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AutoNation Ford Gulf Freeway - Service Center

Houston, TX

4.7
469 Reviews
Today: 8:00 AM - 5:00 PM Open Now
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469 Reviews of AutoNation Ford Gulf Freeway - Service Center

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August 10, 2023

Negative Coustmer Service,They say one thing. But do another.Very Disappointed in that management. Would never recommend to anyone.After years of being a customer.Be careful before signing a contr More

by Jluismel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not known
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Aug 11, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2089 -- we hope to hear from you soon.

Aug 11, 2023 -

Jluismel responded

Just disappointed in the way the.So called GM . Went about handing my issue. Never have I,Had a problem or issues when I would go for service or.Recommended other Coustmers there. I was given a service contract, Bye a great GM.At time.Oil change and tires rotation.As long as I owned my car.Still have my Ford Fusion, And love it.GM now was rude and said was no longer going to honor what was given to me when I purchased my vehicle.Very disappointed in his no good Coustmer Service

More
Aug 12, 2023 -

Jluismel responded

I was a very satisfied customer, And now they made me a very disappointed and Not a very Satisfied Customer .Hope they change their Coustmer Service Relations. Joe Melendez Coustmer Since 2014 .

Feb 20, 2024 -

Jluismel responded

Haven’t been back to that location.Nor am I going to. Would not recommend anyone going there. Seems to me like everyone there are.Homophobic And I specially don’t recommend the.LGBQ community to do service there. At one time I did lots of business and. Recommended friends and family. But No More.

Apr 10, 2025 -

Jluismel responded

After waiting two years for a,Compromise and settle this issue. Because im still very disappointed with autonation.GFY Houston. And will never do business with them. For them not keeping their word.And not disclosing the rust issues my car had.Before I bought my car. My reviews will stay until they come to the table. And explain why. I

More
August 10, 2023

AutoNation was ready for me. The service advisor was really great and checked me in promptly. The service was fairly fast and had be back on the road . Thanks More

by kpoupard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelina
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Aug 14, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 08, 2023

My experience was great, went in for some basic maintenance and expected a long wait but the crew was able to get me back on the road in no time at all. My service rep Angelina took good care of me More

by nickmc14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelina
Report | Print
Aug 11, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Gulf Freeway. If you ever need help, just give us a call. Happy motoring!

August 07, 2023

I just needed a diagnosis on my vehicle. And a fix on my steering wheel. The good news they fixed my car just fine. The bad news they were behind schedule. They wanted it for 4 days. Took th More

by Jazz3j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelina Dong
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Aug 09, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 05, 2023

I have been very pleased with this dealership's service. Alfonso Alvarez is very knowledgeable and helpful. More

by Annette Suarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Alvarez
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Aug 08, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

August 03, 2023

Good service and very kind staff. Only issue I had was it took almost two hours for an oil change. More

by Ianc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Lominac
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Aug 03, 2023 -

Ianc responded

Be back soon

July 29, 2023

Truck was fix fast and on time the assistant on the desk was able to help me with the process More

by Franciscolara47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelina dong
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Aug 03, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 28, 2023

Amazing service quick honest reliable. Amazing service team alfonso was great helpful and knowledgeable. Marcus the service director was amazing also . I would give it 10-10 More

by Fastlinktowing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus manager, and Alfanso
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Jul 31, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 27, 2023

The person who helped me was Alex. He was very patient with me and kept me in the loop about my car in a professional manner. The wait was kind of long but worth it. I have a free oil More

by Nevaeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Jul 31, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Nevaeh, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 24, 2023

Dropped off vehicle the turn around was quick but was un reachable at times bur over all it was good More

by Sutton110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jose
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Jul 27, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

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