AutoNation Ford Katy - Service Center

It was a recall issue and they said it would take under an hour. They were right an hour. They were right More

Steven gave us excellent service and was able to facilitate diagnosing our problem accurately. Problem solved the first time. facilitate diagnosing our problem accurately. Problem solved the first time. More

Great and courteous personnel over at service department. Fast service. I would recommend this dealership and service department. Fast service. I would recommend this dealership and service department. More

Dustin was friendly and kept me updated about my car the whole process and it was done a lot faster than I had anticipated whole process and it was done a lot faster than I had anticipated More

I took my 2017 Ford Escape in to have recall work done as well as to get assistance with installation of a Sync 3 navigation system update I had recently purchased online. The service representative let me k well as to get assistance with installation of a Sync 3 navigation system update I had recently purchased online. The service representative let me know that the recall work would be done in a few hours but he was not sure about the time needed for the Sync 3 update, depending on the technician’s schedule. Several hours later I called to check on the status of my car and the recall work had been completed. When I picked up my car, the service representative explained to me and my son that the Sync 3 update program needed to be downloaded onto a USB stick and then uploaded to my car which needed to be running the entire time, about one hour. I greatly appreciated his taking the time to explain the process to us! Tondi and Don Rice More

Had a great experience with Brandon. He had me in and out. Auto Nation is my go to. He had me in and out. Auto Nation is my go to. More

Great service and great people I have ever seen. Thanks for hard work. Keep it up. Thanks for hard work. Keep it up. More

My service advisor was great. They didn’t took long at all and communicated with me as soon as it was done They didn’t took long at all and communicated with me as soon as it was done More

I have taken my truck in several times for oil change, recall, etc. Gio always takes great care of me. Very happy. recall, etc. Gio always takes great care of me. Very happy. More