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AutoNation Ford Katy
Katy, TX
2,082 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,082 reviews
February 10, 2026
We purchased a brand-new Ford F-150 STX from AutoNation Ford Katy and clearly declined all extended warranties and add-on products during signing. Two weeks later, when we checked our lender account, we d Ford Katy and clearly declined all extended warranties and add-on products during signing. Two weeks later, when we checked our lender account, we discovered our payoff balance was nearly $45,000, even though our expected financed amount was around $36,000 after trade-in, cash down, and a Ford rebate. After repeatedly requesting our paperwork, the dealership initially sent us only a product menu, which revealed that over $9,000 in optional products (maintenance plan, vehicle protection, tire & wheel, windshield, appearance, theft protection, etc.) had been added to the loan. When we finally received the full Retail Installment Sales Contract, there was no signed page showing acceptance of these products and no page showing our declinations — yet the products were embedded directly into the amount financed. When questioned, the finance department stated they would “start the cancellation process,” confirming the products had been added and needed to be reversed. This is something customers should never have to discover after the fact. We are now waiting for thousands of dollars to be removed from our loan — something that would have gone unnoticed if we hadn’t carefully checked our lender balance. This experience was stressful, misleading, and completely avoidable. Buyers should review their lender account immediately, demand copies of all signed documents, and not assume declined products were actually declined. This is fraud. Transparency matters — and it was lacking here. More
by biteman24
Employees Worked With
Cory
February 04, 2026
Great follow up by the service manager, he made sure that all issues were covered in the repair and kept me informed on what was happening and when the car will be ready all issues were covered in the repair and kept me informed on what was happening and when the car will be ready More
by stephenlyon
Employees Worked With
Henry Sanchez
January 28, 2026
I recently brought my car in for a recall service, and I was assisted by David Lewis. From start to finish, David provided exceptional customer service. David went above and beyond throughout the entire pro was assisted by David Lewis. From start to finish, David provided exceptional customer service. David went above and beyond throughout the entire process, from ordering the necessary parts to overseeing the service. A few days after the service, he reached out to check how my car was running and to make sure everything was still in good condition. What impressed me the most was his follow‑through. His professionalism, communication, and genuine care for the customer made this one of the best service experiences I’ve ever had. David Lewis is truly an asset to your team. More
by Glo0329suarez
Employees Worked With
David Lewis
January 22, 2026
Christian was very patient with me. I waited two weeks before I made my purchase. Cody with finance was amazing through the whole death. I waited two weeks before I made my purchase. Cody with finance was amazing through the whole death. More
by debbiehinson65
Employees Worked With
Christian
January 17, 2026
Great experience! The sales process was easy and the dealership staff was very knowledgeable and was able to answer all my questions and make other suggestions. The sales process was easy and the dealership staff was very knowledgeable and was able to answer all my questions and make other suggestions. More
by Titusthayil
Employees Worked With
Omar
January 15, 2026
This is my 3rd Ford purchased from AutoNation Katy. All the purchases have been smooth; the sales and finance teams professional and courteous. All the purchases have been smooth; the sales and finance teams professional and courteous. More
by dshump01
Employees Worked With
John (sales associate), Eugene (sales manager)
