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AutoNation Ford Gulf Freeway - Service Center

Houston, TX

4.7
468 Reviews

468 Reviews of AutoNation Ford Gulf Freeway - Service Center

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September 21, 2021

Every time I come to the service department for an oil change, I typically never have an appointment because it's a last minute thing for me, but they always smile and take of me. More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal
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Sep 26, 2021 -

AutoNation Ford Gulf Freeway responded

Hi David, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 20, 2021

Dealership was ready for my vehicle when I arrived. Check-in was seamless and I was given an approximate time when the work would be completed. More

by love2554
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Heidie was service advisor.
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Sep 24, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

September 16, 2021

9-11-21 Had my truck service. Said they check tire pressure but did not. More

by Johnny Moore
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Heidi Crump was excellent, hard working.
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Sep 18, 2021 -

AutoNation Ford Gulf Freeway responded

Hi Johnny, we appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.

Sep 18, 2021 -

Johnny Moore responded

When they finished servicing my truck. I noticed the invoice indicated they checked my tire pressure and all tires were at 35 PSI. However, the truck tire system said three were in the low 30 and one was below 30psi. When I got home and checked my tires my pressure gauge measured what the truck system indicated. However, my concern is maybe your employee is not performing his duties as expected. I also wondered if he or they actually rotated my tires like I requested. I will call on 9-20-21. I will say this. I was there for almost 2 hours, way to long for service. The good news is Heidi Crump is a very hard working individual. She was working non stop. She was polite and professional to everyone who brought their vehicle in for service.

Sep 20, 2021 -

Johnny Moore responded

Today, I tried to call the General Manager like the Dealership indicated. However, when I called the number 713-489-2089, I got a recording with options for sale, service and finance. At the end of this recording if gives a option to press zero to speak with someone or stay on the line. I tried this several times. After pushing zero it just sends me back to the above recording. If I stay on the line, it just disconnects me. Auto nation is making it very hard to talk with someone regarding an issues. Not pleased at all.

September 11, 2021

Although they were short-handed and I couldn't get information for a day or two, they correctly diagnosed the problem on my Ford Edge and it was ready ahead of the projected time. More

by Marilyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heidie
Report | Print
Sep 15, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

September 08, 2021

They kept my car for seven hours changing the oil and did not do the 3 recalls that I told them about. Then I couldn’t pay with my Ford points because they didn’t use Ford parts that are required to use Ford More

by ginaploss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea, no one introduced themselves.
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Sep 09, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Gulf Freeway take our reviews very seriously. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (713) 489-2089. We look forward to hearing from you.

September 06, 2021

Valerie campo was great ! Had me had vehicle taken care of explain everything that was being performed regarding maintenance . She just awesome , and friendly person More

by Earce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valerie Campo
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Sep 07, 2021 -

AutoNation Ford Gulf Freeway responded

Hi Earce, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 06, 2021

Great people to speak with and the person I dealt with was great, she was very informative about what I needed done to the truck More

by Jr deluna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Sep 07, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 06, 2021

The issue happens too many times. Then they took a long The issue happens too many times. Then they took a long time to find out. No Loaner Vehicle when they keep my vehicle more than a week. Never call More

by LiamLac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krystal
Report | Print
Sep 08, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2089 to discuss what we can do to help.

Sep 08, 2021 -

LiamLac responded

Before rating, I tried to call him too many times but no answer. Thank you anyway, I don’t want any more headache.

September 06, 2021

The service writer was very nice and helpful on work on my truck. Need more services writers the ones working were very busy and need to be recognized. More

by tlbryant63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krystal and Brandon
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Sep 07, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 06, 2021

I went in for my car to be serviced and immediately I was helped. Turns out the CSR whom supposedly scheduled me didnt. I wasnt turned away Valerie took care of me right away and made my appt. within the b More

by Jess
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Valerie in Service
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Sep 08, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Sep 08, 2021 -

Jess responded

I will definitely be back. To replace a part I knew was needing to be replaced. When they did my assessment of my car they found the same part as I had suspected needing to be replaced. These guys know what their doing. I already made my appointment to replace my surpentine belt. Right on que.

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