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AutoNation Ford Gulf Freeway - Service Center

Houston, TX

4.7
471 Reviews

471 Reviews of AutoNation Ford Gulf Freeway - Service Center

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November 08, 2021

Fast and courteous service. They asked if I needed a ride home when I dropped off the truck. Notified immediately when truck was ready to be picked up. More

by dkurtz405
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal
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Nov 10, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you for the review!

November 08, 2021

Took my vehicle in for a recall. Casey stayed in contact with me about the progress of my truck and had it back to me when promised. More

by Mcanales9922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey
Report | Print
Nov 10, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 07, 2021

I am very satisfied with the service that I reseived with my Ford Explorer 2017 in my last visit , thank you so much. More

by Jose Martinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruby
Report | Print
Nov 09, 2021 -

AutoNation Ford Gulf Freeway responded

Hi Jose, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Ford Gulf Freeway. If you have any further questions, please give us a call. We're always happy to help! Take care!

November 05, 2021

I dropped off my mustang for repair it took 3 week and they could not find my warranty on the mustang in their computers .I told them that I was dissatisfied customer they made me so angry.I told them tha More

by FrancesFlores58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krystal
Report | Print
November 03, 2021

Ruby was great, but I didn't get my tire rotation, I'll be back. More

by Staysmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruby
Report | Print
Nov 06, 2021 -

AutoNation Ford Gulf Freeway responded

Hello Staysmom, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.

November 02, 2021

Service doesn't answer calls about vehicle. No Bueno. Independent shops are the best options. More

by Service not answer your calls!
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Rather not say
Report | Print
Nov 08, 2021 -

AutoNation Ford Gulf Freeway responded

Thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

November 01, 2021

Very bad service on 8 month never fix my truck right only work 1 week or 2 and back to the dealer service that is mechanic incompetent More

by Sergio.gelectric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not bidy
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Nov 03, 2021 -

AutoNation Ford Gulf Freeway responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2089 to discuss what we can do to help.

November 01, 2021

Good customer service... crystal was so helpful and keeping me up to date on my vehicle More

by danielorduna1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krystal
Report | Print
Nov 03, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we're happy to hear you had such a positive experience with our team! If you need more help, our team is available to talk -- safe travels!

October 30, 2021

Worst place to get car service.. kept trying to up sale after saying what I wanted. Rude and very unprofessional. Also did not do what said was going to after messing up last time on car More

by vlittleton100489
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krystal
Report | Print
Nov 03, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to discuss this with you. Please reach out to us at (713) 489-2089 at your earliest convenience to discuss how we can turn your experience into a positive one.

October 30, 2021

Took jeep there on Monday and Thursday late get a call stating they cannot work on jeep has to go to jeep dealer. They know I'm coming and why.. Took to jeep dealer and they didn't know anything about More

by Tonytigr05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Nov 02, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (713) 489-2089 to discuss what we can do to help. We look forward to hearing from you soon.

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