AutoNation Ford Katy - Service Center

The service man, Dustin was amazing, he was patient and thorough. The service personnel went above and beyond. They can do better with transporting their customer back home especially when I have been a lo thorough. The service personnel went above and beyond. They can do better with transporting their customer back home especially when I have been a loyal customer for years and does not have any means of getting to your place of destination. Although the manager has shown some degree of empathy but the constant hassle of thinking about how to get back to your home after a drop-off is quite discouraging. I do not understand the rationale of having a customer worry how he/she will get home for leaving his/her car for repairs that will take days. I have also worked with the sales and collision department too...this facility has wonderful people so I will recommend More

Gio was very effective in getting me in and in communication of status of my vehicle. Very positive experience! communication of status of my vehicle. Very positive experience! More

Booked full service and some aircon work on F150 Raptor, vehicle returned in 2 days and pleased with work. HOWEVER I noticed that 300 MILES WERE ADDED, fuel tank was empty and muddy condition. The Ford inv vehicle returned in 2 days and pleased with work. HOWEVER I noticed that 300 MILES WERE ADDED, fuel tank was empty and muddy condition. The Ford invoice mileage showed 7 miles logged during service! More

Amazing work and staff we really like bringing our cars in for service. Can't complain in for service. Can't complain More

Had a great experience. Was able to get a quick appointment and timely resolution of my concern. Was able to get a quick appointment and timely resolution of my concern. More

Job well done. No issues. Timely, easy in and out. Waiting lounge clean and comfortable. No issues. Timely, easy in and out. Waiting lounge clean and comfortable. More

Henry Sanchez went above and beyond to help out with a warranty issue on my truck. It took him some time to get Ford to cover it, but I was more than happy with his help and the time it took to get my veh warranty issue on my truck. It took him some time to get Ford to cover it, but I was more than happy with his help and the time it took to get my vehicle back. I’ll keep going back to Ford Katy! More

The folks were friendly and the truck for the oil change and tire rotation done on time. Nice area to wait. Service Rep David Lewis did a great job keeping me advised on the progress of the service. and tire rotation done on time. Nice area to wait. Service Rep David Lewis did a great job keeping me advised on the progress of the service. More

Service advisor Jonathan Rico is nice and took good care of my truck service , it’s fast service too of my truck service , it’s fast service too More

Great experience. Team did a thorough job and my service supervisor Dustin did an awesome job in making sure that the job gets done as efficiently and effectively as p Team did a thorough job and my service supervisor Dustin did an awesome job in making sure that the job gets done as efficiently and effectively as possible! More