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AutoNation Ford Gulf Freeway - Service Center

Houston, TX

4.7
468 Reviews

468 Reviews of AutoNation Ford Gulf Freeway - Service Center

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September 14, 2023

Angelina Dong was vey professional courteous , knowledgeable, and kind . I would definitely refer customers to her. More

by elojialiguez1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelina Dong
Sep 18, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 11, 2023

Battery went out while transporting my 86 year old mother to one of her appointments. The temperature was over 100 degrees and created a serious health issue for her. Arrived at the dealership and the Servi More

by jrjohnson0321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos
Sep 14, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Ford Gulf Freeway and we hope to be of service again in the future.

September 06, 2023

Me atendieron sin tener una cita previa. Y el servicio fue muy bueno. Me estuvieron llamando para notificarme que fue lo que paso con mi carro lo que salió que tenia mal .Y que ya habían ord More

by aov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelina Dong
Sep 09, 2023 -

AutoNation Ford Gulf Freeway responded

Hola, nuestro personal está dedicado a brindar a todos nuestros huéspedes un excelente servicio al cliente y un trabajo de calidad en el que pueden confiar. No dudes en llamarnos si alguna vez necesitas algo. ¡Esté seguro en el camino!

August 29, 2023

I personally want to thank Mark Neal, my Service Advisor. He listened to everything I had to say and made everything right. I really appreciate him going above and beyond my expectations. Everything was done More

by lynn.mclaren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Neal
Sep 03, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Ford Gulf Freeway and we hope to be of service again in the future.

August 29, 2023

My husband called ahead about having my vehicle's battery replaced and was given the pertinent information. Then I went to the location and had the prearranged work completed. Angie was very friendly and h More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla, Mr. Lopez, and Angelina
Sep 04, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Nancy, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 29, 2023

I was updated on my car status everyday which was very professional. Will definitely recommend this dealer to relatives . Very friendly and car was given on time and a detailed explanation was given on di More

by Rosa perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Sep 03, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, we are pleased to hear you had such a positive experience with us, Rosa! Drive safe, and we'll see you on the road.

August 24, 2023

The repairs on my truck were done in a timely and professional manner. The service agent kept me informed throughout the process. More

by garzafernandezj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Fuentes
Aug 30, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 23, 2023

went for recall on truck angelina was very helpful and kept me updated on service More

by frank61lara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
angela
Aug 28, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

August 22, 2023

I'm satisfied with the service I and my car received. I was treated fairly and given an honest assessment of my car's service needs. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne (in service department)
Aug 25, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Steve, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 10, 2023

Negative Coustmer Service,They say one thing. But do another.Very Disappointed in that management. Would never recommend to anyone.After years of being a customer.Be careful before signing a contr More

by Jluismel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not known
Aug 11, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2089 -- we hope to hear from you soon.

Aug 11, 2023 -

Jluismel responded

Just disappointed in the way the.So called GM . Went about handing my issue. Never have I,Had a problem or issues when I would go for service or.Recommended other Coustmers there. I was given a service contract, Bye a great GM.At time.Oil change and tires rotation.As long as I owned my car.Still have my Ford Fusion, And love it.GM now was rude and said was no longer going to honor what was given to me when I purchased my vehicle.Very disappointed in his no good Coustmer Service

Aug 12, 2023 -

Jluismel responded

I was a very satisfied customer, And now they made me a very disappointed and Not a very Satisfied Customer .Hope they change their Coustmer Service Relations. Joe Melendez Coustmer Since 2014 .

Feb 20, 2024 -

Jluismel responded

Haven’t been back to that location.Nor am I going to. Would not recommend anyone going there. Seems to me like everyone there are.Homophobic And I specially don’t recommend the.LGBQ community to do service there. At one time I did lots of business and. Recommended friends and family. But No More.

Apr 10, 2025 -

Jluismel responded

After waiting two years for a,Compromise and settle this issue. Because im still very disappointed with autonation.GFY Houston. And will never do business with them. For them not keeping their word.And not disclosing the rust issues my car had.Before I bought my car. My reviews will stay until they come to the table. And explain why. I

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