AutoNation Ford Katy

Good experience. Salesperson (Myriam) was very attentive and made sure we were treated fairly. Very happy with the truck, although we have experienced one issue whe Salesperson (Myriam) was very attentive and made sure we were treated fairly. Very happy with the truck, although we have experienced one issue where the backup camera froze. The problem eventually cleared itself. Will be monitoring moving forward. More

I purchased a 2024 F250 and it couldn’t have been easier, they gave me exactly what I was expecting for my trade and made the whole buying experience a positive one! I have since been recommending this deale they gave me exactly what I was expecting for my trade and made the whole buying experience a positive one! I have since been recommending this dealer to anyone who is in the market. More

John Navarro was amazing. He went above and beyond to help me purchase my vehicle not only does he knowledgeable, but he is also extremely personable and friendly. He made me He went above and beyond to help me purchase my vehicle not only does he knowledgeable, but he is also extremely personable and friendly. He made me feel completely ease during what most feel is a stressful time. I felt completely relaxed and at ease with John he made my experience. Wonderful I would recommend everyone get a chance to meet John and benefit from his great attitude and dedication. More

I found everyone in the company to be very professional. Their prices seemed very reasonable. Their prices seemed very reasonable. More

Vehicle Carfax and sales representative claimed fresh service including oil change. 2 days of ownership and “Maintenance Required” dash light comes on. Written on contract is notation that 2nd Keyfob i service including oil change. 2 days of ownership and “Maintenance Required” dash light comes on. Written on contract is notation that 2nd Keyfob is owed to purchaser. Have tried to contact Draeton 4 times, twice via phone and twice via phone voice mail. No return call or email. This is not good business practice. I would hope to resolve this as soon as possible. Just follow through with what was represented. More

Service was excellent. I received daily communication from Randall my Service Manager and when Randall was off, Donald, the Service Manager took care of me personally. Exce I received daily communication from Randall my Service Manager and when Randall was off, Donald, the Service Manager took care of me personally. Excellent experience compared to Randall Reed/Planet Ford who struggled to even return calls. After 5 attempts with them I called AutoNation Ford in Katy and had a service experience equal or beyond what I had at Audi and BMW. Highly recommend this dealership for service! More

AutoNation Ford is fair honest and the best dealer close by our home in Katie Texas. Ennis Mcknight, our sales person is also honest fair and a great individual to work with and do business with. I would r by our home in Katie Texas. Ennis Mcknight, our sales person is also honest fair and a great individual to work with and do business with. I would recommend the dealership and sales person to anyone wanting a Ford automobile. More

Top Tier from the Salesman (Gunnar Anderson) to the Service Advisor (Gio Ricciardi). First class experience all around. This is the reason that my 2025 Expedition was my 5th vehicle purchased at AutoN Service Advisor (Gio Ricciardi). First class experience all around. This is the reason that my 2025 Expedition was my 5th vehicle purchased at AutoNation Ford Katy! More

The salesman was very courteous the gentleman that did our paperwork explained everything very clearly and gave some good information problem is we still don’t have the car and my granddaughter still payi our paperwork explained everything very clearly and gave some good information problem is we still don’t have the car and my granddaughter still paying for the rental car More

Once I signed on the vehicle (5/3), this dealership was done communicating with me. They had to keep the vehicle a week for some modifications they required before handing it over to me. I had to follow up done communicating with me. They had to keep the vehicle a week for some modifications they required before handing it over to me. I had to follow up with them, because they did not contact me, to see if it was even ready. A week later (5/9) I picked it up. It had a half a tank gas and sticker residue on the windows. Clearly it hadn't even been washed. It only had 1 key fab, but I was told they were waiting for the second. Upon leaving I took it immediately to a car wash and when drying it off I noticed a scratch and some pealing in the "ceramic" tint that was on the car. This was a 2024 Mustang. Ceramic or not, the tint should not have been peeling. I immediately called my salesperson and asked about the warranty on the tint and was told he would get back to me. Not waiting for a response, I put everything in an email and sent it for documentation (Still 5/9). Another week goes by and no response from the dealership. Emailed a manager who responded with 2 other managers names and that he had forwarded my concerns (5/16). Waited through the weekend and halfway into the following week. Still nothing from anyone at the dealership. Called and let messages for all 3 managers (5/21). Emailed the original manager that did respond along with one of the other managers and received no response from either of them (5/23). At this point, do I just cut my losses, pick up my plates, and never go back to this dealership again? This was the 4th vehicle I had purchased from them, and it will definitely be the last. More