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AutoNation Ford Gulf Freeway - Service Center

Houston, TX

4.7
468 Reviews

468 Reviews of AutoNation Ford Gulf Freeway - Service Center

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October 08, 2021

I need to be working there. I was the one calling them for updates. Poor. More

by stephany872012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krystal, Erin,Heidie
Oct 09, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2089 to discuss what we can do to help. Take care!

October 08, 2021

Very pleasant experience, not like the last one. The mechanics still managed to get black grease on my light tan carpet. The brake work is great at a very fair price. More

by Emilydale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hedie Crump, service advisor, very pleasant person to deal with.
Oct 11, 2021 -

AutoNation Ford Gulf Freeway responded

Hello Emily, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

October 06, 2021

Heidi is truly amazing, she always goes above and beyond to make sure the service on our vehicle is done in a timely manner. We always have the best experience with Heidi and won’t see any other service rep More

by mgarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heidi Crump
Oct 09, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2021

Desired schedule made to fit my schedule. The work was done as scheduled within a reasonable time. The courtesy drop off and pickup was timely. . More

by cadatt13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valerie Campo
Oct 07, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2021

Have always had good service from Auto Nation Ford at Gulf Freeway. Service writer (Heide Crump) is fantastic. More

by air-tex
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heide Crump
Oct 07, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Have a great day!

Oct 08, 2021 -

air-tex responded

No complaints about service dept. at Auto Nation Ford. Have always had very good service, and notified of any issues with vehicle. My service advisor has always taken very good care of the vehicles I bring in for service.

September 25, 2021

Service reps were helpful, friendly, professional. I brought in my car for recalls and maintenance and were taken care of in a timely manner. More

by esterjcsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valerie
Sep 27, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 25, 2021

The dealership is excellent, it was clean and lots of space for social distancing. My advisor, Valerie was punctual and informative and kept me advised of where my vehicle was in the process of my visit. More

by duanec3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valerie was my advisor, she was exceptional
Sep 27, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 23, 2021

Excellent service. There are always looking for our satisfaction. Very friendly and excellent communication fully recommended More

by Jesusmiguelkuribaca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Llovan Acosta
Sep 26, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 21, 2021

Ruby was very nice and professional, she explained everything to me made and sure that I understood the process. When called to pick up my vehicle she once again explained what they found and what was More

by graham8620
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ruby Castillo
Sep 26, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 21, 2021

The service department was awesome the specialist that helped me really knew what she was talking about I really explained everything to me really good customer service More

by Jarett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valerie
Sep 26, 2021 -

AutoNation Ford Gulf Freeway responded

Hi Jarett, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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