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AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,006 Reviews

1,006 Reviews of AutoNation Ford Katy - Service Center

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July 10, 2022

They always take care of me. They explain everything and work on a timely manner. I always ask for Andres to manage any service call on my truck. More

by Marco Chacon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Jul 12, 2022 -

AutoNation Ford Katy responded

Hi Marco, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

July 10, 2022

Amazing job! Would recommend this dealership to family friends and co workers to get the vehicle services from there! More

by Terrymoe215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot
Jul 11, 2022 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Katy and we hope to be of service again in the future.

July 10, 2022

David Lewis is an provided excellent and timely service. Everything was done to perfection. Thank you! More

by GW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lewis
Jul 11, 2022 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

July 09, 2022

We've purchased 5 new Fords from this dealership in the last few years. Always pleased with the sales staff. However, I am still trying to get the service staff to complete work for my 2013 Expeditio More

by KatyFordSad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark, and the service manager on duty Tuesday, 07/05/22
Jul 12, 2022 -

AutoNation Ford Katy responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. We regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.

More
July 09, 2022

Since I moved to Katy, TX Autonation has helped me with my car needs promptly and efficiently. I appreciated the customer service I have received this far. Thank you More

by kathleenapodaca4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No specific name
Jul 12, 2022 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

July 08, 2022

They are quick, accurate and friendly! I do love AutoNation Ford Katy! Will always return… More

by dharper1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Jul 12, 2022 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

July 07, 2022

Always greeted when I get there! Everyone I have dealt with was always helpful, pleasant and courteous! More

by JDH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Schick
Jul 08, 2022 -

AutoNation Ford Katy responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to stop by if you ever need any more help.

July 06, 2022

I drove into the service drive and was greeted promptly. The greeter then directed me to the available device advisor. All very promptly. More

by ssilva20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gio.
Jul 08, 2022 -

AutoNation Ford Katy responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 06, 2022

My truck got break issues on the weekend and I got to be on Ford Katy on Monday early without appointment and entering a long line for service. Expectations were low to get truck fixed that day, but it was! More

by Lidia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Thompson
Jul 08, 2022 -

AutoNation Ford Katy responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 06, 2022

I was very happy with the service experience I received from Autonation Ford. David Corvin did a great job getting my vehicle serviced and back to me in a timely manner. Autonation is and will continue t More

by Meier11513RickM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Corvin
Jul 08, 2022 -

AutoNation Ford Katy responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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