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AutoNation Ford Katy
Katy, TX
2,013 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,013 reviews
July 31, 2021
Was met promptly and directed to my service manager. The service manager was very rude. He hadn’t looked at my vehicle and was already quoting me prices. I believe it could have been an easy fix b The service manager was very rude. He hadn’t looked at my vehicle and was already quoting me prices. I believe it could have been an easy fix but he was to busy telling me how expensive it would be without even looking at it. My sunroof won’t retract I think something may be blocking it from moving back and forth from everything we have looked at using google. Very disappointed. We bought our last 3 cars at auto nation and are due for a lease turn in very soon. We will be going elsewhere due to poor service. They are just to big with that big car dealership feel we want something more personable. More
by Raff2
Employees Worked With
Wasn’t given his.name
July 29, 2021
Always understanding and knowledgeable. Always listens to concerns of the situation. Always friendly. Looks out for my best interest. Very professional all of the time to concerns of the situation. Always friendly. Looks out for my best interest. Very professional all of the time More
by Chris Dickerson
Employees Worked With
Dustin
July 29, 2021
Brought my truck in for service and was met promptly and quickly checked in. Everyone was super friendly and my truck was ready in less time than estimated. quickly checked in. Everyone was super friendly and my truck was ready in less time than estimated. More
by T
Employees Worked With
Don and Robert
July 29, 2021
Impeccable service and customer care. We visited the dealership on Saturday for help with options to have our lease extended on the Explorer. We ended up leaving with the Edge ST Line. All done within dealership on Saturday for help with options to have our lease extended on the Explorer. We ended up leaving with the Edge ST Line. All done within 4 hours. Ask for Christian! He is brilliant and went out of his way to help. 5 stars all around. And another 5 stars to Michael for helping us with the finance portion of the deal. More
by MoMo
Employees Worked With
Christian Falquez, Michael Lopez
July 28, 2021
Service Mgr Henry Sanchez is the reason why i bought my vehicles at this location as his positive attitude and "Can Do", mindset puts the customer at ease. He is an asset to your team and FORD should be Pr vehicles at this location as his positive attitude and "Can Do", mindset puts the customer at ease. He is an asset to your team and FORD should be Proud to have an employee of his caliber and integrity. More
by veda5
Employees Worked With
Dustin Thomas
July 27, 2021
Sales staff was polite, not pushy, and knowledgeable. Financial officer was helpful, respectful, and not pushy. Went out of their way to find a vehicle that appeared to have been hidden for some reason. Financial officer was helpful, respectful, and not pushy. Went out of their way to find a vehicle that appeared to have been hidden for some reason. It’s my now and I love it More
by Hrdwrldy
Employees Worked With
Jim in sales & Al in finance
July 27, 2021
Great service, very devoted personnelYour team Great service, very devoted personnel Your team coordinates really well with common goals. My truck was delivered with a very small scratch on a mir Great service, very devoted personnel Your team coordinates really well with common goals. My truck was delivered with a very small scratch on a mirror (probably happened during transportation) Jesse did not wait and ordered a new one, and scheduled the replacement. Thank you, I’m very satisfied More
by tuliopineda22000
Employees Worked With
Jesse, Jordan, and Eugene
July 27, 2021
Service writer was friendly, helped me with finding the special I saw online and quickly took my car off to have the new battery installed. Also, was very helpful in advising on some warranty work I need special I saw online and quickly took my car off to have the new battery installed. Also, was very helpful in advising on some warranty work I need to do in the near future. More
by Margaret Reeves
Employees Worked With
Randy
July 25, 2021
Randy was an excellent service writer. He kept me informed as to the status of repairs. I will definitely look for him for service in the future. informed as to the status of repairs. I will definitely look for him for service in the future. More
by Jeff Vogel
Employees Worked With
Randy
