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AutoNation Ford Gulf Freeway - Service Center

Houston, TX

4.7
468 Reviews

468 Reviews of AutoNation Ford Gulf Freeway - Service Center

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April 05, 2022

excellent service and attention and when I picked up my truck they explained everything very well More

by Itzelmv56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Apr 08, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.

April 03, 2022

I picked my truck, it was dirty, the work incomplete, broken and missing parts. My truck was in shop for eight weeks. When I picked the truck up I was told everything was good. More

by majordad28
Recommend Dealer
No
Employees Worked With
TJ,
Apr 06, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Gulf Freeway take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.

March 28, 2022

Mikayla was amazing! Super prompt, efficient, and transparent! Highly recommended! They went above and beyond my expectations! More

by Eliel Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikayla, Iggy
Apr 02, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thanks so much for the warm recommendation of the team here at AutoNation Ford Gulf Freeway. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 28, 2022

Excellent experience and arrangements, the cashier was great to apply the coupon even she had documents printed already More

by Zhang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Mar 31, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we are pleased to hear you had such a positive experience with us, If you need more help, our team is available to talk -- safe travels!

March 28, 2022

Auto Nation has always been very courteous and prompt, that something I haven’t experienced at other dealerships More

by Guidry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hispanic lady right front desk
Apr 02, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Apr 03, 2022 -

Guidry responded

guidryph@icloud.com is my address

March 25, 2022

Brought in for a recall on the door latch/actuator issue and it is still not fixed. There was a misunderstanding at checkout that I was going to have to pay for diagnosis if the problem was still present ev More

by trb102106
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
do not remember
Mar 29, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.

March 24, 2022

Mikayla Madrid, was super helpful. Was so easy setting up an appointment online. And complete service was an easy experience. More

by Susy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikayla Madrid
March 18, 2022

The computer system for ordering service is so complicated it takes way too long. After that everything went well. More

by TomT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent
Mar 22, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for taking the time to share your feedback with us. Please contact us at (713) 489-2089 so we can work with you to make this right.

March 15, 2022

The service department was awesome, even though the scope of work was mechanical and not an oil change the Service Manager and his team worked to get it done in a couple of hours. Even though I leave f More

by mortarman1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Mar 19, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

March 15, 2022

I received excellent friendly service Very pleased, completed service in 1.5 hour. Great improvement More

by parag.a.desai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Mar 15, 2022 -

parag.a.desai responded

Thanks for the great service

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