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AutoNation Ford Gulf Freeway - Service Center

Houston, TX

4.7
467 Reviews

467 Reviews of AutoNation Ford Gulf Freeway - Service Center

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May 01, 2023

I’ve never had a bad experience with this Dealership. The service department is on top of there game. More

by Kaj59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla
Report | Print
May 05, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 01, 2023

They not splaying what was the problem on my truck, they not give me a good report of the problem, and they charge me for something that i told what was happen on my truck.. More

by Francisco Chaires
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No remember the guy name
Report | Print
May 05, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Francisco, we strive for 100% satisfaction, and we regret to find out that this was not the case. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2089 to discuss what we can do to help.

May 01, 2023

Had great experience in the service department! They helped me out so much with what I needed for my car! More

by caylagreif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
May 05, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Gulf Freeway. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 28, 2023

Staff was really helpfull and Mark was super . Repair was done quickly and the truck is running great. More

by JohnSchlein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
May 01, 2023 -

AutoNation Ford Gulf Freeway responded

Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 28, 2023

The service was excellent and the porter or whoever parked my car knew to stay away from the curb to not scratch my front lip. I do wish the car was washed by the end of it though. More

by Brendonzepeda02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne,
Report | Print
May 01, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 28, 2023

Good costumer service! Good maintenance service! We'll be coming back for future repairs and maintenance! More

by Jvier9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
May 01, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 24, 2023

I have purchased two vehicles from this dealership. And have had bad service in the past. But this time it was totally different More

by Jamijares
Workmanship
Recommend Dealer
Yes
Employees Worked With
Mikayla
Report | Print
Apr 27, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 21, 2023

Staff is friendly they take time to listen to coutumer. facility is really clean and kept up to date. More

by Slyzone65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso ramirez
Report | Print
Apr 28, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we appreciate you taking the time to leave us a response. If you need more help, our team is available to talk -- safe travels!

April 20, 2023

I brought my expedition to AutoNation Ford Gulf Freeway for new tires and scheduled maintenance. Mikayla Madrid was my service advisor. Mikayla provided excellent service as the interface between me (cu More

by Robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla Madrid
Report | Print
Apr 27, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Robin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

April 19, 2023

Communication skills needed and honor return calls when promised or mentioned, estimates also can help out. More

by independent377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark and Alfonso
Report | Print
Apr 20, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we regret to hear that you are displeased with your recent experience with us. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (713) 489-2089.

Apr 20, 2023 -

independent377 responded

Thanks for the response. I will contact u 2day, I'm not mad,just want my stuff replaced and repaired. Like I've mentioned, communication is a plus and repairs /prices need 2 be honored like they tell u. But again, my issue got resolved, because it was dump on Alfonso and he was a big help! He kept the contact,it was the person b4 him,named Mark? Thanks

May 02, 2023 -

independent377 responded

Ive reach out already,drop off quote to repair on damaged that was done. Again the communication is still not there. I spoken w/Marcus but haven't got inntouch yet.

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