AutoNation Ford Katy

Always an easier buying experience. Everyone you deal with in the buying process was helpful in making sure the deal fit your need. Everyone you deal with in the buying process was helpful in making sure the deal fit your need. More

WE NEEDED A RECALL DONE AND NEEDED IT DONE QUICKLY. REACHED OUT TO AUTONATION FORD IN KATY AND TALKED TO MANAGER HENRY SANCHEZ THAT QUICKLY TOOK OVER AND PROFESSIONALLY HANDED ME OVER TO SERVICE ADVISO REACHED OUT TO AUTONATION FORD IN KATY AND TALKED TO MANAGER HENRY SANCHEZ THAT QUICKLY TOOK OVER AND PROFESSIONALLY HANDED ME OVER TO SERVICE ADVISOR DONOVAN TO GET MY RECALL DONE IN A VERY TIMELY MANOR FROM ONE DAY TO THE NEXT. THIS TYPE OF SERVICE MAKES ME NOT GO ANYWHERE ELSE FOR SERVICE AND EVEN MAKE A FUTURE PURCHASE AT THIS DEALERSHIP. More

Mr Mario at the service section was an excellent help for the maintenance of my Raptor truck. the maintenance of my Raptor truck. More

Great dealership with great price ! Trevor did exactly what he said he would do and I will be back !! Trevor did exactly what he said he would do and I will be back !! More

I AM VERY PLEASED WITH THE SERVICE I RECEIVED. GIO RICCIADDI WAS QUICK IN RESPONDING TO MY NEEDS AND VERY FRIENDLY. I RATE HIS SERVICE AT A 10+ GIO RICCIADDI WAS QUICK IN RESPONDING TO MY NEEDS AND VERY FRIENDLY. I RATE HIS SERVICE AT A 10+ More

Professional and honest with the purchase of our truck Nice experience from start to finish. Nice experience from start to finish. More

I had an excellent experience at AutoNation Ford Katy. From the moment I submitted an online inquiry, their manager Oscar reached out and made me feel confident they could help me find the right vehicle. From the moment I submitted an online inquiry, their manager Oscar reached out and made me feel confident they could help me find the right vehicle. When I came in, I worked with my sales representative, Diego Sanchez. He was attentive, patient, and really listened to what I wanted. He showed me great options, and once I found the vehicle I loved, he worked hard to make it happen. What stood out most was how the entire team stepped in to help. Diego, Oscar, and the finance manager, and Pati all worked together to match my aggressive request and make the numbers work. They were transparent, professional, and truly committed to earning my business. Thanks to their effort, I walked out extremely happy with both the vehicle I got and the deal we made. I’m very grateful for their dedication and would absolutely recommend AutoNation Ford Katy to anyone looking for a vehicle. More

Clean, nice staff and took care of me. Comlan was great and helped me with everything Comlan was great and helped me with everything More

The sales people were really helpful and professional. They went above and beyond my expectations.especially Esteban They went above and beyond my expectations.especially Esteban More

We purchased a brand-new Ford F-150 STX from AutoNation Ford Katy and clearly declined all extended warranties and add-on products during signing. Two weeks later, when we checked our lender account, we d Ford Katy and clearly declined all extended warranties and add-on products during signing. Two weeks later, when we checked our lender account, we discovered our payoff balance was nearly $45,000, even though our expected financed amount was around $36,000 after trade-in, cash down, and a Ford rebate. After repeatedly requesting our paperwork, the dealership initially sent us only a product menu, which revealed that over $9,000 in optional products (maintenance plan, vehicle protection, tire & wheel, windshield, appearance, theft protection, etc.) had been added to the loan. When we finally received the full Retail Installment Sales Contract, there was no signed page showing acceptance of these products and no page showing our declinations — yet the products were embedded directly into the amount financed. When questioned, the finance department stated they would “start the cancellation process,” confirming the products had been added and needed to be reversed. This is something customers should never have to discover after the fact. We are now waiting for thousands of dollars to be removed from our loan — something that would have gone unnoticed if we hadn’t carefully checked our lender balance. This experience was stressful, misleading, and completely avoidable. Buyers should review their lender account immediately, demand copies of all signed documents, and not assume declined products were actually declined. This is fraud. Transparency matters — and it was lacking here. More