Back

AutoNation Ford Gulf Freeway - Service Center

Houston, TX

4.7
467 Reviews

467 Reviews of AutoNation Ford Gulf Freeway - Service Center

Sort by
July 29, 2022

Though I arrived 10 minutes later than my appointment time, I was received warmly and after signing in, my car was taken for oil change etc. Overall satisfied with the services. More

by tmrrmt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikayla
Aug 02, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!

July 28, 2022

Great communication on my recall item and provided transfer to and from dealership…. Service department will make it right ! More

by Vrlet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor
Aug 01, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Take care!

July 28, 2022

Great service and Jose was helpful and kind. He went above and beyond to make sure all my vehicles needs were met and answered all my questions. More

by Flormherrera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose
Aug 02, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 25, 2022

Communication from the service department is nonexistent. I understand taking a couple days to diagnose my vehicle but not having any contact whatsoever is ridiculous. After leaving multiple voicemails and f More

by chelseyhartnup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Jul 29, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Gulf Freeway take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-2089 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

More
July 21, 2022

Very pleased with service. Had an oil changed was very fast and happy that I was greeted when I walked in. More

by manuelramirez65
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Johnson
Jul 25, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 20, 2022

My only complaint/problem is every time I take it in for service they never do the multi point inspection because my tires are always low and windshield wiper fluid is low and always go back to my represent More

by Humberto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aaron and mikalay
Jul 23, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us at (713) 489-2089 if you ever need anything. Be safe on the road!

July 18, 2022

Quick work. In and out. Had no problems at all. Will return to this location for future work. More

by BigLou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikayla Madrid
Jul 21, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 13, 2022

They’re excellent and good people. Attends in this location by far friendly and hospitable. They’re always helping me when I have some problems with my car. I will definitely would rec More

by marian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikayla
Jul 15, 2022 -

AutoNation Ford Gulf Freeway responded

Hi Marian, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Gulf Freeway and we hope to be of service again in the future.

July 11, 2022

Had some issues with my mustang. Got the car back next day. Repaired. Good experience. More

by Kulocat1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Johnson
Jul 13, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 11, 2022

Customer service was very professional in handling my issue. He was also very courteous and followed up with us with information needed to make the appointment for the work. Very satisfied. More

by Ibarra.j1975
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Fuentes
Jul 13, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

...
26
...