AutoNation Ford Katy - Service Center

I had a god experience during my recent visit. It was to check my F-150 current status for routine maintenance. I waited there for about 30 minutes and the job was done smoothly. The dealer was fr It was to check my F-150 current status for routine maintenance. I waited there for about 30 minutes and the job was done smoothly. The dealer was friendly and communication was excellent. More

The dealership resolve my issue with my F 150 truck and was satisficed with the repairs.. was satisficed with the repairs.. More

Received a promotion in the mail regarding "Spring Service Health for Your Vehicle" Since we already had other work scheduled, I contacted our service manager and he was aware of the promotion (which Service Health for Your Vehicle" Since we already had other work scheduled, I contacted our service manager and he was aware of the promotion (which included a $15 gift card). I called the phone number listed and was told to expect the gift card at the dealership. It wasn't there and no one knew anything about a "winning ticket" display with a $2,500 cash prize. Very disappointing. More

I purchased a vehicle from AutoNation ford Katy back in 2021. At the time of purchase, I was talked into buying a vehicle protection plan. I was given a brochure on it, told to wait till just before my b 2021. At the time of purchase, I was talked into buying a vehicle protection plan. I was given a brochure on it, told to wait till just before my bumper to bumper warranty was about to expire, and bring the car in to have the things listed in the brochure replaced. That time has come, and not there are all these stipulations on this plan. Like I explained to the gentleman at the dealership, its nice to be told one thing on all these add ons, then when you agree, that is when they give you the paperwork in regards to it wrapped up with all the rest of the paperwork. Who thinks to go back and look. Now they don't want to adhere to the word of their salespeople, and of course, they no longer work there. One bit of advice, do not go for any of these dealership add ons - they hope you forget, or find some loophole so they don't have to do the work. Forget about trying to get a hold of anybody in management. They ignore and hope the problem will go away. More

The service department was very good at explaining everything to us and kept us informed on the progress of our vehicle while they were working on it. everything to us and kept us informed on the progress of our vehicle while they were working on it. More

I am writing to express my extreme disappointment and frustration with the recent, and frankly unacceptable, customer service experience I have encountered at AutoNation Ford Katy. As a loyal customer wh frustration with the recent, and frankly unacceptable, customer service experience I have encountered at AutoNation Ford Katy. As a loyal customer who has purchased multiple vehicles from your dealership, I am disheartened to see such a significant decline in the quality of service. On October 23rd, my 2021 F-150 began experiencing computer system malfunctions. Despite towing the vehicle to your dealership on October 30th, I was not informed of additional towing fees and was left in the dark regarding the status of my vehicle for days. I repeatedly had to initiate contact to receive updates, and my requests for a manager's call were ignored. On November 4th, I was finally informed of a faulty gateway module, covered by the extended warranty. However, I was also told that the battery needed replacement, despite a pre-tow inspection indicating sufficient charge. This unnecessary expense, coupled with the ongoing delays and lack of communication, has been incredibly frustrating. As the days passed, the situation worsened. On November 11th, I was informed that the technician had not shown up for work, further delaying the repair process. The following day, I had to personally verify the status of my vehicle and, upon arrival, discovered that the promised technician was absent. The culmination of these issues, including disrespectful interactions with staff and the discovery of gasoline fumes in my vehicle upon pickup, has left me feeling completely disregarded and disrespected. I have never experienced such a level of poor customer service. I am deeply concerned that this is not an isolated incident, but rather indicative of a systemic problem within your organization. I urge you to take immediate action to address these issues and implement measures to prevent similar occurrences in the future. More

My wife and I purchased a new Explorer in 2018 and purchased the oil changes at that time. My wife does not drive much and the vehicle only has 30K miles on it. When I went in to have her oil change purchased the oil changes at that time. My wife does not drive much and the vehicle only has 30K miles on it. When I went in to have her oil changed on Saturday November 2, 2024 I was told the oil changes had expired in December 2023. I purchased these oil changes so they should never expire. The service tech said that how it was and that I would have to discuss this with the finance manager. He also told me that an oil change would cost me $120 if I wanted it done. Needless to say I told him no. I will be contacting the finance manager and whomever is in change of the dealership. This is horrible customer service. More

The dealership is awesome and takes care of my family everytime! We enjoy doing business everytime! We enjoy doing business More

I have brand new 24 maverick. I wanted to use this dealership for future service as it is closest to my house . My experience with service advisor , Randy will require me to drive I wanted to use this dealership for future service as it is closest to my house . My experience with service advisor , Randy will require me to drive to different ford dealership. Had no interest in listening or providing update . Did not look happy to be working there . More