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AutoNation Ford Gulf Freeway - Service Center

Houston, TX

4.7
473 Reviews

473 Reviews of AutoNation Ford Gulf Freeway - Service Center

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April 03, 2023

ALEX WAS VERY HELPFUL, KIND, AND KNOWLEDGEABLE. HE EXPLAINED AND HELPED WITH EVERYTHING I asked about. More

by TOEKNEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Fuentes
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Apr 06, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Gulf Freeway! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 31, 2023

Close to my house and convenient for my needs. I’m pleased with the service I get. More

by Rutilio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Campuzano
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Apr 04, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Rutilio, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 30, 2023

I was quoted 2 hours for service and that estimate was spot on. They even washed the truck while it was there. Great experience. More

by dbragg21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Apr 03, 2023 -

AutoNation Ford Gulf Freeway responded

Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 27, 2023

They did a great job with my car. The tech kept me informed about what they found wrong with my AC and let me know when it was expected to be complete. More

by Jacque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Lopes, Alex ?
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Mar 31, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

March 27, 2023

The service department is great at customer service and keeping you up to date on the status of the repair or service. Alex Fuentes is highly recommended in my book. More

by Breton.Cruz
Recommend Dealer
Yes
Employees Worked With
Alex Fuentes
Report | Print
Mar 31, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

March 26, 2023

Friendly service, but ended up a week later at a Vavoline having to replace the oil drain plug and having to clean my driveway due to oil leaking out. More

by jsmurf
Recommend Dealer
No
Employees Worked With
Service
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Mar 30, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2089 to discuss what we can do to help.

March 24, 2023

I always take my vehicle for the service it needs to this dealership. Have never had any type of problems with them. Alex always informs me on what the vehicle will be needing soon. I highly recommend them f More

by MustangRoush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Mar 28, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Gulf Freeway and we hope to be of service again in the future.

March 16, 2023

Adrian was fantastic at keeping me informed of what was happening while my car was serviced. More

by lgeiser10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Ornelas
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Mar 20, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

March 07, 2023

I have high praises for Alex who handled the servicing of my vehicle. He brought to my attention the need to do a 90K service and I gave him the okay to do the service. Thank you Alex. More

by a1samoan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Mar 10, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

March 06, 2023

The service department is very customer oriented and does outstanding work. Jose was very friendly and professional. More

by a1samoan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Mar 09, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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