AutoNation Ford Katy

This was the best Ford dealership experience I’ve had. I had multiple services done with ease. Jonathon was very informative, honest, and did not push sales (which is why I don’t enjoy going to the dealer I had multiple services done with ease. Jonathon was very informative, honest, and did not push sales (which is why I don’t enjoy going to the dealership). He provided me with the information, customized a plan that fit my needs, and allowed me to think about it before making a commitment. I requested to have my car ready by a certain time, which he guaranteed and followed through (that was a first at a dealership for me). Another great plus, was the communication. Jonathan communicated with me throughout the day by providing an update on the mechanic’s progress and answers to questions I previously had. Even while on-site he was very helpful and demonstrated higher than expected customer service. I will definitely be returning for future services at this location due to the customer service and quick turnaround. More

Inaccurate pickup estimates, wrong parts ordered, poor communication, paid for 5 days of rental out of pocket for warranty and recall repairs. communication, paid for 5 days of rental out of pocket for warranty and recall repairs. More

professional work done in a timely manner and at a fair rate. kept me informed during the repair process rate. kept me informed during the repair process More

My salesman is Cecile Fontenot, and he was fantastic! Had a great experience and definitely recommend! Had a great experience and definitely recommend! More

Excellent service, followed up almost immediately after my initial contact and quick turnaround. Good experience my initial contact and quick turnaround. Good experience More

Daniel very friendly. Answered all my questions . Very happy with the service.. I recommend it. Answered all my questions . Very happy with the service.. I recommend it. More

Staff was great and very attentive. I was informed of every step taken to take care of the issues at hand. Great experience! I was informed of every step taken to take care of the issues at hand. Great experience! More

Very easy dealer to work, specially in this difficult times to buy a vehicle, where several other dealers trying to abuse of the market with hiddenprices and other charges not fair for the client. times to buy a vehicle, where several other dealers trying to abuse of the market with hiddenprices and other charges not fair for the client. More

Rough rude and the service people complaining that they are overworked! Not impressed! They are doing me a favor taking my car (and money) for service? Service manager was pissed off person too! I stayed are overworked! Not impressed! They are doing me a favor taking my car (and money) for service? Service manager was pissed off person too! I stayed polite and minimized confrontation! Service quality is dead at this dealership! Forget you! More

I did not purchase a vehicle here, but I visited the Aftermarket Service group to have a level installed on a 2021 F150. Their pricing was in line with other shops and did not include a ridiculous mark Aftermarket Service group to have a level installed on a 2021 F150. Their pricing was in line with other shops and did not include a ridiculous markup like other dealerships. Steve Drier was open and honest and saw that everything was completed on time and right the first time. More