AutoNation Ford Katy

From out sales rep to the GM, everyone was professional and helpful to ensure we had the best experience. We will continue to buy from them for years to come! and helpful to ensure we had the best experience. We will continue to buy from them for years to come! More

Great customer service, thanks Mario for your assistance, and for walking me through all the details during the visit. and for walking me through all the details during the visit. More

Great experience with Victor he made it extremely easy to buy our new suv. Thanks buy our new suv. Thanks More

This was a great buying experience. Would recommend to friends and family. Ask for Sam! Would recommend to friends and family. Ask for Sam! More

Good place to find a car and get it taken care of. .easy to find what you need. .easy to find what you need. More

Beware: Deceptive Practices and Lack of Accountability at AutoNation Katy I'm sharing my recent encounter with AutoNation Katy to offer a heads-up to others. I drove hours from another city and bought a 2 AutoNation Katy I'm sharing my recent encounter with AutoNation Katy to offer a heads-up to others. I drove hours from another city and bought a 2017 Tesla Model S from them, believing it was a good car and being reassured that all of their cars are thoroughly inspected and checked. But within two weeks, the car started making strange grinding noises whenever I turned on the AC. When I tried to contact my salesman, Melvin Hunter Jr, I hit a wall. It took many calls to finally get through, and even then, he just promised to look into it. I persisted with calls and texts, talked to different people at the dealership, but got nowhere. They said the sales manager, Cody, would handle it, but he never followed up. Then, a few nights later, the car left me stranded, despite being fully charged. I ended up shelling out nearly $3,000 for repairs within weeks of buying the car, and my plates were still missing because they hadn't processed the purchase. What's more, they push customers to leave positive reviews before they've even had time to check if everything's okay with their purchase. They literally make their salespeople pressure you into writing a positive review before you even leave with the car. Here's my advice: Be wary of AutoNation Katy. Their reviews may seem good, but my experience tells a different story. They seem indifferent to customer satisfaction. It's best to steer clear and find a dealership that values their customers More

Everyone was kind and courteous. A little frustrating that they do not negotiate, even for 100 dollars, but on the plus side, they did fill the tank and had the car detailed before A little frustrating that they do not negotiate, even for 100 dollars, but on the plus side, they did fill the tank and had the car detailed before we drove it off the lot. Gareth was our salesman and was super! More

Bought a new 2021 Van on the spot - was way bigger (height, one ton, 4 wheel drive) solely because sales mgr said I could sell it for way more than paying, and one I really wanted would be ordered and (height, one ton, 4 wheel drive) solely because sales mgr said I could sell it for way more than paying, and one I really wanted would be ordered and delivered soon “We are the biggest and best and get cars when no one else can”. Signed papers for both. Called 30 days later was was told Ford had stopped making vans … no idea when would resume but my order was good. Waited 2 more months - called salesman and was told that they had started making again, then stopped after a few weeks, and they had forgotten to order my truck. Never heard from anybody again - won’t answer calls or letters. Salesman is a nice guy - managers are liars, cheats, total xxxxx! Feel free to call or text me. Mike Wilson. 713-213-1489 More

The actual process went well, but I have been calling for four days, and cannot get anyone but a salesman to answer the phone and then he is no help at all. Customer service is absolutely terrible. I even as four days, and cannot get anyone but a salesman to answer the phone and then he is no help at all. Customer service is absolutely terrible. I even asked to speak with a manager/supervisor a number of times and still have not gotten anyone to come to the phone. More

Great people great place to purchase your car. specially the sales person Oscar and his team specially the sales person Oscar and his team More