
AutoNation Ford Katy
Katy, TX
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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I made an appointment with this dealer for service on my 2019 Jeep. My appointment time was set for 10:30 am on a Saturday. I got there about 20 minutes or so early and was told it would be about 1 hour t 2019 Jeep. My appointment time was set for 10:30 am on a Saturday. I got there about 20 minutes or so early and was told it would be about 1 hour to an 1 hour 45 minutes. I patiently waited until 12:00 pm then decided to go inquire as to whether or not my car was close to being done. No one bothered to communicate to me that the service department was so backed up. I was scheduled for a simple oil change and a tire rotation. At noon when I inquired the service department told me that they were very busy and that my car had not yet been pulled in for service. An hour later at 1:00 pm I was pulling out of the dealership. I was given a lot of lip service so tell me what is the point in making an appointment. My service advisor that was assigned was to busy and didn't even deal with me personally. I love my car but I don't care at all for the service department at this Katy location. If you go for service and have an appointment expect a long wait and plan on making some arrangements with someone if you have other errands to run because you will be waiting. More
Was lie to by sales man and General manager about 2020 f150 I just bought and they said it would tow 6000 pounds after putting a hitch on that was rated at 5000 and tried to bring the truck back and get a f150 I just bought and they said it would tow 6000 pounds after putting a hitch on that was rated at 5000 and tried to bring the truck back and get a bigger truck and they said they would take it in as a trade very Disappointing because i just bought and they said you can't return a vehicle after signing paper work , wrong its in your policy to take a return back , I would never shop here again and I've bought 2 vehicles at this location in the past ..very rude people stay away from this location , wish someone higher up could reach out to me.. 8327710541 chris More
If I could give this dealership a zero star rating that is what I would do. I bought a Ford F150 from AutoNation Ford in Katy TX. I was lied too by the salesman, sales manager, and finance department. They is what I would do. I bought a Ford F150 from AutoNation Ford in Katy TX. I was lied too by the salesman, sales manager, and finance department. They will lie straight to your face and say anything to sell a car. I went to the dealership yesterday and spoke to a finance manager. He told me he couldn't help me. I called the dealership today this time asking for a sales manager. They transferred me then the the line lost connection. Was it intentional? Maybe it was an accident. I called them back and let the lady know they hung up on me. She apologized then transferred me straight to the sales managers voice mail. I left a voice mail but he never called me back. I guess that is how management services the dealerships customers. These guys will explain while misinterpreting the sales and finance documents to you. Once you sign your screwed. The dealership made its sale. They got what they wanted now they are done with you. I'll updated my post later just to let everyone know how this all turns out. More
They’re are reckless with vehicles in for service They They’re are reckless with vehicles in for service They smoke in customers faces They leave trash in your new vehicles. They are the opposite of w They’re are reckless with vehicles in for service They smoke in customers faces They leave trash in your new vehicles. They are the opposite of what you expect More
AutoNation Service Department just now-Edit Never have I ever experience such rudeness from a service center. We have brought in the car several times with the same problem. The just now-Edit Never have I ever experience such rudeness from a service center. We have brought in the car several times with the same problem. The ac blows through the defroster and they don't seem to figure out how to fix the problem. My daughter purchase the extra warranty to cover rentals. When we brought it in it was doing the same thing. Our advisor witnessed it. Then after having the car for four days they said it wasn't doing it and could not fix the problem. Therefore they wanted us to pay $30 a day for the rental. I said it isn't our fault that they can't fix it and we have to keep bringing it back. I refused to pay for the rental since she purchased extra to have this in her policy. The service manager Henry S. insisted we pay it. I said it is not our fault you can't fix the problem. He was extremely rude to me and my daughter and to our advisor. Henry S. the service manager said we can never bring the car back to him to fix it. We were banded from coming back. I have never experienced such rudeness and inadequacy to fix a problem we have been dealing with several times. I asked for his business card and he said he didn't care if I reported him. He said, "Go ahead" My son was thinking of purchasing a car from this dealership. This will not be happening. This service manager doesn't even deserve one star. I feel badly of how he treats his workers in front of the customer. I do not know how the dealership puts us with such behavior. Total thumbs down to the service department at AutoNation Katy!!!! Especially the service manager Henry S. one of the rudest people I have encountered. I only gave it a one star because I had to for it to allow me to post!!! Otherwise I would have chosen none. More
Deceptive Practices and confuse the customer We elected a truck online and had our 2011 F-150 appraise online. we had received a conditional offer on our used vehicle and a $500 coupon just for We elected a truck online and had our 2011 F-150 appraise online. we had received a conditional offer on our used vehicle and a $500 coupon just for selling it to ford...the new truck internet offer showed discounts from Ford and the Dealership; and below that was an incentive to another $1000 if financed through dealership (no small print that we could find about exclusions)...Well when we got there the new truck was waiting for a test drive which was fine. Next, they decided to reappraise our trade-in F-150..The salesman of course apologized for having to do some back and forth with his manager (bull!)...When it was done our original online offer was much less "because" and the $500 coupon not included...we finally agreed to get the coupon back...Meeting with the finance manger resulted in not getting our additional $1000 rebate which we didn't discover until home with the new truck. After an email with them (attached below)...manager "explained" that the $1000 rebate for financing was only if you "negated" other rebates already included...that is bull!...I feel that we got taken for about $800 on the trade in and $1000 on the advertised financing ploy. These guys then begged to get us to change our less than "5" perfect rating to a "%" because they would get punished by Ford...What garbage... My letter to dealer: Thanks you for taking care of us Saturday, even though we understood your wife was having issues and you wanted to be with her. You were a caring salesman for us. Having said that and not commenting on anything attributable to you, I have now carefully reviewed “the deal” and find that we were not treated fairly by the appraisers in doing the math on the trade in and secondly did not get $1000 credit for financing when we did the paperwork with Mike Lopez. On the second issue: I have a phone message in to Mike Lopez, that when I reviewed carefully the purchase agreement, the $1000 credit was not included for financing the truck. This was carefully explained to him when we sat down and it didn’t show in the paperwork. II is clearly explained on the internet for deals on new Ford F-150 Lariat models. The first issue to which I will include the emails form Ford and your dealership for my trade in, seemed like either the appraisers didn’t know what they had in front of them on my offer or tried to take advantage, especially when I wanted the $500 coupon from an email that I had received. So - firstly with that deal - we were offered an extra $500 for just selfing the truck to Autonation (that part we finally were granted). The original offers were $13,500 on both offers -the one you brought to us from the appraisers had the accident noted (-$500) and the paint dings(-$500 originally and the adjusted to between $200-300), they then added on tires -$623, and detailing -$89) and somehow came up with $12000 and then gave me the $500 for the “free coupon offer”. Using my math they should have started at $13,500 and added $500 coupon = $14,000, then subtracted tires and detailing ($623 + $89), and the accident and paint chips were already accounted for)…somewhere $13,288 - $13,388. so the difference that we we not given on this is approximately $788-$888. I felt that things were pushed back and forth to us very quickly and I didn’t really have time to review what was going on. If there is anything that you can do about this, I would appreciate it. If you cannot I will expect to discuss with Mike Lopez and then the Genral Manager, and if necessary beyond that. From my estimate we were taken for an additional $1800 on the deal considering being shorted the trade in and not getting the financing bonus. More
Horrible customer service. I called about a vehicle. I am 6 hours away. Got approved and told them I would drive up the next day. That night (3 hours later) they text me the truck is being sold. What ki am 6 hours away. Got approved and told them I would drive up the next day. That night (3 hours later) they text me the truck is being sold. What kind of trashy dealership does that. Autonationfordkaty does. Just crappy. Beware of this place. Not trustworthy. More
Horrible Customer Service DO NOT TAKE YOUR CAR HERE FOR AUTOMOTIVE REPAIRS!! My 2008 Ford Focus, that I bought from AutoNation Ford Katy, was not starting. So, I took it to t DO NOT TAKE YOUR CAR HERE FOR AUTOMOTIVE REPAIRS!! My 2008 Ford Focus, that I bought from AutoNation Ford Katy, was not starting. So, I took it to them to repair. They replaced the PCM for $1,600 but the check engine light came on after it was completed. I asked them to tell me why and all they could do was tell me, "it's $140 to check it." I called the GM Ryan Lakowski 4 times, their corporate customer care 6 times, and one email. After 3 months, the service manager tells me he won't look at my car even after I tell him I bought 3 cars from them. They're ready to sell you car but customer loyalty means nothing to them unless you're will to spend money and then the money means more than the customer. I contacted BBB and Ryan wrote (never a call) back lies about me wanting free repairs. All I wanted was for them to check my car again and tell why the check engine came on. This dealership gives used car salesmen a bad name. More
Richard Baxley is hands down the best salesman I have ever came in contact with I’ve been searching for a Particular truck for 4 months in my price range with low miles not only did he find the truck he ever came in contact with I’ve been searching for a Particular truck for 4 months in my price range with low miles not only did he find the truck he was able to help me get it in my budget an as a mother of 4 that was most important! He was Patient, Knowledgeable an most important he never tried to make me settle or discouraged me from the truck when things didn’t go right at 1st he kept his cool the entire time even while my 1 year old twins were running crazy lol if your in the market to purchase a vehicle definitely let Richard Baxley be your 1st call I promise it’ll be the last call you make !!!!!!!! More