AutoNation Ford Gulf Freeway - Service Center

Took car in for routine oil change and tire rotation. Service adviser said I should do additional engine performance servicing, which I did. Everything went good, but it took longer than I was expectin Service adviser said I should do additional engine performance servicing, which I did. Everything went good, but it took longer than I was expecting. I was expecting about 1 hour for the oil change and tire rotation so I had planned to wait on the work. It took about 3 hours for the work. I am assuming the engine performance servicing took the extra time. If I had known it was going to take that long, I would have arranged to leave the car there and picked it up later in the day. More

The service department is outstanding. The service advisor, Mikayla Madrid, handled my service needs with complete professionalism, courtesy and made my visit easy and comfortable. I was a The service advisor, Mikayla Madrid, handled my service needs with complete professionalism, courtesy and made my visit easy and comfortable. I was at ease with the way Mikayla took care of my situation. I give the entire service department 10 stars for the quick turnaround and short wait time it took to perform the requested service of my vehicle. More

Good and fast Alex was good had a factory recall sent a picture to explane picture to explane More

Recently when I took my car in for a recall Chad went above what was needed to make my visit truly enjoyable. He handled a minor problem (that might have been serious) with more than fairness. I will b above what was needed to make my visit truly enjoyable. He handled a minor problem (that might have been serious) with more than fairness. I will be giving your service team recomendations. Thanks More

Adrian is very professional and courteous. I was always receiving updates on my work vehicle. Great staff and Great service. Thank You from the Texas Railroad Commission I was always receiving updates on my work vehicle. Great staff and Great service. Thank You from the Texas Railroad Commission More

Have delt with this dealership for many years and cars. They have always been courteous and professional. Would recommend to anyone. They have always been courteous and professional. Would recommend to anyone. More

Great service, oil changes and services are always fast and on time with minimal waiting. Service personnel are professional and friendly. and on time with minimal waiting. Service personnel are professional and friendly. More

Chad H. was extremely helpful in getting my auto serviced on a recall program. Got it ready in a short amount of time. was extremely helpful in getting my auto serviced on a recall program. Got it ready in a short amount of time. More

Great customer service! Great experience overall. Very helpful, knowledgeable, and kind! Definitely would recommend to anyone looking for a great dealership! Great experience overall. Very helpful, knowledgeable, and kind! Definitely would recommend to anyone looking for a great dealership! More

We had a terrible experience this go around here. The vehicle was over a week late with no communication. I left many voicemails for Jose who never, not even up to today has returned my call. I had t The vehicle was over a week late with no communication. I left many voicemails for Jose who never, not even up to today has returned my call. I had to try every line available in the dealership until, finally, one person was willing to help. It was as if no one knew what to do there or maybe they didnt care. Matt was able to give me the update, which didn't come of them fixing anything wrong with the truck. At this point I just wanted it back so I picked it up the next day. Upon arrival, no one knew anything about my vehicle. No paperwork, no communication, nothing. There were two other separate clients there with many issues they were voicing so it seems to be a pattern happening. The icing on the cake was that they drained my battery! Im not sure what has changed but I wont be back anytime soon. More