AutoNation Ford Katy

Beware: Deceptive Practices and Lack of Accountability at AutoNation Katy I'm sharing my recent encounter with AutoNation Katy to offer a heads-up to others. I drove hours from another city and bought a 2 AutoNation Katy I'm sharing my recent encounter with AutoNation Katy to offer a heads-up to others. I drove hours from another city and bought a 2017 Tesla Model S from them, believing it was a good car and being reassured that all of their cars are thoroughly inspected and checked. But within two weeks, the car started making strange grinding noises whenever I turned on the AC. When I tried to contact my salesman, Melvin Hunter Jr, I hit a wall. It took many calls to finally get through, and even then, he just promised to look into it. I persisted with calls and texts, talked to different people at the dealership, but got nowhere. They said the sales manager, Cody, would handle it, but he never followed up. Then, a few nights later, the car left me stranded, despite being fully charged. I ended up shelling out nearly $3,000 for repairs within weeks of buying the car, and my plates were still missing because they hadn't processed the purchase. What's more, they push customers to leave positive reviews before they've even had time to check if everything's okay with their purchase. They literally make their salespeople pressure you into writing a positive review before you even leave with the car. Here's my advice: Be wary of AutoNation Katy. Their reviews may seem good, but my experience tells a different story. They seem indifferent to customer satisfaction. It's best to steer clear and find a dealership that values their customers More

Everyone was kind and courteous. A little frustrating that they do not negotiate, even for 100 dollars, but on the plus side, they did fill the tank and had the car detailed before A little frustrating that they do not negotiate, even for 100 dollars, but on the plus side, they did fill the tank and had the car detailed before we drove it off the lot. Gareth was our salesman and was super! More

Bought a new 2021 Van on the spot - was way bigger (height, one ton, 4 wheel drive) solely because sales mgr said I could sell it for way more than paying, and one I really wanted would be ordered and (height, one ton, 4 wheel drive) solely because sales mgr said I could sell it for way more than paying, and one I really wanted would be ordered and delivered soon “We are the biggest and best and get cars when no one else can”. Signed papers for both. Called 30 days later was was told Ford had stopped making vans … no idea when would resume but my order was good. Waited 2 more months - called salesman and was told that they had started making again, then stopped after a few weeks, and they had forgotten to order my truck. Never heard from anybody again - won’t answer calls or letters. Salesman is a nice guy - managers are liars, cheats, total xxxxx! Feel free to call or text me. Mike Wilson. 713-213-1489 More

The actual process went well, but I have been calling for four days, and cannot get anyone but a salesman to answer the phone and then he is no help at all. Customer service is absolutely terrible. I even as four days, and cannot get anyone but a salesman to answer the phone and then he is no help at all. Customer service is absolutely terrible. I even asked to speak with a manager/supervisor a number of times and still have not gotten anyone to come to the phone. More

Great people great place to purchase your car. specially the sales person Oscar and his team specially the sales person Oscar and his team More

The sales person I worked with was very professional, answered all my questions and help me find the vehicle I wanted. I did have an issue once I got the truck that the condenser went out in it less than answered all my questions and help me find the vehicle I wanted. I did have an issue once I got the truck that the condenser went out in it less than a day after I got my truck. I was not happy that something went wrong within the first 24 hours, I thought that they would do 100 point inspection make sure everything worked before it was delivered. Then when they fixed it and I picked the truck up, it was completely dirty. I took it back the next day after I picked it up and they did a full detail on it so I did appreciate that. But overall I was not happy with how something happened with the vehicle right after I picked it up and then it was not washed after it was serviced and returned to me dirty. More

Everyone at Auto Nation, Katy was so helpful and pleasant to deal with and I love my new car! Thank you! to deal with and I love my new car! Thank you! More

This was a pleasant experience says no car buyer ever…. Well that wasn’t the case here. It was a very pleasant experience when purchasing my Ford Bronco! Auto Nation Katy took care of me from sales to t Well that wasn’t the case here. It was a very pleasant experience when purchasing my Ford Bronco! Auto Nation Katy took care of me from sales to the financing… Special thanks to our sales guy Daniel for being patient & friendly! Thanks to All 😊 More

Great price, great truck, even got a good trade in value on my old truck. The sales and finance guys new their stuff Thank you Darrell and Jaime, the trip from Louisiana was worth it! on my old truck. The sales and finance guys new their stuff Thank you Darrell and Jaime, the trip from Louisiana was worth it! More

The sales team was very helpful in helping get what I wanted in a new f150. Very pleased with my experience. wanted in a new f150. Very pleased with my experience. More