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AutoNation Ford Katy
Katy, TX
1,979 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,979 reviews
May 21, 2025
Purchased ford preowned truck with faulty leaking suspension shocks, considered normal wear and tear by this ford used car manager ML, and also others behind the desk. Stating this is not a road sa suspension shocks, considered normal wear and tear by this ford used car manager ML, and also others behind the desk. Stating this is not a road safety hazard/risk. Took 10+ days to deliver my vehicle from point of sale to me with negative effort in communication, a/c went out on day one, and was replaced holding vehicle longer for repairs. Sent formal letter and valid inspection report with photos and signatures via email when manager was not found in person and no response or callback received. Called after several days and was told the costs were going to be my own and not covered by autonation ford Katy. Requested to communicate with the general manager and used manager said he would not even respond or agree if I were able to contact GM, which no contact information was provided for remedy to this problem. I remained patient from the beginning of the sale process and saw the manipulation and taking advantage of leniency given. A formal report would be made to the DMV at this point for negligence, dishonor, bad business. More
by LM
Employees Worked With
Used car mgmt
May 20, 2025
I bought last few Ford car from this dealer. This time I had horrible experience, The sales lady Alicia, Manager Mike Known as Big Mike, Mr Aron the Sales manager and also the finance person tha This time I had horrible experience, The sales lady Alicia, Manager Mike Known as Big Mike, Mr Aron the Sales manager and also the finance person thats all of them do not care to answer the customer like me who already bought the car. I will never buy from Autonation Foed again. More
by dkpal
Employees Worked With
Alicia, Mike the manager known as Big mike and email from Aron the saes manager
May 19, 2025
I recently purchased a vehicle from AutoNation Ford Katy and couldn’t be happier with the experience. From my initial online inquiry, Elena was friendly, knowledgeable, and genuinely committed to helping me and couldn’t be happier with the experience. From my initial online inquiry, Elena was friendly, knowledgeable, and genuinely committed to helping me find the right car. She was outstanding throughout the process. If you’re looking for a stress-free, trustworthy dealership that treats you with respect, I highly recommend Autonation Ford Katy. I’ll definitely be coming back when it’s time for my next car! More
by Viv0609
Employees Worked With
Elena, Haider, Steven
May 17, 2025
Personal personnel in all departments that had dealings with during the visit. Honored email data upon visit. Did offer extras but did not feel pressured. Have already made recommendations to others abo with during the visit. Honored email data upon visit. Did offer extras but did not feel pressured. Have already made recommendations to others about service received. More
by cekocian
Employees Worked With
Maurice Bettina, Dain Yagin
April 29, 2025
I needed a spare key made same day, Steven was very helpful, professional and friendly. They had me in and out in less than 30 mins and explained everything. I am definitely going back for other needs. helpful, professional and friendly. They had me in and out in less than 30 mins and explained everything. I am definitely going back for other needs. More
by IW
Employees Worked With
Steven
April 27, 2025
I had a god experience during my recent visit. It was to check my F-150 current status for routine maintenance. I waited there for about 30 minutes and the job was done smoothly. The dealer was fr It was to check my F-150 current status for routine maintenance. I waited there for about 30 minutes and the job was done smoothly. The dealer was friendly and communication was excellent. More
by yshen
Employees Worked With
Sorry I forgot the name
April 26, 2025
We had a wonderful sales man. Omar was great. He took the time to show us as many vehicles as we wanted. When I finally chose one he explained all the new features to me. I w Omar was great. He took the time to show us as many vehicles as we wanted. When I finally chose one he explained all the new features to me. I will definitely highly recommend him to friends and family. More
by Raymondcathie
Employees Worked With
Omar
April 25, 2025
We purchased a new car in Sept of 2024 from Omar. Shortly after purchase we had a flat and realized there was no Jack in the car. Have been trying to get the jack that mfg confirmed should have b Shortly after purchase we had a flat and realized there was no Jack in the car. Have been trying to get the jack that mfg confirmed should have been in the car at time of purchase and received NO help or even so much as a return phone call from anyone! After reading online reviews, this seems to be standard operating procedure at this dealership! Would definitely advise anyone looking for a car……GO SOMEWHERE ELSE!!!!! More
by Annstrang01
Employees Worked With
Omar
