AutoNation Ford Katy

Service appointment at 7am -got there at 6:45am. Did not get truck until 12:15 pm. There must be a lot of brother in lawing going that was more important than my vehicle. All that was done was two r Did not get truck until 12:15 pm. There must be a lot of brother in lawing going that was more important than my vehicle. All that was done was two recalls requiring software up dates. More

Great place to buy a vehicle. Easy and pain free! Would definitely recommend for new or used car. Easy and pain free! Would definitely recommend for new or used car. More

I was not impressed with the service department. Robert communication skills could be improved. You guys kept my car for two weeks and couldn't fix it. I kept inquiring about a loaner and kept getti Robert communication skills could be improved. You guys kept my car for two weeks and couldn't fix it. I kept inquiring about a loaner and kept getting pushed off. I found it my warranty covered a rental for $40.0a day for five days. I am taking the car to Tomball Ford to get repaired. Valentine seems like they can get it fixed More

The customer service is excellent and Derik form the sales team and his manager are very professionals, liked my visit there sales team and his manager are very professionals, liked my visit there More

The sales man was knowledgeable and polite. The dealership was clean. It was a as good experience The dealership was clean. It was a as good experience More

They were proficient and mindful of my time. When I asked for info on the Bronco I was interested in they sent it without the constant barage of phone calls, text messages and emails. They allow When I asked for info on the Bronco I was interested in they sent it without the constant barage of phone calls, text messages and emails. They allowed me to do things at my pace. More

Maurice worked with me to get me into a vehicle that would be the right fit for me and my busy lifestyle! I am glad to be able to praise the dealership and recommend them, Maurice and Auto Nation, at Ka would be the right fit for me and my busy lifestyle! I am glad to be able to praise the dealership and recommend them, Maurice and Auto Nation, at Katy Ford. More

Excellent service, I loved the agent's attention, professional and with good knowledge of the process professional and with good knowledge of the process More

Very helpful and answered any questions we had. Worked around our time availability which we appreciate. Worked around our time availability which we appreciate. More

Dropped my Truck off for some service work. Buddy is my Advisor, but was busy so Austin jumped in to get me taken care of. He had big shoes to fill as Buddy has always provided me with excellen Buddy is my Advisor, but was busy so Austin jumped in to get me taken care of. He had big shoes to fill as Buddy has always provided me with excellent Service. Overall, Austin did a good job. I would like to have a little more communication as the job progressed, but understand I'm not the only Customer with a vehicle in the Shop. I was a little surprised when picking up when it was completed and finding my tan colored all weather mat on the driver's side covered with grease. Austin was very apologetic when I showed him but I opted to take care of it myself. I would think there was some find of quality control before Re-Delivery. More