AutoNation Ford Katy

Always a good experience at this dealership, and I'll keep going back because of it. keep going back because of it. More

We had a great experience at this dealer. The sales team was easy to work with and we would come back again in the future. The sales team was easy to work with and we would come back again in the future. More

Very friendly, good work and good customer service, convenient hours for dropping off and picking up your car, transportation service convenient hours for dropping off and picking up your car, transportation service More

Ford Katy has the very largest inventory in Houston and the largest inventory of Mach e’s the largest inventory of Mach e’s More

Had a great experience at Ford AutoNation in Katy, TX. Purchased my 2nd Bronco in 3 years and love it. My sales guy Mike was excellent and he and the finance officer had me through the whole process very Purchased my 2nd Bronco in 3 years and love it. My sales guy Mike was excellent and he and the finance officer had me through the whole process very quickly. Went in at opening at 9am and left with a new Bronco completely ready to go at 2pm. More

I bought a 2022 Ford F-350 from AutoNation Ford Katy, and it was a total nightmare from start to finish. This was a $70,000 cash deal — no financing, no trade-in — and it still took them almost a week to com it was a total nightmare from start to finish. This was a $70,000 cash deal — no financing, no trade-in — and it still took them almost a week to complete because of pure disorganization and terrible communication. My salesman, Michael, was completely unprofessional. I had to call him multiple times a day just to get basic answers, and every time he acted like he didn’t know who I was or what truck I was buying. He couldn’t provide pricing within the same day and constantly dropped the ball. His manager, Oscar, wasn’t any better. No urgency, no follow-through, no accountability. The attitude from both of them was basically, “We’ve got plenty of customers — take it or leave it.” Because I’m an out-of-state buyer (Ohio), every other dealer I’ve worked with has simply overnighted the paperwork. Not here — they made me drive over an hour each way to another AutoNation location just to sign forms in person. Completely unnecessary. After wiring the full payment, I was told they’d handle taxes and title — but then they told me I have to do my own title work and front $4,000 in taxes to my local DMV before they’ll “reimburse” me. So after wiring them $70K, I still had to come up with another $4K out of pocket just to title my own truck. When it finally arrived, it had undisclosed body damage — the driver-side bedside is split at the bottom, and a certified shop estimated repairs at over $6,000. None of this was disclosed or visible in their listing photos. Since reporting it, both Michael and Oscar have completely ignored me. This dealership clearly does not care once they have your money. The lack of honesty, professionalism, and customer service is unbelievable — especially from a dealer carrying the Ford name. I would never buy from AutoNation Ford Katy again and strongly advise others to stay far away. More

Easy drop off of car for recall work, quick ride home, easy and quick car pickup. easy and quick car pickup. More

Brought F150 in for oil change; service rep noticed my battery life was low. Glad he caught it since I’m driving north soon to cold weather. Don’t need to be stuck & freezing with a dead battery! Service battery life was low. Glad he caught it since I’m driving north soon to cold weather. Don’t need to be stuck & freezing with a dead battery! Service was fast and I was rolling in just over an hour. More

Very disappointed with AutoNation Katy. From the start, customer service was poor. My wife spoke with a rude and unprofessional representative, but we loved the Bronco, so I called back and From the start, customer service was poor. My wife spoke with a rude and unprofessional representative, but we loved the Bronco, so I called back and worked with someone else who was more helpful. The biggest issue was getting a bill of sale because they refused since I wasn’t financing through them and kept pushing me to use their financing. Even after my credit union approved everything and sent the check, they said the vehicle wouldn’t be held. When the Bronco finally arrived, it was missing floor mats and had noticeable scratches inside that weren’t shown in the photos. Communication was terrible, promises were not kept, and I never received a call from a manager after multiple requests. Something as simple as providing mats and addressing scratches could have fixed everything, but instead I am returning the vehicle and losing money on shipping. Poor service and zero accountability. Would not recommend. I posted a negative review on Google recently, and the dealership replied with a phone number, asking me to contact the general manager. I called the number and discovered that the message was an automated response sent to everyone who leaves a poor review. The front desk associate took my number and said the manager would call me back, but I have yet to hear from anyone. This experience further confirms the lack of genuine customer care and professionalism at this dealership. Very disappointing. More

Andrew Mastari helped me tremendously in my selection of a new F150. I appreciate his efforts. I hope to buy from AutoNation Ford Katy on the future. a new F150. I appreciate his efforts. I hope to buy from AutoNation Ford Katy on the future. More