AutoNation Ford Frisco

I booked an appointment with Frisco Ford Automation for a transmission drain and fill on my Ford Mustang. When I booked the appointment, I specifically asked a question to confirm whether they could do a dra transmission drain and fill on my Ford Mustang. When I booked the appointment, I specifically asked a question to confirm whether they could do a drain and fill, not a flush. When I arrived for my appointment, service advisor, Oscar greeted me and I believe signed me in. He didn’t ask me any questions. Instead, he called someone named Trinity and said, “The transmission flush is here, your 45 is here,” meaning the 9:45 a.m. appointment had arrived. When Trinity came out, she seemed rushed and asked for my last name. She then read the question I had submitted when I booked the appointment and told me they only do transmission flushes and do not do drain and fills. At that point, I was honestly lost for words. This is something that could have been confirmed over the phone, text, or email before I ever drove to the dealership. I had to pay tolls just to get there, only to be told something that should have been answered upfront. Shame Ford. After I declined the flush, she asked if there was anything else I came in for. In my head, I was thinking: I already asked everything I needed to ask when I booked the appointment. Shame Ford. This place wasted my time. I can’t believe they don’t do drain and fills—but more importantly, I can’t believe they don’t answer basic, general questions before customers come in. This is a complete disappointment from a dealer I’ve trusted in the past to service my car. Now it feels like there are people at this dealership who don’t care about the level of service they provide nowadays, and simply only care about looking good to their bosses. Take some advice and always put your customers first. Ford, please take this opportunity to train your employees. This isn’t hard. This is basic 101 stuff. So, no thanks to the service you didn’t provide me and for wasting my time. Yes, you guys suck for this. More

The whole team was very attentive and they gave good quality service for a good price. They were super helpful, and I was very pleased with my visit. quality service for a good price. They were super helpful, and I was very pleased with my visit. More

I brought my last two Explorers to this dealer for all the scheduled maintenance and any other repairs that were needed (fuel injector replacement, etc.). However, I have been experiencing transmissi the scheduled maintenance and any other repairs that were needed (fuel injector replacement, etc.). However, I have been experiencing transmission slips roughly every week for the past four months on my current Explorer (ST) that only has 16K miles on it. Despite the fact that I have multiple videos of the transmission slipping, that capture the slip and noise, they say they can't help me unless I leave the vehicle for two months (backlog of vehicles with transmission problems). They won't give me a courtesy vehicle. Then they said if they test drive it and the transmission doesn't make the sound they can't help (despite the clear evidence in the videos). The service manager I spoke to this time (my third visit trying to get them to fix the transmission under warranty) just kept smiling at me and told me to try a different Ford dealership location. I just hope the transmission doesn't slip while I am turning left with ongoing traffic coming and my family in the car. More

My service representative, Oscar , was very professional and very helpful. Took his time to figure out the issue and gave me options. and very helpful. Took his time to figure out the issue and gave me options. More

Great store, and very professional personnel! Great vehicles for purchase! Just having issue with getting things done after taking possession of the vehicle Great vehicles for purchase! Just having issue with getting things done after taking possession of the vehicle More

This team is amazing and handled my issues with excellence. There is no way to improve. excellence. There is no way to improve. More

I have been enjoying Ford Frisco service, Lori my service advisor is the best. Ford Frisco is my service and automobile needs place. Great people advisor is the best. Ford Frisco is my service and automobile needs place. Great people More

All my needs and concerns were handled very professionally and in a timely manner. This was an extreme breath of fresh air after poor service from two separate family owned Ford dealerships we professionally and in a timely manner. This was an extreme breath of fresh air after poor service from two separate family owned Ford dealerships were i had purchased 2 of my last trucks. Automation Ford off Hwy 121 and the North Dallas Tollway in Frisco has given me faith again in true customer service. They did the "right thing" and did not pull the "bait and switch" I had experienced....Thank you. More

Lorraine my service advisor kept me in the loop the whole process with updates and recommendations. Also she noticed that I got alot of the services the prior visit and I did not need them. That is great c process with updates and recommendations. Also she noticed that I got alot of the services the prior visit and I did not need them. That is great customer service for sure. I highly recommend the AutoNation Ford service team especially Lorraine. More