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AutoNation Ford Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.5
902 Reviews
AutoNation Ford Gulf Freeway is the premier destination for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Houston, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Ford vehicles for sale, to our extensive used inventory, AutoNation Ford Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12227 Gulf Freeway

Houston, TX

77034

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Showing 902 reviews

July 12, 2025

Mike was great to work with and made sure my car got what it needed and back to me by the end of the day. More

by Sal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ramirez
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Jul 15, 2025 -

AutoNation Ford Gulf Freeway responded

Hello Sal, thank you for your kind review; we are happy to pass along your comments to Mike here at AutoNation Ford Gulf Freeway! Feel free to stop by if you ever need any more help.

July 09, 2025

Friendly and work hard to make sure your vehicle is serviced fast and correct. Alex great service writer More

by hoff225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Jul 13, 2025 -

AutoNation Ford Gulf Freeway responded

Hi, we appreciate you taking the time to leave us a response! Feel free to stop by if you ever need any more help.

July 05, 2025

My boyfriend and I found a truck at Excellence auto nation and we loved it. The guy helping us, Jose and Nick G was very helpful and extremely patient while we got everything together. More

by Bsemien9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Cortez and Nick G
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Jul 08, 2025 -

AutoNation Ford Gulf Freeway responded

Hello, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!

June 30, 2025

AutoNation Gulf Freeway has been my Dealership for the past 5 years and I get the absolute best Service there. The Staff in the Service Department does a Fantastic job at servicing all of my vehicles and More

by jboogie1289
Recommend Dealer
Yes
Employees Worked With
Angelina Dong
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Jul 01, 2025 -

AutoNation Ford Gulf Freeway responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

June 28, 2025

Great customer service sales rep was amazing. Quick and easy no hassle straight foward thank you ford More

by freddie09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose romero
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Jul 01, 2025 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 16, 2025

I bought a lowered f150 xl and the fenders hit when I hit a dip or a bump and no one wants to resolve the problem they basically saying I can’t have anything in the bed of the truck More

by Wzboral
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
James and Richard
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Jun 18, 2025 -

AutoNation Ford Gulf Freeway responded

Hi, we truly appreciate your honest feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.

Jun 18, 2025 -

Wzboral responded

I can speak to anyone besides Richard they can call me @ 713-516-0604 thanks

June 04, 2025

Quick and efficient sales process. Honest and transparent. Took the time to ensure we got a fair deal. More

by Rickrr77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis Beaver
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Jun 08, 2025 -

AutoNation Ford Gulf Freeway responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 31, 2025

I’ve purchased a lot of cars in my days and this was my most pleasant experience ever. James and Hunter were both GREAT. Extremely knowledgeable and patient with me. When I signed the papers, they would’ve More

by Kristiburkham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James and Hunter
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May 31, 2025

Everything is great until you have problem! Sales person has not resolved the issue after 2 weeks. Tried to contact the General Manager twice but unable to do so. GM has not returned my call. More

by trfigg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Devon Savoy,
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Jun 03, 2025 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

Jun 03, 2025 -

trfigg responded

I traded my car in 18 days ago. AutoNation has not paid off the loan. I was forced to make an $800 payment on June 2 on a car i no longer own. I am now making payments on .y new car and m y trade in. Both cars handeled by AutoNation. I have made many calls to the General Manager, Service Manager and the finance people. No one ever returs calls@

May 31, 2025

Jyles did a great job as usual. Communicated and kept me updated as repairs were being performed. More

by Cglaze10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jyles Hill
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Jun 04, 2025 -

AutoNation Ford Gulf Freeway responded

Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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