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AutoNation Ford Gulf Freeway - Service Center

Houston, TX

4.7
467 Reviews

467 Reviews of AutoNation Ford Gulf Freeway - Service Center

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October 20, 2022

Everything went great. My truck was serviced and parts that were needed are on order. My service manager, Adrian was fantastic! More

by lauchlanair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adrian
Oct 27, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

October 16, 2022

Had oil change service. Barely had time for a cup of coffee oil change was done. Only dealer around that had my synthetic oil. More

by Ronnielhenry71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor
Oct 21, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

October 13, 2022

The shift cable went out in our 2014 Ford Fusion . The service representative Ms. Carla was able to schedule an appointment for the next day . Alex Fuentes did a great job making sure that our car was More

by Leanna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carla , Alex
Oct 19, 2022 -

AutoNation Ford Gulf Freeway responded

Hello Leanna, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Gulf Freeway. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 12, 2022

We had an appointment for 8:00 AM Friday to drop our truck off for a recall notice. I was told we “for sure” would have the truck back that day. By 5:00 PM still had heard nothing so I called. Was More

by tatjones_houston
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Chad?
Oct 18, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. If you'd like, please contact our General Manager at (713) 489-2089. We'd appreciate the chance to make your experience a positive one.

October 12, 2022

Alex was very helpful and great with giving prompt updates. Disappointed that there a no loaner cars which was in my package that I was sold! Hopefully this will change in the near future. More

by Rbrawner04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Oct 18, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 12, 2022

I talked to the Manager of this dealership, Mr. Bryan Nicholson, in a 3-way phone call with the Director of Service. My complaints concerned procedures that delayed car repair and I want to add a c More

by mrreginaldbednar@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Nicholson Manager of Dealership
Oct 12, 2022 -

mrreginaldbednar@gmail.com responded

Please tell me how you feel about these suggestions, including having the customer return the car when the mechanic actually needs it.

October 10, 2022

They were quick! Kept me updated about my truck also. Thanks for expediting me. I'll be back. More

by bbaggins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My service person worked under Chad
Oct 14, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 10, 2022

Alex, service writer was pleasant and kept up to date on the status of my repairs. Autonation Ford provides great customer service. My family has purchased 3 vehicles in the last few years. They treat yo More

by Rightmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex & Jasmine
Oct 14, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 08, 2022

The facility is modern, the layout is convenient, and the service team have been helpful my last two visits. More

by Xsbowman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hogue
Oct 14, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 07, 2022

Excelente servicio i buena comunicación para recomendar sobre las partes que necesito reparar en el futuro de mi carro . Muchas gracias por su trabajo y recomendaciones. Hervías José More

by Juangarciam72@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
José
Oct 12, 2022 -

AutoNation Ford Gulf Freeway responded

Hola, gracias por su informe positivo. Estamos felices de haber sido de servicio para usted. Conduce con cuidado y nos vemos en la carretera.

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