AutoNation Ford Gulf Freeway - Service Center

When is an appointment not an appointment? Apparently at AutoNation. Last week had an 11 appointment to Recertify recall work that AutoNation did on our Ford two years ago. I asked if there was an issue and AutoNation. Last week had an 11 appointment to Recertify recall work that AutoNation did on our Ford two years ago. I asked if there was an issue and was told it's a formally in case I sell or trade in the vehicle. My teen drives this car so I set up an 11 am, only to find out that's only the drop-off time and this inspection will take up to 4 hours. Oh, the shuttle will take me home/work but stops running after 2pm for some reason. I leave. Two calls the next week and I'm assured that it won't be the same and if it is I'll get a loaner. 11am, drop off, looks the same, told it'll be less than 2 hours, I wait (wrong move, should've asked for loaner right then), at hour 3, I ask for loaner, told that my car will be ready in 20 min, I ask for loaner, told I need a credit card for incidentals, and my insurance card (which is in my vehicle) and asked, you don't have a copy in your wallet? e-sign contract for loaner and just like that my car is ready. Can I give negative stars? Very few people wearing mask, mostly customers. More

This dealership is near my house and I’ve bought 3 new Ford Explorers from them over the years. They are always good to service the vehicle and are always friendly. I would recommend them to friends. Ford Explorers from them over the years. They are always good to service the vehicle and are always friendly. I would recommend them to friends. More

Service was terrible. Had my car for over a week to diagnose check engine light. There were no service rentals available. Could not get calls returned from service advisor. Turned out to be a faulty se diagnose check engine light. There were no service rentals available. Could not get calls returned from service advisor. Turned out to be a faulty sensor easily repaired in minutes. Will be looking for a different dealer for service in the future. More

Is grate diler beri good personal employer y managers is good to preferiet the diler ford gulf freeway good to preferiet the diler ford gulf freeway More

First Service Adviser would not return calls or emails! Had to take off from work twice to visit dealership to get status of vehicle. The last advisor "Mikala" did a terrific job!! I have driven Fords Had to take off from work twice to visit dealership to get status of vehicle. The last advisor "Mikala" did a terrific job!! I have driven Fords for the last 30 years, but think I'm done with how they handled the Cam Phasers!! More

They have always taken care of my vehicles on a timely matter and great service matter and great service More

Wonderful service. Courtesy and helpful with everything. On time service. They make a customer feel as we are very important On time service. They make a customer feel as we are very important More

Good service but it takes too long and it is very Good service but it takes too long and it is very expensive, you have to make an appointment long before Good service but it takes too long and it is very expensive, you have to make an appointment long before More

Trust is the word I would use when I talk about the team at AutoNation Ford thanks to Jeremy the director in the service department. I was frustrated with an issues my car kept giving me and he explained w at AutoNation Ford thanks to Jeremy the director in the service department. I was frustrated with an issues my car kept giving me and he explained what it was and why it was happening. He didn’t try and make me spend more money than I needed to and went above and beyond for me. More

7:30 arrival for an 8am appointment. Left the dealership 7:30 arrival for an 8am appointment. Left the dealership at about 15 minutes until 11. Some oil spilled in my engine compartment. Windshield wip 7:30 arrival for an 8am appointment. Left the dealership at about 15 minutes until 11. Some oil spilled in my engine compartment. Windshield wiper fluid looked like dirty sink water was used to fill up. And my engine oil life was not reset. Pretty bad experience overall. Second time getting the same experience. 0/10 would not recommend. More