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AutoNation Ford Katy
Katy, TX
2,013 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,013 reviews
July 24, 2021
My service representative James was excellent. The repairs were to be covered by my extended warranty and James worked tirelessly with the warranty company and was as advocate for me to get the claim repairs were to be covered by my extended warranty and James worked tirelessly with the warranty company and was as advocate for me to get the claim approved and the work done. The repairs were completed well and within the estimated time. Well done to James and the team at Autonation Ford of Katy! More
by Nigel B
Employees Worked With
James
July 17, 2021
Terrible service! Been there twice now for embarrassing grinding noise. Technical Service Bulletin 20-2307. Won't fix it because they can't duplicate the sound. grinding noise. Technical Service Bulletin 20-2307. Won't fix it because they can't duplicate the sound. More
by bascalise
Employees Worked With
Giovanni Ricciardi
July 16, 2021
Best car buying experience I ever had. I appreciate Best car buying experience I ever had. I appreciate Venise Hunter for making my initial BMW buying experience a very memorable one. She’s patient Best car buying experience I ever had. I appreciate Venise Hunter for making my initial BMW buying experience a very memorable one. She’s patient and listened to what my needs were in my car purchase. Venise went above and beyond to help us in the car buying process. I can’t say enough great things about her. This was a great experience all around, from beginning to end. Everyone was very nice and welcoming. As I walked in I was quickly greeted and helped. Every employee makes you feel welcomed. Dealership is clean. Great location off the freeway. Answered all my questions. A very honest dealership. I will definitely seek their advice on my next vehicle. More
by Tnr
Employees Worked With
Venise Hunter
June 25, 2021
Worst experience ever! Was told by Abraham “I can’t help you I’m getting breakfast right now.” Marcus never called back, and Chris Felquez is clueless about how the operation works. The Finance dept. will n you I’m getting breakfast right now.” Marcus never called back, and Chris Felquez is clueless about how the operation works. The Finance dept. will not cooperate unless you are financing through them, will not provide Title transfers information if buying through a different lender. slow to respond; took days before anyone would respond to inquiries; they don’t mind telling a lie! And has no respect for OUT OF STATE BUYERS! If buying online or out of state, Buyer beware! More
by Ready to buy
Employees Worked With
Christopher; Marcus, Abraham
May 16, 2021
Buyer beware - The Sales Mgr. emailed me about a 2018 Buyer beware - The Sales Mgr. emailed me about a 2018 Mustang. I agreed to buy the car after a test drive. A salesman gave me a cash price and we ag Buyer beware - The Sales Mgr. emailed me about a 2018 Mustang. I agreed to buy the car after a test drive. A salesman gave me a cash price and we agreed to a cash deal. Since it was after banking hours Saturday, 5/15 we agreed that I would bring a certified check Monday, 5/17. The sales manger approved the deal for Monday. While we were signing papers the salesman asked me 3 times about financing the car but I repeated that I would pay cash. Then, he asked me to wait while he had another conversation with the sales manager, came back and said they would hold the car until Monday if I gave a $1,000 deposit. I agreed and authorized a Visa charge. Because it was late we agreed that I would finish signing papers Monday when I brought the check. As I was leaving, the salesman asked me to wait while he had a 3rd conversation with the sales manager. He came back and said that used cars were selling so fast right now that they would not hold the car until Monday despite the $1,000 deposit and that my only choice was to agree to finance the car right then. I got my Visa charge authorization back and started to leave, and the salesman had the audacity to get angry because I would not cave to dishonest high pressure tactics. It seems the plan from the start was to try to coax/pressure me into financing the car instead of sticking to the cash deal we made. Apparently, AutoNation makes so much profit from financing that they do not want cash customers. Caveat Emptor. More
by jaosteen42
Employees Worked With
Sales manager, salesman
April 17, 2021
I had really bad experience in the dealership. The manager was really really rude and disrespectful with me in front of my wife. He do not know how to talk to people. manager was really really rude and disrespectful with me in front of my wife. He do not know how to talk to people. More
by TahamidurRahman
Employees Worked With
Louis
February 03, 2021
My name is Robert Ramirez and I dealt with Elena. We spoke on the phone and she was kind and courteous. I visited the Katy location for Auto Nation and Elena was very knowledgeable, professional, and co spoke on the phone and she was kind and courteous. I visited the Katy location for Auto Nation and Elena was very knowledgeable, professional, and considerate. She was a delight to work with. I will recommend everyone I know looking for a vehicle. I only wish that Elena will help all I send, because I know they will be in good hands. Thank you Elena More
by rmrrob48
Employees Worked With
Elena
November 05, 2020
I've been taking my Jeep to them for service since March 2020. My service guy is nice & polite. HOWEVER, THE WORK THEY DO ON MY JEEP IS TERRIBLE EVERYTIME I GET IT BACK ITS A FREAKING PROBLEM. I JUST PAID $ 2020. My service guy is nice & polite. HOWEVER, THE WORK THEY DO ON MY JEEP IS TERRIBLE EVERYTIME I GET IT BACK ITS A FREAKING PROBLEM. I JUST PAID $1300 TO FIX A LEEK IN THE ENGINE. THE NEXT DAY I GET IT BACK ITS LEAKING TRANSMISSION FLUID. SO DISGUSTED NOT ONLY THAT GOT AN OIL CHANGE TOO. NO STICKER ON THE CAR TO VERIFY IT WAS DONE OR NOT. THE GUY IS RIGHT IN HIS POST THEY'RE LAZY!! NOT TO MENTION YOU HAVE TO PAY FOR A RENTAL.. NO LOANERS !! More
by Tashia
Employees Worked With
Andrew
October 24, 2020
AutoNation Ford Katy Service does not have their eye on the ball. They miss the dumbest stuff that I can only attribute to laziness or poor attention to detail. They wanted me to purchase a $2,100 90,000 m the ball. They miss the dumbest stuff that I can only attribute to laziness or poor attention to detail. They wanted me to purchase a $2,100 90,000 mile service. Well, it’s not due for another 5,500 miles, but I’ll plan for it. Today is oil change & rotate tires. When I drove to the dealership I noted front left was low at 28 psi, other 3 at 31 psi. When I get the truck back, & all tires are supposed to be rotated & filled up to 35 psi...front left tire is still 28 psi, other 3 are at 31 psi. The last major service was at 60,000 miles and cost $1,200, the tech left me a full can of BG fuel system cleaner in the cup holder. That was a $149 charge for a fuel system service, and I found BG fuel system cleaner for $14 online. When I brought it to Ford Service manager’s attention, instead of owning it, he treats me like I don’t know anything about simple maintenance...”oh we always leave you an extra can of fuel system cleaner”. Really? Always as in never in the last 35 year history of me getting vehicles serviced by the dealer have they ever tossed in a bonus can of fuel system cleaner...must be my lucky day! Or you suck as a manager and struggle with honesty and owning a screwup. Never mind the crazy 1,000% markup charge for “servicing the fuel system” 🤬 So now I gotta ask myself, did they really change the oil? Did they really use 100% synthetic? Is my truck still running rough since the 60,000 mile service because the spark plugs were not actually changed? I know who is not doing a $2,100 90,000 mile service on my truck. More
by marc.enzi
Employees Worked With
Ryan Laskowski
