AutoNation Ford Katy

Took in for a recall and they got me turned around in less than an hour Michael the service yep was great and knew his stuff , it is a very nice feature to have a video of the car as they worked on it less than an hour Michael the service yep was great and knew his stuff , it is a very nice feature to have a video of the car as they worked on it More

My salesman, Derek, was exceptional. He answered all my questions and was helpful in setting up various technology items. He answered all my questions and was helpful in setting up various technology items. More

Public Warning to Prospective Buyers – AutoNation Katy If you are considering purchasing a vehicle from AutoNation Katy, I strongly recommend that you read this carefully and inspect every detail Katy If you are considering purchasing a vehicle from AutoNation Katy, I strongly recommend that you read this carefully and inspect every detail of what you are being sold. I purchased a 2023 Ford Bronco for approximately $45,000. After the sale, I discovered that the factory toolkit—standard equipment that comes with the vehicle from Ford—was missing. This was never disclosed prior to purchase. When I contacted the dealership, they confirmed the omission but refused to provide the missing equipment, stating that I would need to purchase it myself because the vehicle was sold “as is.” Even after acknowledging that vehicles should not be delivered with missing standard equipment, management chose not to correct the issue. I escalated the matter to Ford Customer Care. Ford advised that the issue would be forwarded to the regional zone for informational purposes, but that the regional zone has no authority to compel a dealer to act. Because I needed the toolkit, I ultimately purchased it out of pocket. This could have been resolved immediately and inexpensively by the dealership. Instead, management chose to stand on technicalities rather than integrity. This experience has nothing to do with the price of a tool kit. It has everything to do with trust. When a dealership will not stand behind something this basic on a $45,000 purchase, it raises serious concerns about how they will handle more significant issues. My advice to any prospective customer: Do not assume anything is “standard.” Verify everything in writing. And understand that once the sale is complete, AutoNation Katy may choose policy over principle, even when the omission is their own. More

I was lied to by Felipe Venegas about parts arrival THREE times over a FIVE day period. Called to get update on my car EVERYDAY it was there and always sent to voice mail and didn't get call back till end of times over a FIVE day period. Called to get update on my car EVERYDAY it was there and always sent to voice mail and didn't get call back till end of day when Felipe proceeded to LIE to me about parts availability. Then lied to again when confronted in person at the service center claiming part just arrived and it would take a couple of hours to repair. I was then called 35 minutes later claiming car is ready. How do you finish AND charge for two hours labor after 35 minutes. DEN OF THIEVES AND LIARS! More

Elena and autonation Katy ford were great to deal with. Quick, easy, good deal on my trade, clean truck with 7 miles on it! (From the test drive lol). Great experience Quick, easy, good deal on my trade, clean truck with 7 miles on it! (From the test drive lol). Great experience More

Great service,John Gerges was really good and honest sales person. I would recommend this dealership to everyone,no pressure sales and upfront pricing,he gave me pricing over the phone and stocked to it sales person. I would recommend this dealership to everyone,no pressure sales and upfront pricing,he gave me pricing over the phone and stocked to it,not like other dealerships that just try to get you to dealership and then change pricing by thousands of dollars. More

My truck was gone for a week, no loaner vehicle provided and issue wasn't fixed. and issue wasn't fixed. More

Not overly pushy. Honest. Helpful. They know their stuff. Nick is the guy to go to. Honest. Helpful. They know their stuff. Nick is the guy to go to. More

I had been communicating with salesman Omar via phone and text for three full days about a specific Ford F-150 Lightning I was interested in purchasing. He assured me the truck was available, answered all my text for three full days about a specific Ford F-150 Lightning I was interested in purchasing. He assured me the truck was available, answered all my questions, and encouraged me to make an appointment to come in, view it, and potentially drive it home. I live in Pearland, so I drove 45 minutes each way to the dealership for the scheduled appointment. When I arrived, I was told the truck was not on the lot and hadn’t been for some time. No apology, no alternative solution offered upfront—just excuses. This felt like classic shady bait-and-switch tactics to get me in the door. It’s inexcusable to waste a customer’s time and money like this, especially after multiple confirmations. I won’t be returning or recommending this dealership to anyone. Buyers beware—verify everything independently before making the trip. More

My dealer representative was very helpful in establishing what I was looking for and working within my communicated budget. The show room was very clean and inviting. what I was looking for and working within my communicated budget. The show room was very clean and inviting. More