AutoNation Ford Katy

This is my second car purchase here. I always find what I am looking for in a no-pressure and straight forward environment. My sales rep - Christian Falquez - has always provided me with I always find what I am looking for in a no-pressure and straight forward environment. My sales rep - Christian Falquez - has always provided me with great service, reliable information so I keep coming back when I need a car. Highly recommend. More

Great truck at a great price. The salesman was super helpful. Minor service right after the sale was really quick and hassle-free - great experience. The salesman was super helpful. Minor service right after the sale was really quick and hassle-free - great experience. More

I cannot recommend AutoNation Ford Katy based on my experience. My new Bronco Raptor has had a roof leak that allows water into the cabin. The dealership kept my vehicle for approximately six weeks, re experience. My new Bronco Raptor has had a roof leak that allows water into the cabin. The dealership kept my vehicle for approximately six weeks, replaced the header seal, and returned it to me stating the repair was complete. The very first time it rained after I got it back, the roof leaked again. I want to be clear that I genuinely love my Bronco Raptor. My issue is not with the vehicle itself—it’s with the dealership’s inability to properly diagnose, communicate, and resolve the problem. Throughout this process, I experienced poor communication, a lack of urgency, and little confidence that my concerns were being taken seriously. I documented the leaks with photos and videos and repeatedly gave the dealership opportunities to resolve the issue. What concerned me even more was my communication with Ford Customer Care. The representative explained what Ford’s normal process is when a Field Service Engineer or roof specialist is needed: the dealership should document the concern, keep the vehicle on site, and coordinate the inspection. During our conversation, he told me he had relayed those expectations to the dealership, but also stated, “I don’t know why they’re doing it that way,” and later expressed that he didn’t think the dealership was going to call me with an update. Those statements, coming from Ford Customer Care after speaking directly with the dealership, significantly undermined my confidence that my case was being handled according to Ford’s normal process. Despite that conversation, the dealership continued to handle my case differently, which only delayed getting the issue properly addressed and further eroded my confidence in the service department. I sincerely hope Ford ultimately resolves this issue, but after everything I’ve experienced, I no longer have confidence in AutoNation Ford Katy’s ability to manage this repair. The entire process has been documented on my YouTube channel, The Lanky Hank. More

Excellent environment and great service from start to finish. Always someone there to assist. Big thank you to Jacob of the sales team. Would recommend him to anyone looking into a car! finish. Always someone there to assist. Big thank you to Jacob of the sales team. Would recommend him to anyone looking into a car! More

Excellent Dealership great people highly recommended great prices easy to work with Will be back. great prices easy to work with Will be back. More

Fast service for an oil change and tire rotation. Service advisor was quick and efficient Service advisor was quick and efficient More

Lots of extras added that were not listed on the online price, things I did not want or need. Lack of support after new vehicle purchase price, things I did not want or need. Lack of support after new vehicle purchase More

Spotless facility with an outstanding group of employees! Ryan Bernard was efficient and fair and I will be happy to refer customers! Ryan Bernard was efficient and fair and I will be happy to refer customers! More

Best service department I ever experience compared to other dealerships. This is the reason why I only go to them. Friendly service and will go the extra mile to take care of you. other dealerships. This is the reason why I only go to them. Friendly service and will go the extra mile to take care of you. More

Techs and assistants were good. Truck runs good. But Truck is always returned super dirty. $50 cost to clean, that’s how dirty it was. White sand all over, inside and out. Third tim Truck runs good. But Truck is always returned super dirty. $50 cost to clean, that’s how dirty it was. White sand all over, inside and out. Third time this happens. More