AutoNation Ford Gulf Freeway - Service Center

Scheduled service for 2 recalls. 3 days later they called and said they needed to order parts for recall and rescheduled for 3 weeks later. Came up on day of appointment and they sta 3 days later they called and said they needed to order parts for recall and rescheduled for 3 weeks later. Came up on day of appointment and they state they cant take my truck because they only have 1 transmission guy and he is 15 cars behind. Noone could bother to call and nform me of this issue. wasted a day off work, and gas for 2 vehicles there and back as I was going to leave it with them. Also the recall expires this month so most likely they were trying to delay doing the recall work. More

Thank you so much for the amazing service. Trent and the Service Department took very good care of us. Especially when money is tight. Thank you! Trent and the Service Department took very good care of us. Especially when money is tight. Thank you! More

The team members at Auto Nation Ford Gulf Freeway are excellent. They always keep me informed and up-to-date on my vehicle. excellent. They always keep me informed and up-to-date on my vehicle. More

No problem with the dealership, The only issue I have was that I asked them for a replacement key, Because mine was damaged they wanted to charge me over $200, I have purchased both of my ford with them that I asked them for a replacement key, Because mine was damaged they wanted to charge me over $200, I have purchased both of my ford with them More

No updates given took the car at 8 was not given until 1 pm for a maintenance service. Before it would usually take 2-3 hrs. Asked my service consultant questions of may longer never got a response and I ha pm for a maintenance service. Before it would usually take 2-3 hrs. Asked my service consultant questions of may longer never got a response and I had to go check if my car was ready. More

They call me very fast and fast atention to me by the second day my truck its done god atention second day my truck its done god atention More

When I walk into the service department every one welcomed me and were very friendly welcomed me and were very friendly More

Service completed in less than half a day, notified and kept informed of the progress. When I first got there, service person told me he had 3 cars ahead of me and suggested I go to another rep. I started kept informed of the progress. When I first got there, service person told me he had 3 cars ahead of me and suggested I go to another rep. I started to the next rep and promptly went up the stairs. Went to the third rep, Mikayla Madrid and she waited on me finishing everything in less than 2 min. She was prompt, helpful and courteous. I will request her next time. More

Heidie has been takeing care of my mustang's since 2005 and now 2016 that should till you how good is she cares about her customers. and now 2016 that should till you how good is she cares about her customers. More

Everything that I asked them to fix was fixed They did a great job. I would highly recommend this dealership. a great job. I would highly recommend this dealership. More