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AutoNation Ford Gulf Freeway - Service Center

Houston, TX

4.7
473 Reviews

473 Reviews of AutoNation Ford Gulf Freeway - Service Center

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March 03, 2023

Service advisor got my truck serviced and washed within a reasonable time. Very professional and kept in touch on the status of work progress More

by h_pastran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Ornelas
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Mar 07, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 01, 2023

A really good experience as soon I arrived they were very polite and provided me a great service. More

by Nancy Rivas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Álvarez
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Mar 06, 2023 -

AutoNation Ford Gulf Freeway responded

Hello Nancy, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

February 23, 2023

Very attentive and courteous personnel. Jose did a great job helping me out with a flat on my Mac-e. More

by glorinsus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Feb 28, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 23, 2023

Good service great prices good hours knowledgeable people communicate with me before any other services were done More

by Eloydeluna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Feb 26, 2023 -

AutoNation Ford Gulf Freeway responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

February 19, 2023

Impressed with the service team! ! Makayla was helpful, thorough & pleasant. The work was completed EARLY and our Transit runs excellent! More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makayla
Report | Print
Feb 23, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Lee, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 13, 2023

A regular scheduled oil change with tire rotation was estimated for about 1 hour they took 3 hours very upsetting and I had to keep asking if they were done. More

by Elianaberg06.2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar
Report | Print
Feb 16, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-2089 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

February 02, 2023

The Service Advisor was very nice and helpful, you need more people like him have been there several times and he has been the one to explain thing to me and I feel like he was happy to help. I like to be More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Garcia
Report | Print
Feb 05, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Sam, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

February 02, 2023

The service department gave me a great first impression with their professionalism and communication from start to finish. Thanks Omar. More

by jagaona60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Report | Print
Feb 05, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

February 02, 2023

I went in for routine maintenance and the service was quick and the service rep was very help and kept be abreast of the status of my car! More

by patrick.nunnallee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla Madrid
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Feb 05, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

January 31, 2023

Mikayla, service advisor took great care of me and got me out of service when she said she would! I was pleased. More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla
Report | Print
Feb 03, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Chuck, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

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