervous about buying a new car. Roger was very friendly and polite. The team at dealer Brandon Dodge on Broadway was great. I just hope that my new car Dodge Caliber st new car. Roger was very friendly and polite. The team at dealer Brandon Dodge on Broadway was great. I just hope that my new car Dodge Caliber stays with me for 15 years or at least 200 miles. More

I went into this dealership the last week of November 2010 and worked with "Frank" (the sales rep) who sold me a 2011 Ram 2500 6.7L Diesel Truck, Laramie edition with a 2007 Cadillac Escalade as trade-in 2010 and worked with "Frank" (the sales rep) who sold me a 2011 Ram 2500 6.7L Diesel Truck, Laramie edition with a 2007 Cadillac Escalade as trade-in. I was then transferred to their financial department to work with "Nick" to finalize the deal. Due to a pending closing on a home I purchased I did not want to run a credit check until that was complete but received a "Good Faith Estimate" based on a credit score of 643 which I had known from the home buying process I was going through. The "Good Faith Estimate" returned a rate of 8.49% with 0 down over a term of 78 months. I brought in 2 pay stubs and a letter to verify my income and employment and authorized a credit check which came back at 650 - slightly higher than expected. I was then referred to "Tony" (also in finance) who put together a Buyers Order (with a Retail Installment). The tax rate was then increased to 10.99% and I was asked to put down 5k. I informed them that money down was not a possibility at all and that I had disclosed that up-front on day 1. He informed me that it was "out of their hands" and up to the bank but that they would be losing money and he wanted to make it work for the both of us. I replied that the best thing for me was to stay with the original Buyers Order. Tony responded that if necessary the dealership would have to take the loss. He asked me to come in a few days later so they could try and negotiate with the lender at a banquet - he said he received authorization to reduce the down-payment to $1.5k and would attempt to have that waived as well. I received a phone call the following day that the negotiation with the lender "went well" and was asked to come in the following Friday (I had been driving the new truck for an entire week at this point). I came in Friday and was referred to a new sales person, "Ron". Ron again asked me for $5k which I re-iterated was not a possibility and we'd already been through this numerous times now. He then inquired if I could barrow money from family, friends, take out other loans, etc. or pay it back over a period of time. When I declined these options Ron stated that the only option was to put me in a smaller or older vehicle. He presented a 2010 Ram 2500 that he said had all of the same options minus the "touch-screen" media deck. I agreed to that so long as it had all of the other options (despite that it was the same price but with no down-payment). I went to test drive the truck to find that it did not have ANY of the options presented and once again declined. I then stated that I cannot do this any more - I had been in the dealership for over 20 hours in 2 weeks, negotiated with 2 separate sales representatives and 2 separate finance representatives, lied to repeatedly with terms changing each time I came in. I stated I'd rather have my car back than drive a different vehicle than what we agreed upon. They then informed me I would have to pay over $1k to get my car back due to the mileage I put on the new vehicle. I disputed this because I was told by Tony when I drove it home that there was no chance that I would have to return that vehicle and the dealership would have to pay the difference if something changed. In the end I did not pay this and drove my old car home. During that time I was assessed late fees for not paying my car payment this month because the dealership had already agreed to buy it and signed a Power of Attorney for the old vehicle. In addition I now have multiple entries on my credit report from them shopping for lenders. I still have a signed buyers contract (with Retail Installment) and they stated the bank approved but fell back on their offer when realizing they couldn't get a $5k down payment. From the changing terms, asking me to inquire to family/friends to barrow money, and flat out lying about not bringing the car back, and options on an alternate vehicle, this was the worst car buying experience I've ever had. Frank and Nick were friendly and great to work with. Ron was very dishonest and pressuring - he says he's straight-forward and up-front but lies to you about the terms. Tony was very friendly but flat out lied about financial details and what the dealership was willing to do to work with you. The dealership will make a lot of promises they cannot backup and DO NOT LEAVE WITHOUT YOUR BUYERS ORDER. IF YOU HAVE A RETAIL INSTALLMENT INCLUDED THEN DO NOT TAKE THE TRUCK OFF THE LOT - THE SALE IS NOT FINAL NO MATTER WHAT THEY TELL YOU. More

This was the most friendly and fair car buying experience we have ever had. NO high pressure and VERY fair friendly people. Would recommend these people to anyone we know. Ralph was not feeling well at al we have ever had. NO high pressure and VERY fair friendly people. Would recommend these people to anyone we know. Ralph was not feeling well at all on on of the coldest days of the year we have had, and had no hesitation of being outside and doing whatever needed to be done to have a satisfied customer. We appreciated him so much. More

My son and I had an appointment with Vincent Jammicelli (Vinny) Friday after work. We were greeted immediately by another salesman and Vinny was waiting inside for us. From the minute we walked in we wer (Vinny) Friday after work. We were greeted immediately by another salesman and Vinny was waiting inside for us. From the minute we walked in we were treated with respect and taken care of by this professional young man. He was a huge part of the reason that we purchased the Jeep Grand Cherokee from Brandon Dodge. After buying several cars from other dealerships, Vinny made this experience one not to forget. The deal was not stressful and never once did we feel we were being taken advantage of. Everything was up front and HONEST! We would reccommend this dealership to anyone looking at buying a car and most definately ask for Vinny....he was GREAT and easy to work with. What a charming young man. My son drove away with a great first time buying experience! THANK YOU More

My daughter and I were shopping for a car to buy for her as she had just turned 16 . We were on our way to another dealership when we were passing by the new Brandon Dodge . They had a car displayed up fro as she had just turned 16 . We were on our way to another dealership when we were passing by the new Brandon Dodge . They had a car displayed up front that caught our attention . From the moment we arrive we were greeted by Ralph he was polite and knowledgeable of all the cars we had interest in and he had great patience with our slow process . After choosing a car we were introduced to Jeff Miller sales manager. Jeff and I hammered out a deal and he was straight forward in our dealings . Jeff showed great maturity and professionalism . It with out of doubt . That I would highly recommend Brandon Dodge. More

Was very pleased with the service received at Brandon Dodge. Took my truck in because the check engine light was on, Joe took a look at it ,explained what the problem was and had it fixed the next day. Dodge. Took my truck in because the check engine light was on, Joe took a look at it ,explained what the problem was and had it fixed the next day. The accessories department was also very helpful in picking out additions for my truck. I will have no hesitations in taking my truck there again. Everybody I dealt with was profesional and polite More