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AutoNation Ford Gulf Freeway - Service Center

Houston, TX

4.7
467 Reviews

467 Reviews of AutoNation Ford Gulf Freeway - Service Center

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July 30, 2021

As soon I walked in ask me if needed any help was very helpful we my repair. Time was on point for work being done that day . More

by Robert.trevino48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruby Castillo
Aug 20, 2021 -

AutoNation Ford Gulf Freeway responded

Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 30, 2021

Poor service. Took my truck for excessive shaking when hitting a bump on the freeway. Defective part was replaced under warranty but I was told I would need to have an alignment and wheel balance at my ex More

by Chris9360
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Rep
Aug 20, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we regret to hear that your experience with us was not a more positive one. Please call our General Manager at (713) 489-2089 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

July 29, 2021

Had oil changed on my Ford F-150 it took almost 2 hours with appointment. Oil change should not take that long with appointment. Ever time I use them for a oil change I have to repair the cover that has to More

by jdkindle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Do not know
Aug 13, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we are disappointed to learn of your experience here at AutoNation Ford Gulf Freeway, but will take this opportunity to improve. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (713) 489-2089 so we can work towards a resolution. We look forward to hearing from you. Take care!

July 26, 2021

Great customer service, Valerie was very welcoming and humorous. She was very detailed with the services that were performed on my vehicle that day and checkout was smooth. More

by Fonda J.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie Campos
July 25, 2021

Good service, but it took way too long to get done an oil change. Dropped off at 7:40 am and was ready for pick up at 3:30 pm. Wish they could do it faster. More

by JFG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t know
Jul 26, 2021 -

AutoNation Ford Gulf Freeway responded

Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 25, 2021

I bought my vehicle here and have continued using their services. The service department has been newly renovated with an excellent look and great drive up service. More

by Lolita ldl_lolo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie
Jul 26, 2021 -

AutoNation Ford Gulf Freeway responded

Hello Lolita, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you for the review!

June 18, 2021

Service Rep, Vicki was very rude today, when spouse arrived for appointment I scheduled earlier this week. Told him to drop car off. Lied about calling me earlier to change appt. Serv. Manager, Bur More

by Bellapufi
Customer Service
Recommend Dealer
No
Employees Worked With
Vicki, Service and Burl, Service Manager
Jun 21, 2021 -

AutoNation Ford Gulf Freeway responded

Thank you, Bellapufi, for reaching out to us. Your opinion plays an integral part in our customer service. If you'd like, please contact our General Manager at (713) 489-2089. We'd appreciate the chance to make your experience a positive one.

May 18, 2021

Took my vehicle to the service department a couple of months ago for a rust issue on the roof near the rear hatch. They took photos and told me they would have to get approval from Ford to fix it. Needle More

by mark sw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose
May 21, 2021 -

AutoNation Ford Gulf Freeway responded

Hi Mark, we strive for 100% satisfaction, and we regret to find out that this was not the case. Thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

July 07, 2019

Sales are great, but Service Dept is terrible I bought a 2019 Mustang a year ago. I have had my car in, appointments both times. I waited 5.5 hrs the first time and 3.5hrs the next...it was only More

by kjs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Have not gotten anyone.
March 01, 2019

Trash Service department Lazy, incompetent xxxxxxxx who basically screwed me so they could get home 15 minutes early and wasted me entire night. My car was there for somet More

by Vysuals
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ginger
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