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AutoNation Ford Katy

Katy, TX

4.5
2,013 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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20777 Katy Freeway

Katy, TX

77450

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Showing 2,013 reviews

October 04, 2020

I made an appointment with this dealer for service on my 2019 Jeep. My appointment time was set for 10:30 am on a Saturday. I got there about 20 minutes or so early and was told it would be about 1 hour t More

by nmalks
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Thristian Dawson
July 26, 2020

Was lie to by sales man and General manager about 2020 f150 I just bought and they said it would tow 6000 pounds after putting a hitch on that was rated at 5000 and tried to bring the truck back and get a More

by chrislrains123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manuel, Ryan the gm
June 13, 2020

If I could give this dealership a zero star rating that is what I would do. I bought a Ford F150 from AutoNation Ford in Katy TX. I was lied too by the salesman, sales manager, and finance department. They More

by michaelmtz1
Recommend Dealer
No
Employees Worked With
George fielding, Matt Steven's, shawn dunn
Jun 17, 2020 -

AutoNation Ford Katy responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Katy. If you would be willing to give us another chance in the future, please reach out to our General Manager at (281) 305-8949. We would appreciate the chance to turn your experience around.

Jul 14, 2020 -

michaelmtz1 responded

Update I called and left a message for the GM. I did get a call back from Steven Medsger. He said he would look into my situation can call me back. This was mid last week. Zero response since then. As of now I have spoke to Chase bank the lender, Dun and Bradstreet and All three credit bureaus. They all said that Auto Nation Ford Katy wrote up and summited the auto loan incorrectly. Long story short: I'm currently paying twice as much interest on the auto loan. Info is not being reported accurately to the credit bureau which is reducing my credit score. All the errors are prohibiting me from obtaining a new home mortgage.

June 02, 2020

They’re are reckless with vehicles in for service They They’re are reckless with vehicles in for service They smoke in customers faces They leave trash in your new vehicles. They are the opposite of w More

by 52135girl
Recommend Dealer
No
Employees Worked With
Rebecca Kelsey Sampson
Jun 04, 2020 -

AutoNation Ford Katy responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.

April 30, 2020

AutoNation Service Department just now-Edit Never have I ever experience such rudeness from a service center. We have brought in the car several times with the same problem. The More

by snarb12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rebecca Kelsey Sampson
May 03, 2020 -

AutoNation Ford Katy responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.

March 25, 2020

Took my car in service today I was so pleased with mike ouida for taking care of me great job thank you for great service More

by Cindy watkins
Recommend Dealer
Yes
Employees Worked With
Mike oudia
Mar 26, 2020 -

AutoNation Ford Katy responded

Cindy, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road!

March 18, 2020

Deceptive Practices and confuse the customer We elected a truck online and had our 2011 F-150 appraise online. we had received a conditional offer on our used vehicle and a $500 coupon just for More

by Duped Again
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Cybulski, Mike Lopez
Mar 21, 2020 -

AutoNation Ford Katy responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Katy take our reviews very seriously. Your opinion plays an integral part in our customer service. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 305-8949 to discuss ways to improve your experience with our dealership moving forward.

February 29, 2020

Horrible customer service. I called about a vehicle. I am 6 hours away. Got approved and told them I would drive up the next day. That night (3 hours later) they text me the truck is being sold. What ki More

by Dave C
Recommend Dealer
No
Employees Worked With
Kathy nguyen, Rebecca Kelsey Sampson
Mar 01, 2020 -

AutoNation Ford Katy responded

Dave, we are deeply disappointed by your experience at AutoNation Ford Katy. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (877) 203-5276 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

February 20, 2020

Horrible Customer Service DO NOT TAKE YOUR CAR HERE FOR AUTOMOTIVE REPAIRS!! My 2008 Ford Focus, that I bought from AutoNation Ford Katy, was not starting. So, I took it to t More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Laskowski
February 16, 2020

Richard Baxley is hands down the best salesman I have ever came in contact with I’ve been searching for a Particular truck for 4 months in my price range with low miles not only did he find the truck he More

by Erainey96
Recommend Dealer
Yes
Employees Worked With
Richard Baxley
Mar 01, 2020 -

AutoNation Ford Katy responded

Congratulations on your new vehicle, Erainey! Thank you for your positive review. We are happy to pass along your comments to Richard Baxley! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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