AutoNation Ford Katy

Easy to deal with when trying to look at vehicle and when making a deal. making a deal. More

Bought 3 cars here, ordered two of them, never been unhappy with the service. Roman has done a great job on all the sales. unhappy with the service. Roman has done a great job on all the sales. More

The dealership resolve my issue with my F 150 truck and was satisficed with the repairs.. was satisficed with the repairs.. More

Purchasing my new Bronco was made very easy by my salesperson, Grace Ingrande. She was very knowledgeable about the vehicle. salesperson, Grace Ingrande. She was very knowledgeable about the vehicle. More

Received a promotion in the mail regarding "Spring Service Health for Your Vehicle" Since we already had other work scheduled, I contacted our service manager and he was aware of the promotion (which Service Health for Your Vehicle" Since we already had other work scheduled, I contacted our service manager and he was aware of the promotion (which included a $15 gift card). I called the phone number listed and was told to expect the gift card at the dealership. It wasn't there and no one knew anything about a "winning ticket" display with a $2,500 cash prize. Very disappointing. More

they were happy to help where others werent and treated me like family and that means alot me like family and that means alot More

The dealership is relatively decent. However, John N was more interested in selling me something for his commission than what I was interested in. Wasn’t very helpful with any informatio However, John N was more interested in selling me something for his commission than what I was interested in. Wasn’t very helpful with any information on the vehicles I came to look at, just wanted to sell me something more expensive and based off of looks. Didn’t even want to put the numbers on paper for me. Not sure if he thought I was young and dumb, but it was a terrible, overly aggressive experience. Even sent his manager Steven over to try to push further. Dealership has good stock just be mindful of who is helping you purchase your vehicle! More

the purchase was a breeze, everyone was helpful and courteous. huge selection of vehicles on the lot. courteous. huge selection of vehicles on the lot. More

Autonation Ford Katy has served us well a second time! Our sales rep (Mike Zeh) was wonderful to deal with (same as last time) and sales manager Ryan was also a pleasure to deal with as well. Its fairly r Our sales rep (Mike Zeh) was wonderful to deal with (same as last time) and sales manager Ryan was also a pleasure to deal with as well. Its fairly rare to find a dealer that's this transparent and willing to deal with customers. Overall, I believe this will be my go-to Ford dealer for the foreseeable future, highly recommended! More

I purchased a vehicle from AutoNation ford Katy back in 2021. At the time of purchase, I was talked into buying a vehicle protection plan. I was given a brochure on it, told to wait till just before my b 2021. At the time of purchase, I was talked into buying a vehicle protection plan. I was given a brochure on it, told to wait till just before my bumper to bumper warranty was about to expire, and bring the car in to have the things listed in the brochure replaced. That time has come, and not there are all these stipulations on this plan. Like I explained to the gentleman at the dealership, its nice to be told one thing on all these add ons, then when you agree, that is when they give you the paperwork in regards to it wrapped up with all the rest of the paperwork. Who thinks to go back and look. Now they don't want to adhere to the word of their salespeople, and of course, they no longer work there. One bit of advice, do not go for any of these dealership add ons - they hope you forget, or find some loophole so they don't have to do the work. Forget about trying to get a hold of anybody in management. They ignore and hope the problem will go away. More