AutoNation Ford Katy

Large, plenty of people to help us, clean. Had a nice Bronco on the lot. Did not understand why our license plates were sent to the dealer and not our home Bronco on the lot. Did not understand why our license plates were sent to the dealer and not our home More

Mike the shop advisor and the staff were very professional professional More

My experience was excellent at this Ford dealership. Kam was my service rep and he was professional and kept me iinformed while my truck was in for repairs. I'm happy with the results. was my service rep and he was professional and kept me iinformed while my truck was in for repairs. I'm happy with the results. More

Good treatment, willingness to show different vehicles without discriminating the economic capacity of the client. They were always respectful. I have always bought at Autonation, due to the kind and res without discriminating the economic capacity of the client. They were always respectful. I have always bought at Autonation, due to the kind and respectful treatment. My sales Roman Grigorchuk was always with the best of attitudes to show us and clarify doubts about our new vehicle. I high recommend Ronan in your next Ford purchase. More

Great customer experience compared to other Ford dealerships. Only down point was the length of time to get all sales process complete (almost 4 hours). dealerships. Only down point was the length of time to get all sales process complete (almost 4 hours). More

Roman Grigorchuk was a pleasant surprise for sure. Very nice, knowledgeable on what he was selling and just made the buying experience very tolerable.. Thanks for all you did and I will recommend others I nice, knowledgeable on what he was selling and just made the buying experience very tolerable.. Thanks for all you did and I will recommend others I know to ask for assistance. More

Went in for Phaser rattle however still occurs. Wanted a part replaced but it wasn't. a part replaced but it wasn't. More

I have a 21 Ford Explorer that is 3 months old with 1274 miles It quit changing gears and accelerating then it would not turn on. It was towed to the Ford service department 8 days ago and has been parked miles It quit changing gears and accelerating then it would not turn on. It was towed to the Ford service department 8 days ago and has been parked in a muddy lot about a half mile away. They are just now starting to look at it. We have been told stories about it all week long. They are doing nothing and in no rush to fix it They are terrible and I will never buy another Ford vehicle!!!! More

Quality service, attentive, informative and time efficient. David Lewis is always very helpful. efficient. David Lewis is always very helpful. More

Impossible to get ahold of anyone at the dealership. I purchased a vehicle on Saturday and gave them a check from my lender. They wanted me to take care of all the dmv title and registration since I was o purchased a vehicle on Saturday and gave them a check from my lender. They wanted me to take care of all the dmv title and registration since I was out of state. They assured me I had everything I needed. I do not have the title or any documentation that would allow me to register it and I cannot get ahold of anyone to talk to about it. Also the truck was not inspected whatsoever. I got home and was looking over it and found missing transmission mounting bolts, other barley finger tight, 4wd system issues, front and rear backup camera malfunctioning, along with other issues. The salesman also knew I was flying in and did not disclose there was clear coat paint issues on the vehicle before arriving either. I was also misled about the appearance protection package. I tried to cancel this after I read the fine print but they stated it was non-cancelable because it is something they apply to it. There was maybe 5 min between purchasing this and leaving the dealership so they did NOT apply anything to this vehicle. Absolute scam. HORRIBLE dealership. I have spoke to them and asked for someone to call me back about these issues and have got zero response. I also left a message with the GM with no response either. And please do not respond with the same "please contact us for a resolution". The GM, finance manager, as well as salesman all have my number and can contact me as I have requested. More