AutoNation Ford Gulf Freeway - Service Center

Service has really slipped. Ridiculous to have to make an appointment a week in advance to get an oil change. Looks like there is a larger sales staff than service staff. There were at least a half doze an appointment a week in advance to get an oil change. Looks like there is a larger sales staff than service staff. There were at least a half dozen greasy hand prints left on the sides of my vehicle after the tire rotation. More

The worst customer experience I have ever encountered. No communication on status of my vehicle. I would have to call to try to get an updated. communication on status of my vehicle. I would have to call to try to get an updated. More

They have HORRIBLE communication. The service department is nothing but promises of return calls and status updates with NO follow through. After my vehicle sat there for 3 weeks we decided we would tak is nothing but promises of return calls and status updates with NO follow through. After my vehicle sat there for 3 weeks we decided we would take it back and go somewhere else. More

Service on my truck was good. Wasn't too happy with communications early on or the fact that loaner vehicles don't exist, but the team came through once we finally connected. Valerie Campo made a dif communications early on or the fact that loaner vehicles don't exist, but the team came through once we finally connected. Valerie Campo made a difference to me. She's smart, talented, and professional. Thanks Valerie! More

they do not have a pleasant customer service. they are hostile and make you wait too long. They also do not solve the problems that arise with the vehicle and the information they offer is inconsistent hostile and make you wait too long. They also do not solve the problems that arise with the vehicle and the information they offer is inconsistent More

I bring my new Ford F-150 for services andThey do a great job . job . More

My service agent Heidi was outstanding! She was extremely helpful and discussed the service. The service recommendations were explained thoroughly and prices were explained. Excellent customer service! helpful and discussed the service. The service recommendations were explained thoroughly and prices were explained. Excellent customer service! More

Awesome Service from the start to the end. Brought my F150 for an oil change and a tire rotation. Truck was sanitized with some type of ghostbuster looking thing. Got a call when it was ready for pick up F150 for an oil change and a tire rotation. Truck was sanitized with some type of ghostbuster looking thing. Got a call when it was ready for pick up. No Hassle no Sales of Extra Service just an Oil Change and Tire Rotation More

Jose was of great help with my car service! Got my car back fast as well and was great overall! Would recommend this location and Jose. back fast as well and was great overall! Would recommend this location and Jose. More

Took the truck in for oil change and new fuel filters and the work was performed in a professional manner and on a timely schedule. the work was performed in a professional manner and on a timely schedule. More