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AutoNation Ford Gulf Freeway - Service Center

Houston, TX

4.7
467 Reviews

467 Reviews of AutoNation Ford Gulf Freeway - Service Center

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March 23, 2023

I always take my vehicle for the service it needs to this dealership. Have never had any type of problems with them. Alex always informs me on what the vehicle will be needing soon. I highly recommend them f More

by MustangRoush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Mar 28, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Gulf Freeway and we hope to be of service again in the future.

March 16, 2023

Adrian was fantastic at keeping me informed of what was happening while my car was serviced. More

by lgeiser10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Ornelas
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Mar 20, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

March 07, 2023

I have high praises for Alex who handled the servicing of my vehicle. He brought to my attention the need to do a 90K service and I gave him the okay to do the service. Thank you Alex. More

by a1samoan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Mar 10, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

March 06, 2023

The service department is very customer oriented and does outstanding work. Jose was very friendly and professional. More

by a1samoan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Mar 09, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 03, 2023

Service advisor got my truck serviced and washed within a reasonable time. Very professional and kept in touch on the status of work progress More

by h_pastran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Ornelas
Report | Print
Mar 07, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 01, 2023

A really good experience as soon I arrived they were very polite and provided me a great service. More

by Nancy Rivas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Álvarez
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Mar 06, 2023 -

AutoNation Ford Gulf Freeway responded

Hello Nancy, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

February 23, 2023

Very attentive and courteous personnel. Jose did a great job helping me out with a flat on my Mac-e. More

by glorinsus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Feb 28, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 23, 2023

Good service great prices good hours knowledgeable people communicate with me before any other services were done More

by Eloydeluna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Feb 26, 2023 -

AutoNation Ford Gulf Freeway responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

February 19, 2023

Impressed with the service team! ! Makayla was helpful, thorough & pleasant. The work was completed EARLY and our Transit runs excellent! More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makayla
Report | Print
Feb 23, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Lee, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 13, 2023

A regular scheduled oil change with tire rotation was estimated for about 1 hour they took 3 hours very upsetting and I had to keep asking if they were done. More

by Elianaberg06.2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar
Report | Print
Feb 16, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-2089 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

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