Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
AutoNation Ford Katy
Katy, TX
2,030 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,030 reviews
July 29, 2021
Impeccable service and customer care. We visited the dealership on Saturday for help with options to have our lease extended on the Explorer. We ended up leaving with the Edge ST Line. All done within dealership on Saturday for help with options to have our lease extended on the Explorer. We ended up leaving with the Edge ST Line. All done within 4 hours. Ask for Christian! He is brilliant and went out of his way to help. 5 stars all around. And another 5 stars to Michael for helping us with the finance portion of the deal. More
by MoMo
Employees Worked With
Christian Falquez, Michael Lopez
July 28, 2021
Service Mgr Henry Sanchez is the reason why i bought my vehicles at this location as his positive attitude and "Can Do", mindset puts the customer at ease. He is an asset to your team and FORD should be Pr vehicles at this location as his positive attitude and "Can Do", mindset puts the customer at ease. He is an asset to your team and FORD should be Proud to have an employee of his caliber and integrity. More
by veda5
Employees Worked With
Dustin Thomas
July 27, 2021
Sales staff was polite, not pushy, and knowledgeable. Financial officer was helpful, respectful, and not pushy. Went out of their way to find a vehicle that appeared to have been hidden for some reason. Financial officer was helpful, respectful, and not pushy. Went out of their way to find a vehicle that appeared to have been hidden for some reason. It’s my now and I love it More
by Hrdwrldy
Employees Worked With
Jim in sales & Al in finance
July 27, 2021
Great service, very devoted personnelYour team Great service, very devoted personnel Your team coordinates really well with common goals. My truck was delivered with a very small scratch on a mir Great service, very devoted personnel Your team coordinates really well with common goals. My truck was delivered with a very small scratch on a mirror (probably happened during transportation) Jesse did not wait and ordered a new one, and scheduled the replacement. Thank you, I’m very satisfied More
by tuliopineda22000
Employees Worked With
Jesse, Jordan, and Eugene
July 27, 2021
Service writer was friendly, helped me with finding the special I saw online and quickly took my car off to have the new battery installed. Also, was very helpful in advising on some warranty work I need special I saw online and quickly took my car off to have the new battery installed. Also, was very helpful in advising on some warranty work I need to do in the near future. More
by Margaret Reeves
Employees Worked With
Randy
July 25, 2021
Randy was an excellent service writer. He kept me informed as to the status of repairs. I will definitely look for him for service in the future. informed as to the status of repairs. I will definitely look for him for service in the future. More
by Jeff Vogel
Employees Worked With
Randy
July 24, 2021
My service representative James was excellent. The repairs were to be covered by my extended warranty and James worked tirelessly with the warranty company and was as advocate for me to get the claim repairs were to be covered by my extended warranty and James worked tirelessly with the warranty company and was as advocate for me to get the claim approved and the work done. The repairs were completed well and within the estimated time. Well done to James and the team at Autonation Ford of Katy! More
by Nigel B
Employees Worked With
James
July 17, 2021
Terrible service! Been there twice now for embarrassing grinding noise. Technical Service Bulletin 20-2307. Won't fix it because they can't duplicate the sound. grinding noise. Technical Service Bulletin 20-2307. Won't fix it because they can't duplicate the sound. More
by bascalise
Employees Worked With
Giovanni Ricciardi
