AutoNation Ford Gulf Freeway - Service Center

I have been coming to this dealership since I purchased my vehicle and I have to say that I enjoy being there. The environment is friendly and the service time was actually pretty well. Plus my representat my vehicle and I have to say that I enjoy being there. The environment is friendly and the service time was actually pretty well. Plus my representative, Heidie Crump was SUPER sweet and extremely helpful. More

they made me an appt. for a saturday am which is what i wanted, the appt. was confirmed only a couple days in advance. so thanks for that. they took care of me quickly, got the truck in for oil change/tire wanted, the appt. was confirmed only a couple days in advance. so thanks for that. they took care of me quickly, got the truck in for oil change/tire rotation. in an hour. fast, friendly service. done. thank you. truck cab could/should have been cleaned up before returning it to me I noticed. I needed to do it anyway.. ie vacuum, armor all dash etc.. More

Came in to get a recall and several small repair items done, was told the recall was free but the diagnostics on the repair items would be over $600 before they even start a repair. The recall was suppos done, was told the recall was free but the diagnostics on the repair items would be over $600 before they even start a repair. The recall was supposed to take 3-4 hours and I had a 8am appt and had dropped the car off the night before so it would be there. The service writer told me they might not get to the repair that day and was it OK if they kept the car overnight. I said "no" since it was supposed to be just a 3-4 hour repair. Finally, at about 5:50 the service writer called and told me it was ready but they were closing at 6:00pm. At least they left the keys with the sales folks. 0 of 10 would not recommend. Whats worse is I bought the car there and had a decent experience More

I would never, and I mean, never recommend this dealer. EVER. I have owned many cars and trucks. And I have never seen such a lackadaisical attitude towards customers in my life at a dealership. Listen EVER. I have owned many cars and trucks. And I have never seen such a lackadaisical attitude towards customers in my life at a dealership. Listen, I get it, times are tough and everyone is suffering. But you are in the SERVICE industry. You can at least communicate with your customers. You make us make appointments. Then you don't even look at the vehicle for 7 hours knowing full well that I had to have my vehicle back that day. And you never call to follow up or tell us anything. Then when I come to pick up my vehicle because no one there has touched it, you could care less. I read the reviews online about this dealership. I should have listened. More

I had an appointment for an oil change and had to wait 1 1/2 hours and they used the wrong oil. 1/2 hours and they used the wrong oil. More

This time was too long to finish the service. Start This time was too long to finish the service. Start at 9:00am and finish at 1:45pm. This time was too long to finish the service. Start at 9:00am and finish at 1:45pm. More

dealing with Valerie has been a pleasure. She made my experience with AutoNation enjoyable. I will miss her, but will continue to use AutoNation for all my service needs. experience with AutoNation enjoyable. I will miss her, but will continue to use AutoNation for all my service needs. More

Horrible customer service, don’t recommend to take your vehicle for service to this location. vehicle for service to this location. More

As always, I truly appreciated the professionalism from my service advisor. She always has a great attitude and willingness to provide great customer service. my service advisor. She always has a great attitude and willingness to provide great customer service. More

Heidi is always our go to person when we schedule a viist to AutoNation. She is the best! Very patient with our questions and follows up with our concerns. That's why we alway request her to handle our visit to AutoNation. She is the best! Very patient with our questions and follows up with our concerns. That's why we alway request her to handle our visits. More